TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I don't know how my experience will be because I have not yet received my shipment. For some unknown reason, it was returned to the warehouse.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Teresa! This review is asking you to rate your shopping experience with us. You will receive a separate email to rate your product after it is received. We show that one of our associates has already reached out to you regarding this issue, and processed a reshipment for you with your correct shipping address. If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your feedback!

Posted 2 years ago

“Web search”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Shawn! We're so glad to hear that our web store was able to make your online shopping experience a positive one. We appreciate your support and look forward to serving you again very soon!

Posted 2 years ago

“Fast delivery , easy ordering , fantastic selections. I will tell my friends”

Helpful Report

Posted 2 years ago

Thank you for the five-star rating, Judith! We are thrilled to hear that you had a positive experience with TheInsoleStore.com--fast delivery, easy ordering, and fantastic selections. We really appreciate your kind words and are so glad that you will be telling your friends about us.

Posted 2 years ago

“Great socks , I’m addicted ! They breath and are great for walking !”

Helpful Report

Posted 2 years ago

Thank you for your glowing review, Nancy! We are so happy to hear that you are loving your socks, and that they are helping your feet to breathe while walking. We thank you for trusting us with your foot care needs and hope to serve you again in the future!

Posted 2 years ago

“Easy, clear, concise!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Joseph! We really appreciate your kind words about TheInsoleStore.com. It's so great to know that the site is easy, clear, and concise for you, and we're honored to have you as a recurring customer. Thanks again!

Posted 2 years ago

“Very easy to purchase and appreciate the coupon and prompt shipping.”

Helpful Report

Posted 2 years ago

Thank you so much, Judy, for the 5-star rating and the kind words about TheInsoleStore.com! We appreciate your loyalty and are grateful for your purchase. We're glad you found the purchasing process to be easy and that you enjoyed the coupon and the prompt shipping. Thank you for being a loyal customer!

Posted 2 years ago

“Easy to order; prompt delivery”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your positive feedback regarding our easy ordering process and prompt delivery. We are so glad to have you as a loyal customer and look forward to helping you find your perfect fit again soon!

Posted 2 years ago

“Great price! Great product! Great service! Thanks!”

Helpful Report

Posted 2 years ago

Thank you so much, Patricia, for your 5 star rating of TheInsoleStore.com! We are so glad to hear that you appreciate the great price, products, and service we offer. And thank you for being a returning customer! We appreciate your loyalty.

Posted 2 years ago

“Ordering was easy, and the order arrived promptly.”

Helpful Report

Posted 2 years ago

Thank you so much for your kind words and 5-star rating of TheInsoleStore.com. We're thrilled to hear that ordering was easy and your order arrived promptly. We appreciate your business and your feedback!

Posted 2 years ago

“I received as immediate response to my request for a product that was out of stock and my request was processed when the insole became available.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are very grateful that you chose us as your go-to destination for insoles. We are especially thankful for you being a repeating customer, especially considering your out of stock product request was waited on patiently until it was available. We look forward to seeing you again for future orders!

Posted 2 years ago

“Good customer service”

Helpful Report

Posted 2 years ago

Thank you for giving TheInsoleStore.com a 5 star rating! We really appreciate your positive review and are so happy that you experienced good customer service from us. Thank you for being an amazing customer!

Posted 2 years ago

“Love my spenco insoles. Have used them for years. Wish for existing customers that there would be a discount. Thank you, Debra”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Debra! We are so happy to hear that your Spenco insoles have been serving you well over the years. We do offer sales and promotions frequently to help with the pricing of the insoles a bit, as well as a rewards program that you can collect discount percentage rewards through. We show that you are signed up for both our emails and our rewards program, but if you ever require a discount code please feel free to reach out to our Customer Service Team as we are happy to pass along an active discount code if we have one. We appreciate your business!

Posted 2 years ago

“For several years now, I have found nowhere else but TheInsoleStore.com able to supply my need for additional foot support and cushioning. The products are of high quality with an excellent variety of sizes and applications. Thank you so much, from the bottom of my feet!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating! We are so glad to hear that you have been relying on TheInsoleStore.com to meet your needs for additional foot support and cushioning for many years! We are delighted to know that you are pleased with the selection and quality of our products. It's really appreciated!

Posted 2 years ago

“Products that work.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating of TheInsoleStore.com, Frederick! We appreciate your feedback and we are glad to hear that our products work for you. From the team at TheInsoleStore.com, thank you for being a valued customer!

Posted 2 years ago

“competitive pricing. Fast delivery”

Helpful Report

Posted 2 years ago

Thank you, Rolf, for your 5-star rating of TheInsoleStore.com - we appreciate your satisfaction with our competitive pricing and fast delivery! We hope to serve you again in the future.

Posted 2 years ago

“As advertised and on time.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are so pleased to hear that you had a great experience, and that your order was as advertised and on time. We strive to provide the best customer experience and we appreciate your kind words.

Posted 2 years ago

“We are both in 0ur eightys, my bride and I, and these were for her. They worked perfectly.”

Helpful Report

Posted 2 years ago

Thank you so much, Chester, for your 5 star rating of TheInsoleStore.com. It is truly wonderful to hear that you and your bride have had such a great experience with our products and that they were a perfect fit. We are very grateful to have you as a returning customer and we look forward to you coming back for more!

Posted 2 years ago

“My shopping experience was great. I was able to find exactly what I wanted. I had a little trouble because I have two shipping addresses. But Theinsolestore took care of me right away. I will definitely shop with them again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We show that one of our associates was able to handle this issue for you, and your replacement order shipped out for you to your updated address today. If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Great selection and very fast shipping, top notch business.”

Helpful Report

Posted 2 years ago

Thank you so much for your amazing 5 star rating! We are so thrilled to hear that you were happy with our great selection and fast shipping. It means a lot to us here at TheInsoleStore.com that our customers are pleased with their experiences! Thank you for your support!

Posted 2 years ago

“The gel insole aren't the greatest. I need a gel insole that a little better than ones I ordered.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Anita. We are so sorry to hear that you are displeased with your product! The insoles you purchased on your most recent order with us do not contain gel in them, so we are unsure of which insoles you are referring to. We will be reaching out to you privately to gather further details regarding this matter. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews