TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy and fast ordering capability.”

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Posted 2 years ago

Thank you for your positive feedback, Gayle! We are so happy to hear that your ordering experience with us was fast and easy. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Easy website to navigate- I'll most likely be buying more stuff! Good delivery lead time.”

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Posted 2 years ago

Thank you for your 5-star review, Brian! We are so happy to hear that you found our website easy to navigate, and that you received your order in a timely manner. We look forward to serving you again in the future!

Posted 2 years ago

“it was easy to find what i needed”

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Posted 2 years ago

Thank you so much for your 5 star rating of The Insole Store! It's great to hear that it was easy to find what you needed. We appreciate your support!

Posted 2 years ago

“Price was competitive with other sites so when a first time buyer got a better deal, it was a no brainer. The shipping was free too.”

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Posted 2 years ago

Thank you Robert for your wonderful 5 star rating of TheInsoleStore.com. We are so pleased that you found our prices to be competitive with other websites and our free shipping was a great bonus. We appreciate your business!

Posted 2 years ago

“Easy to use and had what I was looking for”

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Posted 2 years ago

Thank you for your positive feedback! We are happy to hear that you found our website to be user-friendly, and that we had the product you were looking for. We appreciate your business!

Posted 2 years ago

“Shipping was extremely quick and the product exceeded my expectations”

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Posted 2 years ago

Thank you so much for your 5-star rating, Marcia! We're so glad that your shipping was quick and that our product exceeded your expectations – it's always a pleasure to hear that our customers are satisfied. Thanks again for your kind words!

Posted 2 years ago

“So far so good. The employees go the extra mile to help.”

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Posted 2 years ago

Thank you so much for the 5 stars, Jann! We really appreciate your feedback and are so glad to hear that you have had a great experience with TheInsoleStore.com! We're so happy that our employees have gone the extra mile to help you out and it's great to hear that things have been going well so far. Thank you again for your loyalty and support!

Posted 2 years ago

“This was a super easy process to order. And received in a timely manner.”

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Posted 2 years ago

Thank you for your 5-star review, Sandra! We are so happy to hear that the order process was simple for you, and that you received your order in a timely manner. We really appreciate your loyalty and support!

Posted 2 years ago

“I love this product”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We're so glad to hear you love your product. We appreciate your support and kind words.

Posted 2 years ago

“You have changed the insoles no arch sopport they are just pieces of foam rubber will not order again”

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Posted 2 years ago

Thank you for your feedback, Jesse! Upon looking at your past order history with us, you previously purchased the Spenco Full-Length Arch Cushions. Your most recent order was for the Spenco RX Comfort Insoles, which are a completely different insole that offers no arch support. We still carry the Spenco Full-Length Arch Cushions if you would like to exchange for the correct insoles. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“It took me a few moments to find the right insole as I wear a Saucony sneaker and has a lot of cushion and the insoles that I wear now really does not help my arch. I am hoping this insole will help me It was easy to find the insole I need and check out was good.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Janice! We are grateful for your loyalty as a customer and appreciate you always coming back to shop with us. We're glad to hear that you found the insole you needed and that the checkout process was easy to navigate. We hope the new insole provides some relief to your arch!

Posted 2 years ago

“I’ve had the Powerstep Insole before. I bought a new pair as well as a cushioned insole by 10 Second CushionRelief. Not as happy with this one, because the size was not accurate.”

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Posted 2 years ago

Thank you Tom for your 5 star rating of TheInsoleStore.com! We are sorry to hear that the sizing was not accurate for your 10 Seconds insoles. We are happy to accept them back for return or exchange if they will not meet your needs, as they are covered under our Wear Test Guarantee for 60 days. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Alexis was great.”

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Posted 2 years ago

Thank you so much Jerry for the 5 star rating of TheInsoleStore.com! We really appreciate it and we're glad to hear that Alexis was great. We are thankful for your loyalty and continued support!

Posted 2 years ago

“very easy to order always in stockA+”

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Posted 2 years ago

Thank you so much for the 5 star rating! We are pleased to hear that ordering on TheInsoleStore.com is always easy and the products you need are always in stock. We appreciate your kind words!

Posted 2 years ago

“It was very easy getting on the site, and finding what I was looking for.”

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Posted 2 years ago

Thank you so much, Betty, for your 5 star rating of TheInsoleStore.com! We are so glad to hear that you found it easy to find what you were looking for. Your kind words mean a lot to us.

Posted 2 years ago

“Great fit!!!!!!!!!!!!”

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Posted 2 years ago

Thank you for your positive feedback, Matthew! We are so happy to hear that your insoles are a great fit. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Efficient and friendly”

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Posted 2 years ago

Thank you so much, Donald, for giving us a 5 star rating! We really appreciate your support. We are delighted to hear that your experience was efficient and friendly. Thank you for choosing TheInsoleStore.com!

Posted 2 years ago

“I was pleased with the price and the service.”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so pleased to hear that you were happy with the price of our products, as well as the service we provided. We hope you'll consider us for your foot care needs again in the future!

Posted 2 years ago

“Fast shipping. Good product for my need.”

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Posted 2 years ago

Thank you for your positive feedback, Scott! We are so happy to hear that your order shipped to you quickly, and that your product is a good fit for your needs. We hope you enjoy it, and we look forward to serving you again in the future!

Posted 2 years ago

“Shopping was easy.”

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Posted 2 years ago

Thank you for your feedback, Tonia! We are happy to hear that your shopping experience with TheInsoleStore.com was easy. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews