TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“You had what my doctor recommended. Good price. I got it quickly without spending a fortune.”

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Posted 2 years ago

Thank you for your 5-star rating, Ed! We are glad to hear we had what your doctor recommended and that you appreciated the good price and quick delivery without spending a fortune. We appreciate your business!

Posted 2 years ago

“Customer service made it easy to get what was on back order. Love my insoles.”

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Posted 2 years ago

Thank you, Denise, for giving us a 5-star rating! We are thrilled to hear that our Customer Service Team made it easy for you to get the product you needed that what was on back order. We appreciate your loyalty and are delighted that you love your insoles!

Posted 2 years ago

“I have not yet received the purchase I made on 7 May but so far i have received plenty of info from your company. And so far i am satisfy Witherspoon your services. Thank you”

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Posted 2 years ago

Thank you Robert for your 4 star rating of TheInsoleStore.com! We are glad to hear that you have received plenty of information from us and that you are satisfied with our services. We look forward to your continued satisfaction with your purchase. Thank you for your support!

Posted 2 years ago

“Excellent customer service, gracious and responsive to my problem. I was sent the wrong insoles and I delayed in notifying the company. Still customer service responded wonderfully, corrected the problem, and sent me a free return label. I was really impresed.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Louise! We appreciate your loyalty to TheInsoleStore.com and we are grateful that you took the time to share your experience. Excellent customer service is something that we strive for here, and we are glad that you received it. Thank you so much for your kind words and for being a loyal customer.

Posted 2 years ago

“I had to call customer service & change something on my order. They fixed it quick and great customer service.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Paula! We appreciate knowing that our Customer Service Team was able to help you quickly and effectively with your order. We are grateful that you are a loyal and repeating customer and thank you for your continued patronage.

Posted 2 years ago

“This product was recommended by my orthopedic physician. It was readily available and fair priced.”

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Posted 2 years ago

Thank you for your positive review of TheInsoleStore.com! We are happy to hear that we had the product recommended by your podiatrist, and at a reasonable price. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Prompt service with a product I appreciate. Thanks!”

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Posted 2 years ago

Thank you for your positive feedback, Gerald! We are so happy to hear that you received prompt service, and that your product is working out well for your needs. Thank you for trusting us with your foot care needs!

Posted 2 years ago

“Great place to get insoles”

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Posted 2 years ago

Thank you so much Kenneth, for your 5-star rating of TheInsoleStore.com! We really appreciate you being a loyal customer and taking the time to leave us such a great review. We're glad to hear that you find our shop to be a great place to get insoles - we take pride in our selection and quality. Thank you again!

Posted 2 years ago

“Great insoles, Fair prices and fast shipping”

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Posted 2 years ago

Thank you so much, Charles, for taking the time to rate us 5 stars! We are thrilled to hear you enjoyed our great insoles, fair prices, and fast shipping. Your feedback means the world to us!

Posted 2 years ago

“Alexis was great and helping me find the right product”

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Posted 2 years ago

Thank you so much Karl for taking the time to give us a 5 star review! We are thrilled that you found it helpful to have Alexis guiding you to the right product. We value your loyalty and appreciate your support!

Posted 2 years ago

“Don’t seem very durable!”

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Posted 2 years ago

Thank you so much for taking the time to let us know about your experience with TheInsoleStore.com, Dr. Lee. We greatly appreciate your feedback. We apologize that the insoles did not seem very durable. They are covered under a Wear Test Guarantee for 30 days, so we are happy to accept them back for return if they simply will not meet your needs. We are also happy to assist with a product recommendation for an insole that is better suited to your needs, if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance, as we are more than happy to help with anything. We appreciate your business.

Posted 2 years ago

“You were out of the product I needed. So corresponded with Alexis she said would email when the product was available. Which she did and ordered what I needed. She was great.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Carol! We're so glad you got the product you needed, and that Alexis was able to help you out. We value our loyal customers immensely and thank you for your repeat business.

Posted 2 years ago

“Love insoles and it's very comfortable. No knee pains and no backache. So glad I found The insole store on the internet. Thank you, Robert Franco”

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Posted 2 years ago

Thank you for your feedback, Robert! We're glad to hear that you love your insoles and have found them comfortable enough to relieve your knee and back pain. We appreciate your feedback and are glad you found us on the internet!

Posted 2 years ago

Author didn't leave any comments.

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Posted 2 years ago

Thank you so much, Dan, for your 5 star rating of TheInsoleStore.com. We truly appreciate your loyalty as a returning customer.

Posted 2 years ago

“Good product-good service They came promptly and exactly as I ordered”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com. We are glad that your order arrived promptly and exactly as you requested! We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“Fast service, wide selection, will be purchasing more later on”

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Posted 2 years ago

“The insoles I got fit my shoes exactly.”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com, Stella! We are so happy to hear that your insoles are a perfect fit for your shoes. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“i Love them, My Dr wanted me to use them from now on.”

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Posted 2 years ago

Thank you so much Annie for giving TheInsoleStore.com a 5-star rating! We appreciate your loyalty and are so pleased to hear that you love our insoles and that your doctor wants you to use them from now on. We are grateful for your support.

Posted 2 years ago

“I rely on the Airr insoles”

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Posted 2 years ago

Thank you for your positive feedback, Ellin! We are so happy to hear that you have found insoles that you can rely on to meet your needs! We appreciate your business.

Posted 2 years ago

“Quick, straight forward ordering and fast delivery.”

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Posted 2 years ago

Thank you for the 5-star rating of TheInsoleStore.com! We are happy to hear that the order process was quick and straight forward for you, and that your order arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews