TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“My husband is wearing these insoles and he remarked how well his feet feel. He is walking well and very comfortably too.”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so happy to hear that your husband's insoles are helping to make his feet feel better and walk more comfortably. We hope he continues to enjoy them, and we appreciate your business!

Posted 2 years ago

“As always, the website is easy to use and shop what you needed to purchase.”

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Posted 2 years ago

Thank you for your positive feedback! We are so happy to hear that our website has been easy to use each time you have shopped with us, and that we had the product your needed available. We appreciate your continued loyalty and support of TheInsoleStore.com!

Posted 2 years ago

“I bought these Insoles a few years ago and bought some more of the same and 2 other styles all are working Great! Glad to know your still here. Thank You”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com, Tina! We really appreciate your loyalty proving that our products are doing the job they should be! It's a pleasure to have you here and we thank you for the continued support!

Posted 2 years ago

“Birkenstock inserts available. Price is high but none other fits like these. Quick ship. Item as expected and as promised.”

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Posted 2 years ago

Thank you so much for giving us a 4 star rating! We are so pleased to hear that you found the item to be as expected and as promised, and that our quick shipment process was convenient. We are also glad that you appreciate the quality of our Birkenstock inserts; we understand that the price is high, but rest assured that we offer all of our products at the lowest price point possible for our customers. We appreciate your feedback, as well as your business!

Posted 2 years ago

“I was getting very frustrated looking for insoles, but I finally came across your listing on Google. You have the biggest selection of all the sites I visited.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are so glad that you found our listing on Google and were able to find exactly what you needed. We strive to provide the best selection of insoles available, and we are happy that you experienced that first hand! We appreciate your support and look forward to helping you again in the future.

Posted 2 years ago

“work very well for me”

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Posted 2 years ago

Thank you for your feedback, Richard! It's wonderful to hear that TheInsoleStore.com has worked so well for you! We really appreciate your 5 star rating, as well as your business.

Posted 2 years ago

“Quick delivery. The Arch supports are just what I needed. I have a super high arch and needed extra support for my Birkenstocks. The stick on seems to be strong. Very happy with my purchase.”

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Posted 2 years ago

Thank you Susan for your 5 star rating! We are glad that our quick delivery and arch supports met your needs. We appreciate your feedback, and we are glad you are happy with your purchase!

Posted 2 years ago

“Great service and easy shopping!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Sandra! We're so glad to hear that you had a great experience with TheInsoleStore.com! We greatly appreciate your support and that you are a returning customer.

Posted 2 years ago

“Easy search and browsing on website, great products and fast service. Recommend!”

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Posted 2 years ago

Thank you for your positive feedback! We are pleased to hear that you are happy with our easy search and browsing feature, our great products, and our fast service. We appreciate your recommendation and look forward to serving you again soon.

Posted 2 years ago

“It was easy to order”

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Posted 2 years ago

Thank you for your positive feedback, Valerie! We are so happy to hear that it was easy to order and that you are pleased with your purchase. We really appreciate your feedback!

Posted 2 years ago

“Excellent website”

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Posted 2 years ago

Thank you for your feedback, Peter! We are delighted to hear that you found our website to be excellent. We appreciate your kind words and your business!

Posted 2 years ago

“Meaningful descriptions, easy order process, super quick delivery!”

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Posted 2 years ago

Thank you so much for the 5 star rating of TheInsoleStore.com! We really appreciate the feedback on the meaningful descriptions, easy order process, and super quick delivery!

Posted 2 years ago

“Easy to find and order the product I wanted.”

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Posted 2 years ago

Thank you so much, Bonnie, for your five star rating of TheInsoleStore.com! We are delighted that you found the product you wanted so easily and that ordering was a breeze too!

Posted 2 years ago

“This is the first time I have ordered from TheInsoleStore.com Good price, quick delivery. Thank you!”

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Posted 2 years ago

Thank you so much for the 5 star rating! We are happy to hear you had a good experience ordering from TheInsoleStore.com. Your satisfaction is our top priority. We really appreciate your kind words. Thank you!

Posted 2 years ago

“On there shit👍”

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Posted 2 years ago

Thank you so much for your 5 star rating, Todd! We really appreciate your support and loyalty as a repeat customer. We're so glad that you found TheInsoleStore.com to be on point; we strive to provide the best possible service and products to each of our customers!

Posted 2 years ago

“Ever helpful when asked about different inersoles”

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Posted 2 years ago

Thank you, Georgiana, for your 4-star rating of TheInsoleStore.com! We are so glad that you found our Customer Service Team to be ever helpful when asked about different insoles. We strive to deliver the best possible service and product selections to all our customers! Thank you again.

Posted 2 years ago

“Wish I had found the pendag inserts and you many yrs. Ago!!”

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Posted 2 years ago

Thanks so much for your amazing 5 star rating of TheInsoleStore.com - we sure are glad to have your support! We're so happy to hear that your Pedag inserts are a perfect fit for your needs. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“Wide variety to choose from”

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Posted 2 years ago

Thank you so much for your positive 4-star rating of TheInsoleStore.com. We're so glad to hear you liked our wide variety of options to choose from! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Easy to find - search helped”

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Posted 2 years ago

Thanks for giving us a 5 star rating for TheInsoleStore.com, we really appreciate it! We're so glad that you found it easy to find what you were looking for with our search feature. Thank you for your support!

Posted 2 years ago

“Your pads were not what I was looking for at all. I wanted gel pads, not pads made out of foam. I would have sent them back, but I did not want to spend the shipping again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Gretchen! We are sorry to hear that your metatarsal pads were not as expected. We do carry metatarsal pads that are made out of gel. Your pads are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for an exchange. Returns for exchange and returns for store credit receive free return shipping. If you would like assistance with a product recommendation, or assistance with your return, please feel free to reach out to your Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews