TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Ordering was simple without issue”

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Posted 2 years ago

Thank you so much, Steve, for your 5 star rating of TheInsoleStore.com and for your kind words about our ordering process being "simple without issue"! We truly appreciate your repeat business over all these years.

Posted 2 years ago

“Somewhat difficult to search, but once I found it. Very easy”

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Posted 2 years ago

Thank you Kimberly for your 5 star rating of TheInsoleStore.com! We are so happy you had a great experience with us. We are glad that you found what you needed with ease after a bit of hunting - we hope you enjoy your purchase.

Posted 2 years ago

“Hard to find kids insole!!! Thanks for stocking these?!!!”

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Posted 2 years ago

Thank you for your feedback, Susan! We are happy to hear that we had the children's insoles you were looking for in stock. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“First purchased the product while on holidays in Canada and America and now send for them from home in Australia great service and great product .”

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Posted 2 years ago

Thank you so much, Chris, for your glowing 5 star rating of TheInsoleStore.com! We are so glad to hear that your experience was such a positive one, both when purchasing while on holiday, and now when ordering from home in Australia! We are extremely grateful for your loyalty and thank you for being a returning customer.

Posted 2 years ago

“They are very comfortable.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are thrilled to hear that you found our insoles to be comfortable and we thank you for your support!

Posted 2 years ago

“Great store half the price of Amazon”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com - we are glad to hear that we had the product you needed at half the price as Amazon! We appreciate your feedback and hope to continue providing great products and service.

Posted 2 years ago

“I haven't received my order yet”

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Posted 2 years ago

Thank you for your feedback, Ross! We show that your order left our warehouse on 5/1 and scanned as delivered on 5/11. Orders to Canada are currently averaging 1-2 weeks, so your order arrived within the expected delivery time frame. We hope you enjoy it! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Got exactly what I ordered! Happy customer!”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Sheryl! We are glad that you got exactly what you ordered and are a happy customer! We appreciate your positive feedback and your business.

Posted 2 years ago

“Excellent selection of products plus knowledgeable Associates to help me find the right solution for different shoes and sandals.”

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Posted 2 years ago

Thank you so much, Meredith, for your 5-star rating and wonderful review! We thank you for being a returning customer and for reaching out to our knowledgeable product specialists to find the right solution for different shoes and sandals. We strive to provide a vast selection of products and excellent customer service to satisfy all of our customers. We appreciate your continued trust and support.

Posted 2 years ago

“It was easy and quick to navigate.”

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Posted 2 years ago

Thank you for the 5 star rating of TheInsoleStore.com, Penny! We are glad to hear that our website was easy and quick to navigate for you. Your feedback is very helpful and much appreciated!

Posted 2 years ago

“GREAT PRODUCT!”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We really appreciate the positive feedback and your loyalty as a customer. It's great to hear that you found our products to be of such high quality! Thank you for your review, Elaine!

Posted 2 years ago

“Difficult to select the item you want.”

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Posted 2 years ago

Thank you for your 4-star rating of TheInsoleStore.com. We are so sorry to hear that you had difficulty selecting the item you wanted while shopping on our website. We are always happy to assist you in placing your order if you are experiencing difficulties of any kind. Should you require assistance in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Very easy and quick delivery”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, Margaret. We're so pleased to hear that you had a very easy and quick delivery experience! We appreciate your business.

Posted 2 years ago

“Excellent”

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Posted 2 years ago

Thank you for your 5 star rating, Pablo! We appreciate your excellent rating of TheInsoleStore.com.

Posted 2 years ago

“Love this product”

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Posted 2 years ago

Thank you for your positive feedback, Rose! We are so happy to hear that you are loving your heel cushions. We appreciate you being a returning customer, and look forward to serving you again in the future!

Posted 2 years ago

“I've already submitted response below.....”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your kind words and are thrilled to hear that you were satisfied with our products and services. We hope to serve you again in the future.

Posted 2 years ago

“Fast delivery. One of the few places that offered the product I needed.”

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Posted 2 years ago

Thank you so much, Janet, for your 5-star rating of TheInsoleStore.com. We are so pleased to hear that you were satisfied with the fast delivery and that we were able to provide you with the product that you needed! We appreciate your business!

Posted 2 years ago

“Arch supports fit well and add support.”

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Posted 2 years ago

Thank you for your positive feedback of TheInsoleStore.com! We are so happy to hear that your arch supports are a good fit and are providing you with the support you need. We hope to serve you again in the future!

Posted 2 years ago

“Quick and easy search for products”

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Posted 2 years ago

Thank you, Michael, for your 5 star rating! We are delighted to hear that you found it to be a quick and easy search for our products. We value your patronage and appreciate your input!

Posted 2 years ago

“Everything was good”

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Posted 2 years ago

Thank you so much for your 5 star rating, Nhung! We really appreciate your loyalty and are so glad that everything was good. We truly thank you for being a loyal customer.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews