TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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“Remove this question”

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Posted 2 years ago

Thank you for your four-star rating, Joe! We are so glad you continue to enjoy your experience with TheInsoleStore.com. We really appreciate you being a returning customer and look forward to you continuing to shop with us.

Posted 2 years ago

“I saw the products on TV.”

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Posted 2 years ago

Thank you so much, Kevin, for your 5 star rating of TheInsoleStore.com! We are glad to hear that you saw the OOFOS OOriginal Sandals on TV and decided to purchase them through us! We really appreciate loyal customers like you. Thank you!

Posted 2 years ago

“Very happy with the selection, quality of product and easing which I was able to purchase and receive my order. I recommend this site and will be using it again the next time I need insoles.”

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Posted 2 years ago

Thank you so much, Ray, for your 5 star rating of TheInsoleStore.com. We're so thrilled to hear that you're very happy with the selection, quality of product, and ease of purchase and receipt of your order. We deeply appreciate your loyalty and look forward to having you as a customer again in the future.

Posted 2 years ago

“Seems the prices go up all the time. I guess like everything else?”

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Posted 2 years ago

Thank you for your positive feedback, Janet! As we receive all of our products directly from the manufacturer, we must follow their minimum advertised pricing as a price point for our products. The price of some of our products have increased due to the current state of the economy, but rest assured that we are providing our customers with the lowest possible pricing we are able to offer our products at. We also have sales and promotions periodically to help with the pricing a bit. We appreciate your loyalty to TheInsoleStore.com, and hope to serve you again in the future!

Posted 2 years ago

“Great customer service Great prices The shoe quality is great quality”

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Posted 2 years ago

Thanks for the 5-star rating, Karrel! We're glad to hear that you have had a great experience with TheInsoleStore.com. We put a lot of effort into providing great customer service, competitive prices, and top quality footwear, and it's great to know it's paying off. Thanks again for your feedback!

Posted 2 years ago

“Nice flip flops!”

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Posted 2 years ago

Thank you so much, Eileen, for your 5 star rating of TheInsoleStore.com! We appreciate that you have been a loyal customer and have given us your wonderful feedback. We are also happy to hear that you are loving your flip flops! We hope you enjoy them and come back to visit us soon.

Posted 2 years ago

“Easy to order and find the orthotic I need.”

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Posted 2 years ago

Thank you so much, Gladys, for the five-star rating! We are so pleased to hear that you found ordering from TheInsoleStore.com to be easy and that you were able to find the orthotic you needed. We greatly appreciate your loyalty!

Posted 2 years ago

“good product”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are delighted to hear that you find our product to be good. We take great pride in providing only the best insole solutions and appreciate your kind words. Thank you for choosing TheInsoleStore.com!

Posted 2 years ago

“Service excellent and fast, sent out same day as I ordered. This is the second order I have put in.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Judith! We're pleased to hear you enjoyed our service and that your order arrived quickly. We're happy to help make your second order with us just as satisfactory as the first. Thanks for being a loyal customer!

Posted 2 years ago

“Best insoles ever! I’m trying to get a pair for all my shoes…I have very sensitive feet and these save me!”

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Posted 2 years ago

Thank you for the 5 star rating, Simoneau! We really appreciate your positive review: "Best insoles ever! I’m trying to get a pair for all my shoes…I have very sensitive feet and these save me!". We are so happy to hear that you have found an insole that truly works for your needs. Thanks for being a loyal and repeating customer of TheInsoleStore.com!

Posted 2 years ago

“Easy to order. VERY FAST delivery.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Wesley! We are glad to hear you found our website easy to order from and that delivery was very fast.

Posted 2 years ago

“Product arrived ahead of anticipated delivery. Very pleased with overall buying experience.”

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Posted 2 years ago

Thank you so much for your 5-star rating, Marlynn! We are so pleased to hear that your product arrived ahead of delivery and that you had an overall great experience with us. We appreciate your support and feedback!

Posted 2 years ago

“I haven't received them yet, BUT site was very easy to navigate and found what I hope to be Wonderful insoles!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Craig! We're delighted to hear that you had a positive experience navigating our website and that you're looking forward to receiving your insoles - we're sure you will find them wonderful!

Posted 2 years ago

“I purchased from your store because it was the only one which included a phone no. and I did not want to put a credit card no. on line.y”

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Posted 2 years ago

Thank you for the 5 star rating, Mary! We are thrilled that you chose to purchase from TheInsoleStore.com due to our inclusion of a phone number; we are glad that you felt confident enough to shop from our store without having to put your credit card number online. We are honored to have you as a loyal customer and we value your support!

Posted 2 years ago

“My son loves them.”

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Posted 2 years ago

Thank you so much Terry for your glowing 5 star rating of TheInsoleStore.com. We are so happy to hear that your son loves his insoles and we thank you for being a loyal customer. We appreciate your support!

Posted 2 years ago

“Great products, timely delivery, and I liked the communication.”

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Posted 2 years ago

Thank you so much, Darrell, for your 5 star rating of TheInsoleStore.com! We really appreciate your kind words about our great products, timely delivery, and communication. Your feedback helps us make sure we keep providing the best service possible!

Posted 2 years ago

“Great service had my merchandise before the delivery excellent service”

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Posted 2 years ago

Thanks so much for your five-star rating, Gloria! We're delighted to know that you had a great experience. Your kind words mean a lot to us-- we're glad to hear you received your merchandise sooner than expected. We appreciate your business!

Posted 2 years ago

“I have VERY high arches and can never find an insole to fill the gap without being too hard. These took a couple days to get used to, but I no longer feel that tearing and burning sensation in my arches that I get from shoes with “great arch support.” Highly recommend.”

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Posted 2 years ago

Thank you so much, Sandra, for your positive 5 star review of TheInsoleStore.com! We are glad to hear that our insoles were able to provide you with the arch support you were looking for to alleviate the tearing and burning sensation in your foot. We really appreciate the fact that you have been a loyal customer for a long time and enjoy using our insoles. Thank you for your support!

Posted 2 years ago

“Prompt and perfect!”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Andrew! We really appreciate it and are glad to hear that you found our service to be prompt and perfect. We appreciate your business!

Posted 2 years ago

“My sister has the same insoles that I got and she is the one who recommended them for me. The experience was great!! The product is wonderful!!”

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Posted 2 years ago

Thank you so much for your wonderful 5 star rating of TheInsoleStore.com. We are so glad that your experience was great, and that you really like the product. It's great to hear that your sister also has the same insoles that she recommended to you. We are thrilled that you are both happy with your purchase!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews