TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“AWESOME customer service!”

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Posted 2 years ago

Thank you so much Neil for your 5 star rating of TheInsoleStore.com! We really appreciate your support, especially when combined with your awesome comment about our customer service! It truly means a lot to us.

Posted 2 years ago

“Good selection for XL sizes. Pricing seemed high.”

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Posted 2 years ago

Thank you for your 4 star rating of TheInsoleStore.com! We appreciate you taking the time to provide us with such a thoughtful review. We are glad that you were able to find a good selection for XL sizes, and we apologize if the pricing seemed high. We do receive all of our products directly from the manufacturer, who provides us with a minimum advertised price that we are not allowed to retail our products under. Rest assured, our products are available at the lowest pricing point that we are able to offer to our customers. We also run sales and promotions periodically to help with the pricing of our products, and we show that you are subscribed to our marketing emails so you will be alerted when those sales are going on! Your feedback helps us to make sure we are providing the best possible shopping experience for our customers. We appreciate your business.

Posted 2 years ago

“Web site was very helpful in finding tight orthotic for my need.”

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Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com! We are pleased to hear that you found the information provided on our website helpful in selecting the right orthotic for your needs. We hope to serve you again in the future!

Posted 2 years ago

“I ordered online. I received my order quickly. Very pleased.”

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Posted 2 years ago

Thank you for your positive feedback of TheInsoleStore.com, Connie! We are so happy to hear that you received your order quickly, and that you are pleased with your overall shopping experience. We appreciate your kinds words and your business!

Posted 2 years ago

“Easy to find what I wanted. Since the original ones I wanted were discontinued, I found the info on the website helpful in finding a replacement.”

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Posted 2 years ago

Thank you for the 5-star rating, Diane! We're glad that our website was helpful in finding a replacement for the original insoles you wanted. We appreciate your feedback and are glad you found what you wanted so easily!

Posted 2 years ago

“Purchase 2 inserts for my shoes for this website. I have never ordered from them directly before. Good experience, minor issues with the coupon code.”

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Posted 2 years ago

Thank you for your excellent 4-star rating of TheInsoleStore.com. We are pleased that you had a good experience with us, despite the minor issues with the coupon code. We value your business and hope you'll choose to purchase more insoles from us in the future.

Posted 2 years ago

“Shopping experience good. Not what I expected for $40. My podiatrist claimed you guys were the best.”

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Posted 2 years ago

Thank you for your feedback, Kurt! We are pleased to hear that your shopping experience with TheInsoleStore.com was positive! If your Spenco Total Support Original Insoles are not working out well for your needs, we will happily accept them back for return or exchange as they are covered under our Wear Test Guarantee for 30 days. We offer many different insoles and insole brands, so its possible a different insole or brand may be a better fit for your needs! Our product specialists would be more than happy to assist you with a personalized product recommendation to find a different insole that is better suited to your needs. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com, as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“The Total Support Insole is great and I can always count on the quality!”

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Posted 2 years ago

Thank you for your positive feedback, Sande! We are so happy to hear that the Spenco Total Support Original Insoles are a great fit for your needs, and that the quality is always dependable. We appreciate your loyalty and support of TheInsoleStore.com!

Posted 2 years ago

“Easy, quick and delivered within 1 week”

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Posted 2 years ago

Thank you so much for your amazing 5-star review of TheInsoleStore.com! We're so happy that you had a great experience and that our delivery process was easy, quick and delivered within 1 week! Thank you for being our loyal customer and we look forward to serving you in the future!

Posted 2 years ago

“I was looking for Spenco flipflops, but the size I needed was unavailable. I decided to try the OOFOS. Very pleased with quality of shoe and the fit. Received the shoe within a week. No problems at all. Thank you”

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Posted 2 years ago

Thank you so much Diane for your 5 star rating of TheInsoleStore.com! We really appreciate your support as a returning customer. We are glad that you love the OOFOS and that you are very pleased with the quality and fit of the shoe. We strive to get customers their products as quickly and efficiently as possible, so we are happy you received the shoe within a week. Thank you for being such an amazing customer!

Posted 2 years ago

“Absolutely Love these insoles. They offer the exact support I needed for my plantar fasciitis.”

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Posted 2 years ago

Thank you for your positive feedback, Neil! We are so happy to hear that your insoles are offering you the support needed for your plantar fasciitis. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Great service”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your loyalty and your review of our great service. We hope to serve you even better in the future!

Posted 2 years ago

“I picked up the Birkenstock air soles for my professional Birkenstocks and what a world of difference it made! They feel so good now on my feet for hours and hours at the hospital!”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are delighted to hear that our Birkenstock insoles have made such a difference to your professional Birkenstocks and have helped you feel comfortable while at the hospital! We hope to serve you again in the future.

Posted 2 years ago

“It was quick and easy”

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Posted 2 years ago

Thank you so much, Gerardo, for your 5 star rating of TheInsoleStore.com! We really appreciate your kind words, especially that your shopping experience with us was quick and easy. We look forward to helping you out again in the future!

Posted 2 years ago

“I love them. Topsiders have bothered me for awhile and decided to get new insoles. Now with your insoles I am happy again. Thanks.”

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Posted 2 years ago

Thank you for your feedback, John! We are so happy to hear that you are loving you insoles, and that they are helping to bring new life to your Topsiders. We appreciate your business!

Posted 2 years ago

“very satisfied.”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com. We're so glad to hear that you're very satisfied! We truly appreciate your loyalty, and we look forward to continuing to provide outstanding service to you.

Posted 2 years ago

“The soft insoles purchased recently have given heel and arch support relief while my foot heals. Fast service and quality materials.”

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Posted 2 years ago

Thank you so much for your wonderful 5-star rating of TheInsoleStore.com. We're glad to hear that the insoles purchased recently gave you much needed heel and arch support relief while your foot healed. We appreciate your repeat business and are delighted that you had a good experience. Thank you again!

Posted 2 years ago

“very good online service. needed support for a heel problem. shipping was prompt.”

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Posted 2 years ago

Thank you so much for your five star rating of TheInsoleStore.com! We are glad to hear that our Customer Service Team was able to assist you in finding a product that provides you with the support needed for your heel problem. We appreciate your loyalty and are happy that your shipment was prompt. We look forward to helping you again soon.

Posted 2 years ago

“Overall good. Had trouble finding how to subscribe for future orders.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your overall experience with TheInsoleStore.com was positive. We are sorry to hear that you experienced trouble trying to subscribe for future orders. We do show that you are currently subscribed to our marketing emails, was there something else you were hoping to subscribe to? If so, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“My order arrived very quickly”

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Posted 2 years ago

Thank you for your feedback, Mary Ann! We are so happy to hear that your ordered arrived to you very quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews