TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I haven’t received my order”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Marianne! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product after it is received. We show that your order left our warehouse on 4/26, and was marked as delivered on 4/29. We hope you enjoy it! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Easy peasy! Just point and click. I will be back as they say!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback, Dorrae! We strive to make the shopping experience easy and enjoyable - it's great to hear that it was easy peasy for you! We look forward to having you back for more, and we appreciate your business!

Posted 2 years ago

“Great selection of products plus so easy to shop.”

Helpful Report

Posted 2 years ago

Thank you so much, Robert, for giving TheInsoleStore.com a 5 star rating! We are so glad you appreciate our great selection of products plus how easy it is to shop on our website. We really appreciate your loyalty and we are glad you keep coming back to shop with us!

Posted 2 years ago

“good select and descriptions”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com. We are so pleased to hear that you were pleased with our product selections and descriptions. We appreciate your business!

Posted 2 years ago

“Been waiting for a week and a half for them, tracking on ups useless. No idea if they’re comfortable because I can’t try them when they’re in the mail for ages. I thought the price was in CAD because I don’t remember it stating it was US dollars. So it was 99.81 instead of 71.94 which was sweet. Sure hope they’re comfortable!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Kelly! We are sorry to hear that you have not yet received your order. Per your tracking, your order left our warehouse in the United States on 4/20/23 and last scanned as "Your item arrived at a facility in CANADA on May 3, 2023 at 11:16 am." You can find those tracking details here: https://tools.usps.com/go/TrackConfirmAction?qtc_tLabels1=LX287235753US Canada orders are currently averaging 1-2 weeks to be delivered. Your tracking link will continue to update through delivery of your package. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“I like my insoles. They are comfortable.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Doris! We're so pleased to hear that you like your insoles, and that they are comfortable. We genuinely appreciate your support.

Posted 2 years ago

“Thank you, service was top notch! Placed my order at your website.”

Helpful Report

Posted 2 years ago

Thank you for your glowing review of TheInsoleStore.com! We are so pleased to hear that you found our service to be top notch! We pride ourselves in providing exceptional customer service, and we are happy to hear that we met the mark with you. We hope to serve you again in the future!

Posted 2 years ago

“Very quick and easy to use the website to find the specific orthodic/insole I was looking for. Being able to use Apple Pay is ALWAYS a plus!”

Helpful Report

Posted 2 years ago

Thank you, Annabelle, for your 5 star rating of TheInsoleStore.com! We are so glad you were able to quickly and easily find the orthodic/insole you were looking for, and we appreciate that you were able to take advantage of Apple Pay! We appreciate your business!

Posted 2 years ago

“Great support, no more pain”

Helpful Report

Posted 2 years ago

Thank you so much, Rebecca, for your 5 star rating of TheInsoleStore.com. We're so happy to hear that your insoles are providing you with great support and alleviating your pain! We appreciate your loyalty and look forward to helping you again in the future.

Posted 2 years ago

“Very easy to look up and find just what I needed…and price was very reasonable.”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating of TheInsoleStore.com, John! We are very pleased to hear how easy it was for you to look up and find the products you needed, and that you found our pricing to be reasonable. We appreciate your thoughts and look forward to serving you again in the future.

Posted 2 years ago

“I have gotten them before from a local shoe store so I knew what I was looking for.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback of TheInsoleStore.com, Becky! We are happy to hear that you have found an insole that really works well for your needs, and that you were able to find what you were looking for. We appreciate your business and hope to serve you again in the future!

Posted 2 years ago

“My insoles arrived quickly and exactly as described. I was very pleased and will definitely order from them again.”

Helpful Report

Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com, Ann! It's great to hear that your insoles arrived quickly and exactly as described. We are glad you were pleased and look forward to your return orders!

Posted 2 years ago

“Had what I needed and shipped free.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com! We are so happy to hear that we had what you needed available, and that you were able to take advantage of our free shipping. We appreciate your business!

Posted 2 years ago

“This has been a problem solver for my shoes. Birkenstock make the best products”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback, Barb! We are so happy to hear that your Birkenstock insoles have been a problem solver for your shoes. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Fast simple and accurate and the price is fair.”

Helpful Report

Posted 2 years ago

Thank you so much for the 5-star rating! We are so glad you found TheInsoleStore.com to be fast, simple, accurate, and that the price was fair! Your feedback means the world to us. We appreciate your business!

Posted 2 years ago

“Not as essay as it should be. Past purchases should be easily retrievable.”

Helpful Report

Posted 2 years ago

Thank you for your 4-star review of TheInsoleStore.com! We are so sorry to hear that your shopping experience with us was not as easy as you felt it should be. We do show that you currently have a customer account with us. If you log into your customer account, you will have access to all of your past order history. Our Customer Service Team is also happy to look up your order history for you, if need be. Should you require assistance from us in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your feedback, as well as your business!

Posted 2 years ago

“Very easy to navigate around the site. Been using the same insoles for years.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Janice! We are so happy to hear that you found our website easy to navigate. We are also pleased to hear that you have found insoles that continue to serve your needs over the years. We thank you for trusting us with your foot care needs, and look forward to serving you again in the future!

Posted 2 years ago

“The purchase and shipping were without a problem. I did not need to contact the store.”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback of TheInsoleStore.com! We are so happy to hear that your shopping experience was a positive one from purchasing all the way through delivery. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“The notification that item was in stock was great, but I have been waiting now 2 weeks and still no date of delivery available on the tracking site.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Mila! We are happy to hear that you were able to utilize our In Stock Notifications to receive an email when your requested product became available on our website. We do apologize that your package took two weeks to arrive! Your order left our warehouse in the United States on 4/14/23, and last scanned as "Your item was delivered in CANADA at 10:44 am on April 27, 2023." Canada orders are currently averaging 1-2 weeks to be delivered, so your package arrived around the estimated time frame. We do sincerely hope you enjoy your order! If you have any further questions or require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“It was easy to locate what I was looking for.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating, Judy! We are pleased to hear that you were able to locate what you needed easily on our website. We appreciate your feedback, and your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews