TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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“My shopping experience with you all was great.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are so glad that your shopping experience with us was great. We appreciate your business!

Posted 2 years ago

“Short and easy”

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Posted 2 years ago

Thank you, Alan, for your 4-star rating of TheInsoleStore.com! We really appreciate your loyalty and are so glad to hear your shopping experience with us was short and easy. Thanks for being a customer!

Posted 2 years ago

“the rep was very attentive.”

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Posted 2 years ago

Thank you so much, Merilee, for the 5 star rating! We really appreciate your feedback. And it's wonderful to hear that our customer service associate was very attentive. We strive to provide excellent customer service and it's great to know that your experience with us was a positive one. Thanks again!

Posted 2 years ago

“Good shopping experience”

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Posted 2 years ago

Thank you for leaving a 4 star rating for TheInsoleStore.com! We really appreciate your positive feedback and guidelines that motivates us to make sure our customers have the best shopping experience. Thanks again!

Posted 2 years ago

“Excellent experience with Thinsole Store. Very prompt response. Also, excellent product...easy to trim to get an exact fit. I was so impressed, I ordered more.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Chase! We are glad to hear that you had an excellent experience with TheInsoleStore.com, that our responsiveness was prompt, and that our product was easy to trim for an exact fit. We are also delighted that you felt satisfied enough to return and order more from us. We appreciate your loyalty and your business!

Posted 2 years ago

“Received my item quickly and used them as soon as I got them. The best insoles that I have used compared to all the other brands that I had to throw away because they hurt my feet so much.”

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Posted 2 years ago

Thank you, Sheila, for your 5 star rating of TheInsoleStore.com! We are glad to hear that you received your item quickly and that the insoles have been more comfortable compared to other brands. We appreciate your positive review!

Posted 2 years ago

“Quick and easy.”

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Posted 2 years ago

Thank you so much Richard for giving us a 5 star rating! We really appreciate it! We are glad you found your shopping experience with TheInsoleStore.com quick and easy.

Posted 2 years ago

“Sent it quick. The order was correct.”

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Posted 2 years ago

Thank you for your feedback, Barbara! We appreciate your positive feedback and are thrilled to hear that your order was correct and delivered quickly. We look forward to helping you find more footwear solutions in the future!

Posted 2 years ago

“Very good product, price, and service”

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Posted 2 years ago

Thank you for your wonderful review of TheInsoleStore.com, David! We really appreciate your loyalty to TheInsoleStore.com and are so glad you had a great experience with our product, price, and service. Thanks again for your support!

Posted 2 years ago

“The attention I received from Alexis and Cheryl was astounding. These ladies know their stuff! Alexis steered me in the direction of the Pedag I needed ; Cheryl explained the ease of returns if so needed. These two ladies both exhibit warmth, kindness, and knowledge of the job. Thank You, Pamella Greene”

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Posted 2 years ago

Thank you so much for your glowing review, Pamella! We are glad to know that you had the best possible experience with our customer service associates Alexis and Sheryl. We appreciate your business, and we hope to serve you again in the future!

Posted 2 years ago

“I order a New Balance insert. I order the same size I was fitted for at the New Balance store. It was to big. I'm not sure why it was to big.”

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Posted 2 years ago

Thank you for your feedback, Jean! We are sorry to hear that your New Balance insole is not fitting exactly the same as the one you were fitted for at a New Balance store. The New Balance Sport Active Cushion Insoles are trim-to-fit, so if they are not fitting length wise, we recommend trimming them down from the toes to fit into your shoes. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“You ad the sandals I wanted, baught it got it Thank you Mam...”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We really appreciate your kind words and we're delighted to hear that you were able to find the sandals you were looking for and had a great experience with us. We look forward to serving you again soon!

Posted 2 years ago

“Simple, fast, easy!”

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Posted 2 years ago

Thank you, Mark, for your 5 star rating of TheInsoleStore.com. We strive to provide a simple, fast, and easy experience for our customers, and we're glad you appreciate it.

Posted 2 years ago

“Extremely easy.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Keith! We greatly appreciate your support. We are so glad to hear that you find TheInsoleStore.com to be extremely easy to use, and thank you for being a repeating customer!

Posted 2 years ago

“Insoles arrived as scheduled very pleased with the product!!”

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Posted 2 years ago

Thank you, Andrew, for the 5 star rating of TheInsoleStore.com! We are glad to hear that the insoles arrived as scheduled and that you are pleased with the product. We appreciate your business!

Posted 2 years ago

“Easy to order and fast delivery. Look forward to doing more business with you.”

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Posted 2 years ago

Thank you so much Edward for your 5 star rating! We appreciate your kind feedback and are happy to hear that you had an easy time ordering and received fast delivery. We look forward to doing more business with you in the future!

Posted 2 years ago

“The Insole Store is one of the few that I have seen list the thickness of each insole. Very helpful when trying to make a decision on what to get. Ordering was straight forward. I sent my order to a hotel and missed the delivery date. Refunds… resend… and shipping to new address a few days later. Top notch stuff right there. I will shop The Insole Store again.”

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Posted 2 years ago

Thank you so much for your kind words and the five-star rating, Andrew! We are glad to hear that the information provided on our website was helpful in making your decision and that the ordering process was straightforward. We are also pleased that we were able to accommodate your needs and make the adjustments to your order to make sure you received it in a timely manner. We appreciate your business!

Posted 2 years ago

“Good quality and very efficient service”

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Posted 2 years ago

Thank you so much Valerie for your 5 star rating of TheInsoleStore.com! We are so pleased that you found our insole to have good quality, and our service to be very efficient. We are so grateful for your loyalty and for being a returning customer.

Posted 2 years ago

“I was promised the heel lifts in 2-3 days from the date of purchase which was Saturday April 15 & paid $10 extra to expedite shipment & the package still has not arrived!”

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Posted 2 years ago

Thank you for your feedback, Corinne. We are sorry to hear that you have not yet received your order! Your order was placed on a Saturday when our Warehouse was closed. As stated in our Shipping Policy, "Orders placed by 2:00pm Eastern Time, Monday-Friday, will be assigned a tracking number and shipped by the end of the same business day. Orders placed after 2:00pm, on a weekend, or during a holiday will be shipped the following business day." Your order shipped out first thing Monday, 4/17 and last scanned as "Your item is being held at the FLINT, MI 48532 post office at 10:31 am on April 20, 2023. This is at the request of the customer." Your order did arrive to your post office within the expected delivery time frame of 2-3 days for Express Shipping, and is currently being held at your request per your tracking details, found here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9405511206218484605469 If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Very easy to shop and select”

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Posted 2 years ago

Thank you so much for your 5 star rating and for your kind words about TheInsoleStore.com! We are so pleased that you found the shopping experience user-friendly and the selection of insoles easy to work with. Thank you for choosing us and we hope to see you again soon!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews