TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Love them!!”

Helpful Report

Posted 2 years ago

Thanks so much for your 5-star rating for TheInsoleStore.com! We're so glad you love your insoles!! We appreciate your positive feedback and your business!

Posted 2 years ago

“Not much support and no extra arch at all, so not helpful to me. They slid around in myshoe too.”

Helpful Report

Posted 2 years ago

Thank you so much for reviewing TheInsoleStore.com, T! We really appreciate you taking the time to let us know about your experience. We are sorry to hear that this product didn't provide the support you were looking for and that the insoles slid around in your shoe. Your Pedag Holiday Orthotic Arch Support Insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work for your needs. We are also happy to assist with a product recommendation for an insole that is better suited to your needs. For further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Do not use the credit cards you display so have to go through customer services to order.”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to leave a review of TheInsoleStore.com! We really appreciate your feedback and we are glad to hear that you are happy with your purchasing experience. We are sorry to hear that you ran into trouble while trying to use your credit card on our website, but we are happy to hear that our Customer Service Team was able to help you successfully place your order. We prioritize customer satisfaction and want to make sure that every purchase is handled smoothly and with the utmost care. We're thrilled to hear that we've been able to meet that standard for you! If you ever need any further assistance or have any other inquiries, please do not hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. Thank you again for your feedback, and we appreciate your business!

Posted 2 years ago

“completely satisfied”

Helpful Report

Posted 2 years ago

Thank you Nancy for your 4 star rating of TheInsoleStore.com! We are thrilled to hear that you are completely satisfied with your experience. We are so grateful for your loyalty and for taking the time to share your feedback. We appreciate your business!

Posted 2 years ago

“Placed my order and received the sandals quickly. The fit is just right. What was disappointing was the lack of colors. I only had a choice of black or navy. I ordered prior to this and there were quite a few colors to choose from.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback on TheInsoleStore.com, Sandra! We always strive to put our customers' needs and concerns first, and it's great to hear that you had a positive experience with us. We work hard to make sure all orders are shipped promptly and our customer service is top-notch, so it's great to hear that you were satisfied with both! We have moved away from carrying a large number of footwear since your last purchase with us in 2018, so we do not have the same color options we provided back then. We sincerely apologize for that! If you are ever looking for more color options than we offer from a brand of footwear we carry, we urge you to visit that brand's website directly to see if they offer the color you are looking for. If there is anything else we can do to make your experience with TheInsoleStore.com even better, please don't hesitate to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. Thank you again for your glowing review, and we appreciate your business!

Posted 2 years ago

“easy as could be”

Helpful Report

Posted 2 years ago

Thank you so much, Lynn, for your amazing 5 star rating of TheInsoleStore.com! We really appreciate your kind words. We are happy to hear that shopping with us was truly easy as could be, and we're glad you enjoyed the experience!

Posted 2 years ago

“I love TIS! I tell everyone about it!”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating, Dave! We're so glad to hear you love TheInsoleStore.com and are spreading the word about us. Your loyalty is greatly appreciated!

Posted 2 years ago

“Customer service is very good follow-up is also outstanding.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, James! We are happy to hear that you are pleased with the support provided by our Customer Service Team! We pride ourselves in providing exceptional customer service, so we are happy to hear about your positive experience with us. We appreciate your business and look forward to hopefully serving you again in the future!

Posted 2 years ago

“The insoles arrived on time and I am very happy with them. Thank you so much”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating, Josephine! We are pleased to hear that your insoles arrived right on time, and that you are happy with them thus far. We appreciate your business!

Posted 2 years ago

“My shopping experience was easy the layout was quite helpful.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Karon! We are happy to hear that your shopping experience with us was easy, and that you found the layout of our website to be helpful. We appreciate your business!

Posted 2 years ago

“It was easy to find what I was looking for on your website.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Keith! We are so happy to hear that you were able to find what you needed easily on our website. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“On time is exactly what I wanted. A quality product.”

Helpful Report

Posted 2 years ago

Thank you so much for the wonderful 5-star rating! We are so glad to hear that the product arrived on time and you are satisfied with the quality. It means a lot to us here at TheInsoleStore.com!

Posted 2 years ago

“no complaints”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're so happy that you had no complaints with your experience with us. Your feedback is invaluable to us!

Posted 2 years ago

“I have not received my product yet. It’s showing delivered.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Gowtham! We are sorry to hear that your order was marked as delivered but you haven't received it. We show that one of our Customer Service associates sent you an email on 4/17/23 requesting you to confirm your shipping address for a reshipment as your order has not yet arrived. We have yet to receive a response from you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you further. We appreciate your business!

Posted 2 years ago

“Loved it. So easy and user friendly”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback, Christopher! We are so happy to hear about your easy shopping experience with us. We are also pleased to hear that you found our website to be user friendly. We appreciate your business!

Posted 2 years ago

“Easy to order and fast delivery”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Gloria! We are so happy to hear that you found our order process to be easy, and that your order arrived to you quickly. We appreciate your business!

Posted 2 years ago

“Easy to order. Fast shipment. I have just started wearing them now.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad you had a positive experience with us - easy to order, fast shipment! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Web site is fine. You were out of my first choice.”

Helpful Report

Posted 2 years ago

Thank you so much for your 4-star rating of TheInsoleStore.com - we are pleased to hear that you were satisfied with our web site and apologize for being out of the first choice that you had in mind. If you would like us to set you up to be notified by email when your preferred item is back in stock, please reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“good selection of products. Easy to find and order. A little slow in sending order however.”

Helpful Report

Posted 2 years ago

Thank you so much, Karen, for your 5 star rating of TheInsoleStore.com. We're glad that you liked our good selection of products and found it easy to find and order. We apologize if you found our delivery to be a bit slow. Your order was placed on Saturday 4/15 when our warehouse was closed, and shipped out first thing Monday 4/17. Your package is currently in transit to you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if yyou require further assistance as we are more than happy to help with anything. Thanks again for your review, and we appreciate your business!

Posted 2 years ago

“Great assorted, great advice, great delivery!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, David! We are so happy to hear about your positive shopping experience with TheInsoleStore.com. We are also happy to hear that delivery was great for you as well. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews