TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The items I ordered arrived quickly in good condition...”

Helpful Report

Posted 2 years ago

Thank you for your 5-star rating, George! We are so happy to hear that your items arrived to you quickly and in good condition. We hope you enjoy them and we appreciate your business!

Posted 2 years ago

“Website was easy to use. It would nice if you carried more selections in size 14.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are so happy to hear that you found our website easy to use. We do apologize that we don't carry more insoles in the Size 14! We understand how difficult it can be to find an insole in your size when you fall into the extended shoe size range. Should we ever start carrying more insoles in your size, we will certainly reach out and let you know. We appreciate your business!

Posted 2 years ago

“Easy to use.Great price.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Barbara! We are happy to hear that you found our website easy to use and the prices to be great. We truly appreciate your loyalty and look forward to serving you again in the future.

Posted 2 years ago

“good experience”

Helpful Report

Posted 2 years ago

Thank you, Richard, for your 5 star rating of TheInsoleStore.Com. We are so glad that you had a good experience and we appreciate your positive feedback!

Posted 2 years ago

“Website is designed to work quickly and get your ordering done!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Terry! We are glad to hear that you found our website easy to navigate, and that you were able to get your ordering done quickly. We appreciate your business!

Posted 2 years ago

“i have recieved them”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Ray! We show that your order left our warehouse on 4/11 and was marked as delivered yesterday. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“not as dynamic as I hoped; not much arch support”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jane! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to rate your product. We are sorry to hear that your Pedag Holiday Orthotic Arch Support Insole are not working out well for your needs. Those insoles are covered under our Wear Test Guarantee for 30 days, so we are happy to accept them back for return or exchange if they simply will not work out for you. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Wonderful shopping experience and products arrived on time.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com, Jose! We are so pleased to hear about your wonderful shopping experience with us, and that your products arrived to you on time. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Alexis and possibly others in your chat service were so helpful! They kindly helped me process my order after I was having trouble using my gift card code. Received my product more quickly than I thought I would, and I remain a loyal and happy customer. ♥️”

Helpful Report

Posted 2 years ago

Thank you so much, Georgia, for taking the time to provide us with your feedback! We greatly appreciate your loyalty and are thrilled to hear that Alexis and our team were able to help you with your gift card code and ensure a speedy process. We are delighted that you remain a loyal and happy customer and look forward to serving you again in the future!

Posted 2 years ago

“FAST SHIPPING GREAT COMPANY WILL USE ALWAYS”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Scott! We are so happy to hear that you had a positive experience with our fast shipping and great customer service. We truly appreciate your repeat business and we look forward to serving you in the future!

Posted 2 years ago

“I like being able to order on line. But what I do not like is that the offos shoes I have been ordering for years have a thiner front part of the flip flop. you can't wear them long before the front gets caught and bends and makes it to thin to wear .”

Helpful Report

Posted 2 years ago

Thank you for the 5 star rating, Debbie! We are pleased to hear that you like being able to order online. We apologize if your OOFOS flip flops did not meet your expectations. We do receive our OOFOS directly from the manufacturer, so we apologize that the shoes are not the same as they have been over the years. We will pass your feedback and insights along to OOFOS. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Arrived earlier then expected!”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback, Leslie! We are thrilled to hear that your order arrived earlier than expected. We appreciate your support!

Posted 2 years ago

“You do a great job and it is easy to order!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Roderick! We are so happy to hear about your positive shopping experience with us, and that you found our order process to be easy. We appreciate your business!

Posted 2 years ago

“I found what I needed, had a couple of questions, submitted them and they were answered right away. My package arrived quickly.”

Helpful Report

Posted 2 years ago

Thanks you for your feedback, Thomas! We're glad to hear that you found what you needed, had your questions answered quickly, and your package arrived promptly! We really appreciate that you're a returning customer and have enjoyed doing business with you.

Posted 2 years ago

“Very happy with the insoles. Perfect for me.”

Helpful Report

Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com! We are so pleased to hear that you have found the perfect insoles for your needs. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“not what I expected. Not very stiff at all.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Sibylle! This review is asking you to rate your shopping experience with TheInsoleStore.com. You will receive a separate email asking you to review your product. We are sorry to hear that your Turf Toe Full Steel Insoles are not as stiff as expected. Those insoles are not covered under our Wear Test Guarantee, so they must be in brand new condition in order to be eligible for return. Should you require assistance with a return/exchange or with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Return process especially helpful”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Linda! We are so happy to hear that you found our return process to be helpful. We appreciate your business!

Posted 2 years ago

“Not only was the ordering process efficient, but the product is superior and just what I needed for the discrepancy between the length of my legs after knee surgery!”

Helpful Report

Posted 2 years ago

Thank you so much, Barbara, for your 5 star rating of TheInsoleStore.com! We are glad that you found our ordering process efficient, as well as having gotten just the product you needed after your knee surgery. We appreciate your support and are so glad that you are satisfied!

Posted 2 years ago

“Easy to shop. They had what I wanted at a good price.”

Helpful Report

Posted 2 years ago

Thank you for your positive review of TheInsoleStore.com, Stephen! We are so happy to hear that your shopping experience with us was easy, and that we had the product you wanted at a good price. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“a very easy experience”

Helpful Report

Posted 2 years ago

Thank you for your positive feedback! We are so happy to hear that your shopping experience with us was easy. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews