TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“IT WAS EASY TO ORDER ONLINE BUT I STILL HAVEN'T RECEIVCED THE ITEM YET SO I CAN'T GIVE A RATING ON THE EXPERIENCE.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Desmond! This review is asking you to rate your shopping experience. You will receive an email for a second review to rate your item after your order is received. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“All great — shopping experience, delivery, product.”

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Posted 2 years ago

Thank you so much for your positive feedback! We are happy to hear about your overall great experience with us -- from shopping all the way through delivery. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“Long delay of delivery. Fastes to délivrer whenshipped from China. Very desapoited.”

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Posted 2 years ago

Thank you for your feedback, Vincent! We show that your order left our warehouse in the United States on 4/6/23 and last scanned as "Your item was processed through our JAMAICA NY INTERNATIONAL DISTRIBUTION CENTER facility on April 11, 2023 at 10:16 am. The item is currently in transit to the destination." Canada orders are currently averaging 2-3 weeks to be delivered. As stated in our Shipping & Delivery Policy, "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." We sincerely apologize for any confusion caused on our end! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Excellent products & service, fast shipping”

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Posted 2 years ago

Thank you for your feedback, Richard! We really appreciate your positive feedback, especially mentioning our excellent products & service, and fast shipping. We are truly honored to have you as a loyal customer. We appreciate your business!

Posted 2 years ago

“Every insole known to man is just one click away. Saves me time from having to drive around looking for insoles.”

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Posted 2 years ago

Thank you so much, Howard, for the 5 star rating of TheInsoleStore.com! We are glad that you found the convenience of shopping for insoles a time saver. We really appreciate your loyalty and are glad that you found a variety of insoles at the click of a button. We appreciate your business!

Posted 2 years ago

“Very easy and quick”

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Posted 2 years ago

Thank you, Matt, for your 5-star rating of TheInsoleStore.com! We are so glad you found our website to be very easy and quick to use. We appreciate your loyalty as a customer and thank you for being a repeating customer.

Posted 2 years ago

“I was very impressed with Sherylyn customer service representative. I made an error in my order by not having my insole sent by 2 day delivery. I contacted customer service and Sherylyn corrected my order and informed the warehouse of the changes. I'm excited to see how the insole works in my shoe so I can continue healing my broken foot. Thank you, Denise”

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Posted 2 years ago

Thank you so much for the 5 star rating, Denise! We really appreciate it and we're glad to hear that you were impressed by our customer service representative, Sherylyn. She is wonderful, isn't she?! We hope you enjoy the insole and your foot feels better soon!

Posted 2 years ago

“Ordering the insoles was very easy, using PayPal. I've never used orthotic support before, so I'm looking forward to receiving them. I'm 71 and am experiencing neuropathy due to 6 months of chemo 4 years ago.”

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Posted 2 years ago

Thank you for your feedback, James! We are so happy to hear that you found our order process to be simple. We hope your insoles work out well for your neuropathy needs and provide you with the support and comfort you are looking for. We appreciate your business!

Posted 2 years ago

“Easy shopping”

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Posted 2 years ago

Thank you so much for the 5 star rating, Charles! We appreciate your positive review. We're so glad to hear that you had an easy shopping experience with us at TheInsoleStore.com. It's customers like you that make our job so enjoyable. We appreciate your business!

Posted 2 years ago

“Great and great”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so grateful for your loyalty and your positive feedback. We pride ourselves on providing excellent customer service and we're so glad you think so too. We appreciate your business!

Posted 2 years ago

“If you are going to blast me with a discount come on to get my email when I open your site. Have the ethical commitment to honor it when I make a purchase.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Dennis! We show that you already corresponded with one our of Customer Service associates in regards to this matter. As stated in our correspondence to you, we were running an Easter Sale on our website at the time of your order which is why your coupon code did not work at checkout. As stated in the promotion details of our Easter Sale, "Discount may not be applied to any previous purchase and may not be combined with any other coupon codes or discount promotions." As your order already incurred the Easter Sale: Spend $100 and get $15 off discount, your 10% coupon code was not applicable. We sincerely apologize for that! Your 10% off discount code is applicable when a sale is not active on our website. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Don't know who is to blame---The Insole Store or the USPS but it took a week from the original estimated receipt until we received the product. It was confusing to order and receive Insoles sized 7-13 with no instructions on how to cut them to the proper size.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, David! We show that your order was shipped from our warehouse on 4/3/23, and was marked as delivered on 4/10/23. You chose our Economy/Free Shipping Method at checkout, which has an estimated delivery time frame of 5-7 days, so your order was delivered within the expected time frame. Once your order is shipped out from our warehouse, we have no control over how USPS handles the package, unfortunately. Per your tracking, we do show that your order bounced back and forth from North Carolina to Florida a few times before final delivery, which is likely what caused the delay in receiving your package. We sincerely apologize for the inconvenience! In regards to trimming your insoles, we typically recommend taking the existing insole out of your shoe, and using that as a guide to trim your new insole. We also offer a video tutorial on How to Trim Your Insoles, linked here: https://www.youtube.com/watch?v=7QOh1S_2x1k&index=2&list=PLWrjlvFTDMUUVxrYseggVoAPNISpGtysp If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“easy process”

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Posted 2 years ago

Thank you for your feedback! We are so happy to hear about your positive and easy shopping experience with us. We appreciate your business!

Posted 2 years ago

“The item I wanted was in stock. The order was processed quickly, and it was delivered before I expected to see it.”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com, Michael! We are glad to hear that the item you wanted was in stock and that the order was processed quickly and delivered to you before you expected. We strive to provide the best service and experience possible to our customers, and it is great to know that we have achieved that in your case. We appreciate your business!

Posted 2 years ago

“Your customer service is and has been outstanding. With much gratitude, Thank You!!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Michael! We are so pleased to hear that you have found our customer service to be outstanding each time you shop with us. Your kind words mean a lot to us! With much gratitude, thank you!!

Posted 2 years ago

“Customer service was impeccable very satisfied with assistance - will go back to order this way again in the future-”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Santiago! We are thrilled to hear that you were satisfied with our customer ervice and will be returning in the future. We are so grateful for your loyal support - it means a lot to us!

Posted 2 years ago

“Shopping is easy particularly if you know what you are shopping for. I have been buying the same insoles for years so it is easy to navigate to what I want.”

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Posted 2 years ago

Thank you, Allyson, for your 4 star rating of TheInsoleStore.com! We appreciate your feedback and are thrilled to learn that shopping is easy for you, particularly since you already know what you are shopping for. We are also very pleased that you have been buying the same insoles from us for years -- thank you for being a loyal customer!

Posted 2 years ago

“Easy as Sunday morning”

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Posted 2 years ago

Thank you for your feedback! We are so thrilled to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Always great service and fast shipping at a great price”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Richard! We really appreciate you being a loyal customer and we are so glad you are pleased with our consistently great service and fast shipping at a great price. Thanks again for your kind words!

Posted 2 years ago

“From ordering to delivery—fast and convenient. I cannot live without these inserts. Excellent quality! I will order again from you all! Thx!”

TheInsoleStore 5 star review on 10th April 2023

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Posted 2 years ago

Thank you so much for your 5-star rating, Barbra! We're delighted to hear that you found our ordering process to be fast and convenient. We're also thrilled to hear that you love our quality insoles and that you'll be ordering again soon! We really appreciate your support. Thank you for your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews