TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Quick service, great follow-through.”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com, Vickie! We are glad to hear you are pleased with our quick service and great follow-through. We appreciate your business!

Posted 2 years ago

“Great explanations directed me to the best insole. Quick service.”

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Posted 2 years ago

Thank you for your feedback, Susan! We are happy to hear that our explanations were helpful in guiding you to select the best insole, and that you found our service to be speedy. We appreciate your business!

Posted 2 years ago

“Quick and easy to order.”

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Posted 2 years ago

Thank you so much for your 5 star rating! We appreciate your feedback, and we're glad that you found it quick and easy to order!

Posted 2 years ago

“Lots of choices! Maybe too many. I wish there was a way to compare similar products.”

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Posted 2 years ago

Thank you for your feedback, Julie! We are so sorry to hear that you were overwhelmed by our selection of products. There are quite a few options to choose from, so we completely understand. We do have product specialists who would be happy to offer you a personalized product recommendation, or answer any questions you may have regarding any of our products! Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Great experience, thanks a lot!”

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Posted 2 years ago

Thank you for your feedback, Marie! We are more than happy to hear about your great experience with TheInsoleStore.com. We appreciate your kind words!

Posted 2 years ago

“Found the IN SOLE I order very good and last/ Have been wearing them for many years.”

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Posted 2 years ago

Thank you for your feedback, Maureen. We're glad you found the insole you ordered to be of good quality and have been wearing them for many years. We appreciate your continued loyalty and support!

Posted 2 years ago

“Your web site is difficult to navigate at times! Trying to add an award to your order is even more difficult.”

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Posted 2 years ago

Thank you for your feedback, Charles! We are sorry to hear that you found our website difficult to navigate, and that you had trouble adding a reward to your order! Once you are logged in to your customer account, if you click the round blue star button on the bottom left of your screen, you can view your current amount of Steps, Earn Points, or browse your Rewards. To redeem your rewards, select the available promotion you would like to use, this will give you a one time use coupon code that you can either copy or apply to cart during checkout. Please be mindful that all Steps expire 6 months after being issued. If we can assist with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business

Posted 2 years ago

“My experience with The Insole Store was amazing. The order was sent out in a timely manner and I have never had a problem. This store is a must for anyone who needs insoles, etc.”

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Posted 2 years ago

Thank you so much, Yvonne, for the 5 star rating! It is wonderful to hear that your experience with TheInsoleStore.com was amazing. We really appreciate your loyalty and repeated patronage. Thank you for being our customer!

Posted 2 years ago

“It was easy.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are so happy to hear about your positive and simple shopping experience with us. We appreciate your business!

Posted 2 years ago

“the web site proceeded in a professional manner”

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Posted 2 years ago

Thank you for your feedback! We are so happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Order processed and mailed quickly. Very prompt service. The insoles helped with my foot pain-I highly recommend it.”

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Posted 2 years ago

Thank you so much, Amy, for your amazing 5 star rating of TheInsoleStore.com. It's wonderful to hear that your order was processed and mailed quickly and that our insoles provided you with the foot pain relief you were looking for. We greatly appreciate your feedback and recommendation!

Posted 2 years ago

“I just so much appreciate Insole Store... It is the one place I can continue to purchase the insole that works best, for my feet. Online store is always super simple. For some reason, I am unable to log in to my account, but that may be the browser.”

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Posted 2 years ago

Thank you for your feedback, Terri! We are so happy to hear that we carry the insole that is the best fit for your foot needs, and that you find our website easy to navigate each time you shop with us. We did update our website platform in 2021 which requires all customers who had an account with us previously to recreate their account. We have sent you an email with an invitation to activate your customer account. Once activated, you will have access to all of your past order history. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“It would be great if you could set up an in stock notification as the insole I wanted to buy the most was out of stock”

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Posted 2 years ago

Thank you for your feedback! We do have in-stock notification set up on TheInsoleStore.com. You will navigate to the product page of the item you are interested, select your size, and scroll down until you see the "Notify me when available button." Once you select notify me when available, you will enter your email address to be notified by email when your insoles are back in stock and available for purchase on our website. Should you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“I love the InsoleStore because the inserts I put in my walking/running shoes makes them last longer and are better for my feet.”

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Posted 2 years ago

Thank you for your feedback, Carolyn! We are happy to hear that your inserts are extending the lifespan of your shoes, and are a good fit for your feet. We appreciate your business!

Posted 2 years ago

“Very easy to find what I was looking for. Enjoy the good site and the promptness of sending your order”

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Posted 2 years ago

Thank you so much for the 5-star rating, Sandra! We are delighted to hear that you were able to easily find what you were looking for on our website and appreciated the promptness of your order. We highly value your loyalty and thank you for your business!

Posted 2 years ago

“The website was easy to use.”

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Posted 2 years ago

Thank you for your feedback, Alan! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Good selection of hard to find insoles.”

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Posted 2 years ago

Thank you so much for your 5 star rating and kind words- we are so pleased that you enjoyed the selection of hard to find insoles! Your support is invaluable and much appreciated!

Posted 2 years ago

“This was the best experience I’ve ever had shopping on-line. The item I was looking for was out of stock, so I requested notification when it would be available. A week later I received notification that it was in stock and I even received a discount code. I immediately placed an order and a couple hours later I received a notice that it was shipped along with a tracing code. I received the items three days later. I highly recommended this merchant!!!”

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Posted 2 years ago

Thank you so much for your glowing review of TheInsoleStore.com, George! We are so thrilled to hear that you had a positive experience with us from placing your order to receiving your delivery. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Great selection and prices, super fast shipping. Product reviews are helpful too”

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Posted 2 years ago

Thank you for your feedback, Aimee! We are happy to hear that you enjoyed our product selection and prices, as well as our super fast shipping! We are glad that you were able to take advantage of our product reviews to help narrow down what best fits your needs. We appreciate your business!

Posted 2 years ago

“Problem with delivery - product got all the way to Springfield, MA then shipped back to North Carolina which delayed delivery”

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Posted 2 years ago

Thank you for your feedback, Leslie! We are sorry to hear that your package experienced an issue while in transit that delayed delivery. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews