TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You should make it clear that you do not have a return policy but an exchange policy. You may return items but not without a handling charge and the individual paying shipping if he wants a refund. You may exchange for another item but the other item I wanted you did not carry. Superfeet trailblazer insoles were not listed on your website”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Carlton! We sincerely apologize if you feel misled in regards to our return policy. We try to be very transparent as to what our customers should expect when making a return with us. As stated in our Returns and Exchanges Policy, we offer three return options: a return for a refund back to your original payment method, a return for a store credit, and a return for an exchange order. Returns for store credit and exchange orders are provided with a free return shipping label and do not incur our 3% processing charge. Returns for a refund back to your original payment method are not provided with a free return shipping label and will incur our 3% processing fee. All of this information, as well as our entire return policy, can be found in our Returns and Exchanges policy, linked here: https://theinsolestore.com/pages/returns-exchanges Unfortunately, we do not carry the Superfeet Trailblazer Insoles, but we are happy to assist with a personalized product recommendation for an insole we do carry if you would like. Should you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Very easy purchase”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Phyllis! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Some difficulty ordering off website......so, made a phone call to get help and check on order. I received NO email confirmation even though it stated I would. To this day, still no confirmation. It was difficult to get someone on the phone even during the time they were to be open...many times it stated they were closed when they should have been open even though I was clearly aware of the time zones. Left message for a call back...nothing so I called. When I finally reached the gal on the phone, she was rude and abrupt and hung up on me.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are so sorry to hear about your negative experience. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

“Found more than I was looking for and they work.”

Helpful Report

Posted 2 years ago

Thank you so much for your feedback, C.! We are so glad you found what you were looking for and we appreciate your business!

Posted 2 years ago

“Product was exactly as described super quick shipping and no issues would reorder from this company”

Helpful Report

Posted 2 years ago

Thanks so much for the 5-star rating of TheInsoleStore.com, Laura! We're glad to hear that the product was exactly as described and that your shipping was quick with no issues. We really appreciate it and hope to see you reorder from our company soon!

Posted 2 years ago

“Easy to use online.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are happy to hear that you found our website to be user friendly. We appreciate your business!

Posted 2 years ago

“Insoles received quickly. Unable to use until current bruising is healed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Vickie! We are happy to hear that you received your order quickly. We hope your insoles work out well for you once your bruising goes down and you are able to use them. We appreciate your business!

Posted 2 years ago

“I didn't realize that I couldn't return sale Items. The item I bought for my husband was too rigid, too small and not comfortable. Very disappointed. Very pleased with my dealings with TheInsoleStore. They solved my problem very amicably. Thank you!”

Helpful Report

Posted 2 years ago

Thank you so much for taking the time to give us your feedback, Avis. We try our best be very transparent as far as what items are eligible for return in our Returns & Exchanges Policy. Clearance items are final sale and not eligible for return, as stated on their product pages and in our Return & Exchanges Policy. We will be reaching out to you privately in regards to this matter. We appreciate your business.

Posted 2 years ago

“Great product, always an easy process and fast delivery highly recommend”

Helpful Report

Posted 2 years ago

Thank you so much, ALFRED, for your 5-star rating of TheInsoleStore.com and your kind words! We really appreciate your loyalty and are thrilled that you had such a great product experience, as well as quick and easy delivery. Thank you for your business!

Posted 2 years ago

“Great product selection at reasonable prices, plus fast shipping!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Jennifer! We are happy to hear that you enjoyed our product selection, affordable prices, and speedy shipping! We appreciate your business.

Posted 2 years ago

“The shopping experience was good I'm waiting to see how good the insoles are”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are so happy to hear about your positive shopping experience with us. We hope your insoles work out well for your needs, and we appreciate your business!

Posted 2 years ago

“I ordered for my roommate. He was happy with the selection.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Suzanne! We are happy to hear that your roommate is pleased with his insoles. We hope he continues to enjoy them, and we appreciate your business!

Posted 2 years ago

“User friendly. Easy to do pay and delivery is quicker than expected.”

Helpful Report

Posted 2 years ago

Thank you so much, Thomas, for your glowing 5-star rating of TheInsoleStore.com! We are so pleased to hear your positive feedback about our user-friendly, speedy payment and delivery process. We appreciate your business!

Posted 2 years ago

“Still a bit pricy for an item that doesn't last long”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Ronald! We are sorry to hear that your Spenco Polysorb Cross Trainer Insoles are not holding up for you as long as you would like. Our insoles are intended to last anywhere from 6-9 months depending on wear, or 3-6 months for those frequently using their insoles. Upgrading to a semi-rigid or rigid arch support may help your insoles to last longer as a firmer arch support will hold up longer than a cushioned arch support. For assistance with a personalized product recommendation, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Good experience. Site easy to navigate.”

Helpful Report

Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive shopping experience, and that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Quick service. Clear web listing. All I can hope for”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Harry! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“I not exchange my returns UNTIL they receive my returns, it slows down the whole return process. I STILL duthey did not arrive intime for my appointment. TheInsoleStore verified that my returned insoles were routed to their office, but they did not have them physically in hand so were unwilling to ship out the 3030's until they had the 3020's physically in their store. What an inconvenence. Now, I make another appointment with my podiatrist so he can view the 3020s in his office after they arrive at my house.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Karen! We are sorry to hear that you are disappointed with the turn around time it took for your exchange order to ship out. Per our Return Policy, linked here: https://theinsolestore.com/pages/returns-exchanges, we do ask our customers to please allow 7-10 days for us to receive and process your return after it’s been mailed. We show that your return was mailed back to us on 3/20, and your exchange order was shipped out on 3/29 so your exchange order was processed within the expected time frame. We do apologize that your exchange order was not received in time for your doctor's appointment. Our Warehouse Team must first receive and inspect the return merchandise before processing the exchange order. Should you ever need your exchange order more quickly than the traditional exchange process offers, we advise our customers to place their own exchange order. You would then receive a full refund once your original order is received and processed back to our warehouse. If we can assist with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We hope the 3020's work out well for you, and we appreciate your business!

Posted 2 years ago

“Had difficulty trying to process order and speak to someone about it.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Edward! We are sorry to hear that you experienced difficulty while trying to place your order. Should you require assistance in the future, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com or 866-858-1294 as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“So very easy and I had the insoles within days!”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Cheryl! We are happy to hear about your positive shopping experience. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“Thank you very much”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Carolyn! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews