TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“No I do not like surveys, so I especially do not like writing them!”

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Posted 2 years ago

Thank you for your feedback, Deborah! We appreciate your business!

Posted 2 years ago

“Great experience. Fast service.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive shopping experience! We appreciate your business.

Posted 2 years ago

“It was easy to find just what I was looking for online.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to locate what you were looking for on our website easily. We appreciate you business!

Posted 2 years ago

“Easy ordering and quick free shipping.”

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Posted 2 years ago

Thank you for your feedback, Bill! We are happy to hear that the order process was easy for you, and that your order arrived to you quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“It was easy to do and find what you need.”

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Posted 2 years ago

Thank you for your feedback, Ethan! We are happy to hear that you found our website easy to navigate and were able to find what you needed. We appreciate your business!

Posted 2 years ago

“You had the product I wanted, it was on sale, you shipped immediately, it arrived in two days.....what's more to love than that????”

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Posted 2 years ago

Thank you for your feedback, Marion! We are happy to hear that we had the product you needed, and that it arrived to you quickly. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Excellent service and ordering experience”

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Posted 2 years ago

Thank you for your feedback, Donald! We are happy to hear about your positive experience with us! We appreciate your business.

Posted 2 years ago

“I didn't find what I was looking for but hope what I chose will work for me. I have metatarsal issues and would have loved to see some tailored for that.”

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Posted 2 years ago

Thank you for your feedback, Annette! We are sorry to hear that you were not able to find what you were hoping for on our website. We do offer inserts that feature metatarsal support under our section for Metatarsalgia & Metatarsal Pain: https://theinsolestore.com/collections/metatarsalgia-metatarsal-pain We are also more than happy to assist with a personalized product recommendation if need be. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Website was easy to navigate.”

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Posted 2 years ago

Thank you for your feedback, Kay! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Exactly what I was looking for. Thank you.”

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Posted 2 years ago

Thank you for you feedback! We are happy to hear that the OC9 High Profile Metatarsal Pads - Blue are exactly what you were looking for. We appreciate your business!

Posted 2 years ago

“Very easy shopping for product”

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Posted 2 years ago

Thank you for your feedback, Donna! We are happy to hear about your positive experience with us. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“returning repeat customer, ease of shopping but would like more info on the insoles use for running and long-distance walking”

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Posted 2 years ago

Thank you for your feedback, Lauren! We are happy to hear about your positive shopping experience. We are more than happy to assist you with a personalized product recommendation, or answer any questions you may have about the insoles we carry for running and walking. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“Oh my god so many emails. I didn’t sign up for the newsletter and I got it spammed at me. Now this review request. I’m sure the product is good, I have gotten Pedag insoles before and I love them but PLEASE FOR THE LOVE OF GOD STOP EMAILING ME ABOUT THE STORE.”

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Posted 2 years ago

Thank you for your feedback, Heather! We sincerely apologize if our marketing emails were too frequent for your liking. We have completely unsubscribed you from our marketing emails, so you will not be receiving anymore. We have also refunded 10% of your order for all of the trouble. Please allow 1-3 business days for that refund to reflect in your account. If we can be of assistance with anything else, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Julie was helpful in finding the right inserts for my feet. Product is on its way.”

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Posted 2 years ago

Thank you for your feedback, Laura! We are happy to hear that our Customer Service Team was helpful in assisting you to find the correct inserts for your feet. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“They had the product I wanted and made it easy to find.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that we had the product you needed, and that you were able to locate it easily on our website. We appreciate your business!

Posted 2 years ago

“Good selection, easy to go through inventory. For some reason I wasn’t able to receive my discount?”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you found our website easy to navigate, but we are sorry to hear that your discount did not apply to your order! We are more than happy to look into this for you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance. We appreciate your business!

Posted 2 years ago

“it was quick and easy”

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Posted 2 years ago

Thank you for your feedback, Joseph! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Very convenient, they had what I was looking for.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience with us! We appreciate your business.

Posted 2 years ago

“It was quick and easy and the items I wanted were available.”

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Posted 2 years ago

Thank you for your feedback, Lon! We are happy to hear that the order process was quick and easy for you, and that we had the items you wanted available. We appreciate your business!

Posted 2 years ago

“Fast shipping good quality fair price”

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Posted 2 years ago

Thank you for your feedback, Ann! We are so happy to hear about your positive shopping experience with us! We appreciate your business.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews