TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I ordered from The Insole Store for the first time and am glad I did. They were quick and efficient.”

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Posted 2 years ago

Thank you for your feedback, Pam! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“I thought the clear bubble arch supports would be perfect for sandals. Unfortunately, the insoles are too wide and hang over both inner and outer edges of my soles. I should be able to use them in other closed shoes, so it's not a total loss. But I'll have to keep shopping...”

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Posted 2 years ago

Thank you for your feedback! We are sorry to hear that your Soul Insole Shoe Bubble were not a perfect fit for your sandals. We are more than happy to assist you with a personalized product recommendation should you need assistance finding an insert that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Have been doing business with you for several years, always no problems with your products.”

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Posted 2 years ago

Thank you for your feedback, Rex! We are happy to hear that you have had positive experiences with us throughout the years. We appreciate your continued business!

Posted 2 years ago

“Excellent online store! They ship quickly and have great prices.”

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Posted 2 years ago

Thank you for your feedback, Heather! We are happy to hear that your order arrived to you quickly, and that you were able to get your insoles at an affordable price. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“The soul experience was comforting”

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Posted 2 years ago

Thank you for your feedback, Michael! We are happy to hear about your positive experience with us. We appreciate your business!

Posted 2 years ago

“Very quick delivery. Still trying them out. Satisfied at the moment.”

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Posted 2 years ago

Thank you for your feedback, Barbara! We are happy to hear that your insoles arrived to you quickly. We hope they work out well for your needs, and we appreciate your business!

Posted 2 years ago

“Nice and easy”

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Posted 2 years ago

Thank you for your feedback, Robert! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“It was very easy and convenient. You had the size I need.”

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Posted 2 years ago

Thank you for your feedback, Karen! We are happy to hear about your positive shopping experience with us, and we are glad we had the size you needed. We appreciate your business!

Posted 2 years ago

“Quality product, easy to navigate website, fast free shipping, keeping informed of status.”

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Posted 2 years ago

Thank you for your feedback, Jeffrey! We are happy to hear about your positive experience from ordering all the way through delivery. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Shopping was great...but the web site is a mess. Got the items I wanted, but then going to my cart to check out took me to several unwanted sites.”

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Posted 2 years ago

Thank you for your feedback, Steve! We are sorry to hear that unwanted websites popped up when you went to checkout your order. TheInsoleStore.com is not affiliated with any other websites, so it is possible your web browser populated similar websites while you were shopping on our website. We sincerely apologize for that! We will pass your feedback along to our website development team. We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“Easy checkout, fast shipping.”

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Posted 2 years ago

Thank you for your feedback, Bonnie! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“hard to know if i bought the right insert for my foot problem.”

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Posted 2 years ago

Thank you for your feedback, Ronald! Your 10 Seconds 3030 Pressure Relief Insoles w/ Metatarsal Support are covered under our Wear Test Guarantee for 60 days, so we will happily accept them back for a return or exchange if they simply will not work out for your needs. Our Customer Service Team would be more than happy to assist you with a personalized product recommendation should you require help in finding a different insole that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“I'm so happy to have found The Insole Store. I use to buy my sneaker insoles at the New Balance store but they stopped selling them. Once I found them at the Insole store I was thrilled. As a Prek Teacher, I'm on my feet all day long. The pressure insoles have made a world of difference. Thank you Insole Store for an amazing product.”

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Posted 2 years ago

Thank you for your feedback! We are so happy to hear that your 10 Seconds 3030 Pressure Relief Insoles w/ Metatarsal Support are helping to alleviate your foot pain and make teaching more enjoyable! We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Ordering was good but shipping up dates was fantastic and very timely”

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Posted 2 years ago

Thank you for your feedback, Randall! We are happy to hear that the order process was positive for you, and that you enjoyed the shipping updates you received from us regarding the status of your order while it was in transit. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Received items within a few days, using free shipping.”

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Posted 2 years ago

Thank you for your feedback, Scott! We are happy to hear that your order arrived to you quickly via our free shipping method. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“It took me a little to find what I needed, but after that it was simple.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you were able to find what you needed on our website. If you ever require assistance locating a product on our website in the future, our Customer Service Team is more than happy to assist you at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Easy to find the insoles I needed”

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Posted 2 years ago

Thank you for your feedback, Dexter! We are happy to hear that you were able to find the insoles you needed easily on our website. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“I would like to have an explanation of what makes the original insole different from the Pinnacle, or which insole would be better just for walking v/s running .”

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Posted 2 years ago

Thank you for your feedback, Vincent! The PowerStep Original Orthotic Insoles offer a semi-rigid arch support insole with 25mm of arch support and are suitable for low to neutral arches. They will provide you with a strong and stable support for your foot, and they are the bases for all the other insoles in the PowerStep line-up. The PowerStep Pinnacle Insoles are a semi-rigid arch support insole that offers 30mm of arch support and are suitable for neutral to high arches. They are a medical-grade foot support that will address a variety of foot and heel issues. We would need to ask you a few additional questions about your individual foot needs to recommend one insole over the other. Please feel free to reach out to our Customer Service Team for assistance with a personalized product recommendation as we are more than happy to assist. We appreciate your business!

Posted 2 years ago

“The right item came at the right time. What more could I ask for?”

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Posted 2 years ago

Thank you for your feedback, Linda! We are happy to hear that your order arrived as expected and right on time. We appreciate your business!

Posted 2 years ago

“Shopping online not my thing but it was easy with your system thanks”

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Posted 2 years ago

Thank you for your feedback, Janet! We are happy to hear that you found our website to be user-friendly. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews