TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Arrived as expected, sooner then expected.”

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Posted 2 years ago

Thank you for your feedback, Daniel! We are happy to hear that order arrived more quickly than expected. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Very happy with the ease of ordering and fast shipping.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive shopping experience with us! We appreciate your business.

Posted 2 years ago

“Great working with customer service.”

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Posted 2 years ago

Thank you for your feedback, Richard! We are happy to hear about your positive experience with our Customer Service Team! We appreciate your business.

Posted 2 years ago

“The site is easy to use and I found the product I wanted by searching.”

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Posted 2 years ago

Thank you for your feedback, Pollyanna! We are happy to hear that you found our website to be user friendly, and that you were able to find the product you needed easily. We appreciate your business!

Posted 2 years ago

“The item that I purchased is OK. the only problem I am having with it is the 2 toes next to my pinky I have a nerve pain issue from I believe an accident was in a couple of years ago I was hoping the extra arch support would relieve the pressure on these toes. I need an arch support that has extra yes I said extra support for these toes”

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Posted 2 years ago

Thank you for your feedback, Jim! We are sorry to hear that your 10 Seconds 3810 Ultra Arch Support Insoles are not fully meeting your needs. We are happy to accept them back for return or exchange of another product if they simply will not work out for you as they are covered under our Wear Test Guarantee for 60 days. We are also more than happy to assist you with a product recommendation if you need help finding another insole that is better suited to your needs. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com for further assistance as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“This insole is much better than the product KP.Org provides in store”

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Posted 2 years ago

Thank you for your feedback, Thomas! We are happy to hear that your insoles are a good fit for your needs. We appreciate your business!

Posted 2 years ago

“everything was smooth The product quality exceed my expectation, very comfortable product”

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Posted 2 years ago

Thank you for your feedback, George! We are happy to hear that your insoles exceeded your expectations. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Easy to use.”

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Posted 2 years ago

Thank you for your feedback, Judith! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Insoles are excellent. Do you have a Canadian distributor? The cost of 86$ was a bit much for one pair of insoles. My mistake. I should have checked that you were not from Canada before I ordered. By the time shipping, duty exchange etc. they were a bit too much.”

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Posted 2 years ago

Thank you for your feedback, Kathleen! We are happy to hear that you are enjoying your insoles! Unfortunately, we do not have a Canadian distributor. TheInsoleStore.com has one warehouse in Charlotte, NC that we fulfill our orders out of. We advise reaching out to PowerStep directly to see if they can advise as to where you can purchase their products locally. We appreciate your business!

Posted 2 years ago

“Great selection of insoles.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you enjoyed our selection of insoles. We appreciate your business!

Posted 2 years ago

“Ordering was ok, no problems. It seemed there was only one instep arch pad to choose. It did not specify the firmness. After trying them, the adhesive does not hold. It seems I need to secure them so they don't move up the insides of my shoes as I walk.”

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Posted 2 years ago

Thank you for your feedback, Warren! As stated on the product page for the PowerStep Arch Boosters, they are a cushioned arch support insert. A cushioned arch support will provide you with a soft, cushioned support with no firmness. If the adhesive is not holding as it should, we advise using double sided tape or any other adhesive to keep them in place. If they simply will not work out for your needs, we are happy to accept them back for return or exchange as they are covered under our Wear Test Guarantee for 30 days. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Very easy to navigate and figure out what size I needed”

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Posted 2 years ago

Thank you for your feedback, Karen! We are happy to hear that you found our website to be user-friendly, and that you were able to figure out the sized you needed easily. We appreciate your business!

Posted 2 years ago

“The shopping aspect was east”

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Posted 2 years ago

Thank you for your feedback, Yolanda! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Fast shipment, reliable!”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your order shipped quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Haven't received them yet, will respond later.”

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Posted 2 years ago

Thank you for your feedback, Joan! This review is asking you to rate your shopping experience with us. You will receive a separate email asking you to rate your product. Per your tracking, your order was marked as delivered on 3/20/23: https://www.ups.com/track?loc=en_US&tracknum=822241707297686276&requester=ST/trackdetails We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“fast delivery. fixes foot problems with plantar fasciatis. pricey.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your insoles are helping to alleviate your foot pain caused by plantar fasciitis. We do periodically run sales and promotions to help with the pricing of the insoles a bit, which you can be notified of by signing up for our marketing emails. We hope you continue to enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“Helpful but not perfect”

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Posted 2 years ago

Thank you for your feedback! We a happy to hear that your insoles are helping with your needs, but we are sorry they are not a perfect fit. If you would like assistance with a personalized product recommendation to see what other insoles we carry that may be a good fit for your needs, please feel free to reach out to our Customer Service Team at Help@TheInsoleStore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“I injured myself running in shoes without appropriate insoles. Now that I have put in the new green insoles, I can go on a daily run again. The price is pretty high, so I may be looking into 3D printing and gluing together my own, but for now these green 'superfeet' are necessary for me.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your SuperFeet insoles are helping to make daily running possible for you again. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“They are wonderful under your feet.”

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Posted 2 years ago

Thank you for your feedback, Margaret! We are happy to hear that your insoles are a good fit for your needs and are making your feet feel good. We appreciate your business!

Posted 2 years ago

“Website user friendly makes it easy to find product you want. Somewhat reasonably priced with today's inflation. 10% off promo codes help.”

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Posted 2 years ago

Thank you for your feedback, Deborah! We are happy to hear that you found our website to be user-friendly, and that you were able to utilize a discount code to help with the pricing a bit. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews