TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Goid info on all products”

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Posted 2 years ago

Thank you for your feedback, Lynne! We are happy to hear that you enjoyed the information on our website regarding our products and their features. We appreciate your business!

Posted 2 years ago

“They had what I needed.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that we had the product you were looking for. We appreciate your business!

Posted 2 years ago

“I appreciate the quickness of receiving my order”

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Posted 2 years ago

Thank you for your feedback, Mary! We are happy to hear that you received your order quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Still too thick to wear in dress shoes”

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Posted 2 years ago

Thank you for your feedback, Bruce! We are sorry to hear that your PowerStep Original Orthotic Insoles are too thick for your dress shoes. We are happy to accept them back for return or exchange of another product as they are covered under our Wear Test Guarantee for 30 days. If you need assistance with a product recommendation for a thinner insole that will be a better fit for your dress shoes, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“I was very pleased with your customer service. Even though the post office seems to have delivered my original pair of insoles to gosh only knows where, customer service has offered either another pair of insoles or my money back. VERY GOOD SERVICE!!!”

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Posted 2 years ago

Thank you for your feedback, Joseph! We are so happy to hear that our Customer Service Team was able to ensure that your package arrived to you successfully. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Very helpful and worked with me on my problem”

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Posted 2 years ago

Thank you for your feedback, William! We are happy to hear that your metatarsal pads are working well for your needs. We appreciate your business!

Posted 2 years ago

“The shoe is too wide for me and I would like to return it. Having difficulty finding the way to return it.”

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Posted 2 years ago

Thank you for your feedback, Patty! We are sorry to hear that your OOFOS clogs are too wide for your feet. You can initiate your return through our Returns Portal, linked here: https://theinsolestore.com/a/return-exchange-portal For further assistance initiating your return, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to help. We appreciate your business!

Posted 2 years ago

“Recently, I started to experience foot problems. Since purchasing Oofos footwear the pain has diminished. Wearing Oofos around the house has allowed my feet to heal in between work shifts.”

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Posted 2 years ago

Thank you for your feedback, Renee! We are happy to hear that your OOFOS slides are helping to alleviate your foot pain and heal your feet. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Finally located a hard-to-find shoe on your site and it was on sale! Item shipped within 24 hours of my purchase.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that we had the shoes you were looking for, and on sale! We hope you enjoy them, and we appreciate your business.

Posted 2 years ago

“The descriptions of your products are clear; ordering is easy; shipping is quick”

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Posted 2 years ago

Thank you for your feedback, Herbert! We are so happy to hear about your positive shopping experience with us! We appreciate your business.

Posted 2 years ago

“Easy website to find what you’re looking for!”

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Posted 2 years ago

Thank you for your feedback, Debra! We are happy to hear that you were able to find what you were looking for easily on our website. We appreciate your business!

Posted 2 years ago

“It was easy”

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Posted 2 years ago

Thank you for your feedback, Deborah! We are happy to hear about your positive experience with us. We appreciate your business!

Posted 2 years ago

“It’s very easy to use”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“the site was easy to navigate”

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Posted 2 years ago

Thank you for your feedback, Cathie! We are happy to hear that you found our website to be user-friendly. We appreciate your business!

Posted 2 years ago

“These insoles are just what I needed to wear over my orthotics. They are firm and stay put inside my shoes without bunching up as some brands do. I plan to order another pair!”

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Posted 2 years ago

Thank you for your feedback, Margie! We are happy to hear that your insoles are a perfect fit for your needs. We appreciate your business!

Posted 2 years ago

“Very comfortable- they help my nerve pain!”

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Posted 2 years ago

Thank you for your feedback, Suzanne! We are happy to hear that your metatarsal pads are helping to alleviate your nerve pain. We appreciate your business!

Posted 2 years ago

“Nothing wrong with the Sofsole innersole. The entire problem lies with the Innersole store. Despite the box clearly stating these were designed for high arch feet, the Innersole store decided that they should subsitute their own opinion of what the arch height is. In this case they claim low to neutral. I assure you these are for high arches, exactly like the box says. Therefore I had to return them. Not only did I pay for the return, but also a restocking fee. Which is amazing as I only bought them because of a misrepresentation on their web site.”

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Posted 2 years ago

Thank you for your feedback! We show that one of our Customer Service associates previously corresponded with you regarding this issue. As stated in our previous correspondence, Theinsolestore.com separates low/medium/high arch insoles by arch height across all the brands we carry. The Sof Sole Arch Performance Insoles are a high arch insole among what Sof Sole offers. That insole offers a 20mm arch, which is not very high, and it is fully cushioned so it completely flattens when walking. Sof Sole carries a lot of completely flat insoles with no arch support, so for their range, it is high. We will be reaching back out to you privately as we would like to resolve this issue in a way that leaves you feeling satisfied as we never wish to mislead our customers. We appreciate your business!

Posted 2 years ago

“Love the large selection. Great service! Will continue to be a regular customer.”

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Posted 2 years ago

Thank you for your feedback, Pat! We are happy to hear that you enjoyed our selection of insoles and had a positive shopping experience with us. We appreciate your continued business!

Posted 2 years ago

“Great product that came fast”

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Posted 2 years ago

Thank you for your feedback, Jeff! We are happy to hear that you are enjoying your insoles and that they arrived to you quickly. We appreciate your business!

Posted 2 years ago

“Great service prompt delivery”

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Posted 2 years ago

Thank you for your feedback, Rachel! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews