TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“It was very easy to find what insole I was looking for. I will probably order more in the future.”

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Posted 2 years ago

Thank you for your feedback! We are so happy to hear that you were able to find what you needed easily on our website. We appreciate your business!

Posted 2 years ago

“It arrived in good time. I have flat feet and need this to avoid much foot pain.”

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Posted 2 years ago

Thank you for your feedback, Rich! We are happy to hear that your order arrived to you in a timely manner. We hope you enjoy the insoles, and we appreciate your business!

Posted 2 years ago

“found exactly what I was looking for and quick shipping...thanks!”

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Posted 2 years ago

Thank you for your feedback, Marie! We are happy to hear that we had exactly what you were looking for, and that your order arrived to you quickly! We appreciate your business.

Posted 2 years ago

“Bought these for my husband whose feet are always aching. He absolutely loves them!”

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Posted 2 years ago

Thank you for your feedback, Marty! We are happy to hear that your husband's insoles are helping to alleviate the pain in his aching feet. We hope he continues to enjoy them, and we appreciate your business!

Posted 2 years ago

“Website was easy to use and product shipped quickly”

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Posted 2 years ago

Thank you for your feedback, Debra! We are happy to hear that you found our website easy to use, and that your order shipped out quickly! We appreciate your business.

Posted 2 years ago

“Perfect insole. Perfect fit. Thank you!”

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Posted 2 years ago

Thank you for your feedback, Deb! We are happy to hear that you have found the perfect insoles for your needs! We appreciate your business.

Posted 2 years ago

“Work great so far! Takes a little getting used to, but I’m very happy with my purchase.”

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Posted 2 years ago

Thank you for your feedback, Andres! We are happy to hear that your insoles are working well so far. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Convenient, easy-to-search website. Prompt, polite service.”

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Posted 2 years ago

Thank you for your feedback, Carolyn! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Waiting to receive item. Happy that the package is on it way.”

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Posted 2 years ago

Thank you for your feedback, Charles! We hope you enjoy your insoles once you receive them, and we appreciate your business!

Posted 2 years ago

“Fast shipping, easy website.”

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Posted 2 years ago

Thank you for your feedback, Jane! We are so happy to hear about your positive shopping experience. We appreciate your business!

Posted 2 years ago

“Yadda yadda yadda. Seriously though, I have patronized The Insole Store for years, because they have a huge selection and competitive pricing. I like it when I hit the 10% even better. I just bought 4 or 5 pairs of insoles and while I have always been happy, I'm still looking for that holy grail pair of insoles.”

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Posted 2 years ago

Thank you for your feedback, Phillip! We appreciate your many years of business! We know how difficult it can be to find an insole that truly meets your needs 100%. If you are interested in a personalized product recommendation to see if we have any insoles you haven't tried that will meet your needs, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“I only had to trim about an 1/8 inch off fit great in my boots and skied great.”

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Posted 2 years ago

Thank you for your feedback, Linda! We are happy to hear that the trimming process for your insoles was simple. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“The insole is just what I wanted. Need another one but they're sold out. That speaks volumes!”

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Posted 2 years ago

Thank you for your feedback, Nancy! We are happy to hear that you have found the perfect insole for your needs! We do currently have 9 pairs of the OC9 Hallux Rigidus & Limitus Contoured Insole available in your size if you wish to purchase more. Please find a direct link to them here: https://theinsolestore.com/products/hallux-rigidus-limitus-contoured-insoles?_pos=1&_psq=OC9+Hallux+Rigidus+%26+Limitus+Contoured+Insole&_ss=e&_v=1.0&variant=40275532447941 We appreciate your business!

Posted 2 years ago

“I am very happy with the orthotics that I bought. I was frustrated that the website would not let me order more than 1 pair.”

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Posted 2 years ago

Thank you for your feedback, Cathy! We are happy to hear that you are pleased with your PowerStep Pinnacle 3/4-Length Insoles! We apologize that you were only able to purchase one pair when you placed your order. We likely only had 1 pair of those insoles available in our inventory in your size at the time of your purchase. We sincerely apologize for that! We do currently have two pairs of insoles available in your size if you are interested in purchasing more. Please find a direct link here: https://theinsolestore.com/products/powerstep-slim-tech-3-4-orthotic-arch-support-insoles?variant=40275801309381 Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com if you require further assistance as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Easy to shop online”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive shopping experience. We appreciate your business!

Posted 2 years ago

“Easy website to place an order, fast delivery, reasonable price. What more could you ask for? Also, the product is very good.”

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Posted 2 years ago

Thank you for your feedback, David! We are happy to hear about your positive experience with us from ordering through delivery. We hope you enjoy your insoles, and we appreciate your business!

Posted 2 years ago

“Ease of ordering”

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Posted 2 years ago

Thank you for your feedback, Kevin! We are happy to hear that you found the order process to be easy. We appreciate your business!

Posted 2 years ago

“Products are guaranteed. You can return for credit if your unhappy. Shipping is very quick”

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Posted 2 years ago

Thank you for your feedback, Hendrix! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Fast shipping!”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that your order was delivered quickly. We hope you enjoy it, and we appreciate your business!

Posted 2 years ago

“Love these arch supports”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you are loving your arch supports. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews