TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Easy to order and arrived in three days”

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Posted 2 years ago

Thank you for your feedback, John! We are happy to hear that you found the order process to be easy, and that your insoles arrived quickly. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Always a good experience purchasing here. Easy, fast shipping and always in stock. Thank you.”

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Posted 2 years ago

Thank you for your feedback! We are so happy to hear about your positive shopping experiences. We appreciate your business!

Posted 2 years ago

“This product was delivered on time and the correct size. They feel wonderful on my feet with the added metatarsal pad. Next time I will order the same. Helps my aching foot pad!”

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Posted 2 years ago

Thank you for your feedback, Patricia! We are happy to hear that your insoles are helping to alleviate your metatarsal and ball of foot pain. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“The site was easy to use. There was good information about each of the products.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear that you found our website easy to navigate, and that you enjoyed the information provided on our website about each of our products. We appreciate your business!

Posted 2 years ago

“They kept me informed all throughout the process”

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Posted 2 years ago

Thank you for your feedback, John! We are happy to hear that you were pleased with our correspondence alerting you of the progress of your order. We appreciate your business!

Posted 2 years ago

“Went smoothly.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Great product and service.”

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Posted 2 years ago

Thank you for your feedback! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“nice selection”

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Posted 2 years ago

Thank you for your feedback, Scott! We are happy to hear that you are pleased with our selection of products. We appreciate your business!

Posted 2 years ago

“It was fast and easy to use the site”

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Posted 2 years ago

Thank you for your feedback, Larry! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“Fast shipping, easy to fit properly to my shoes, works just like doctor said it would”

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Posted 2 years ago

Thank you for your feedback, Bernie! We are happy to hear that your insoles shipped quickly, fit well in your shoes, and are helping to address your foot condition. We hope you continue to enjoy them, and we appreciate your business!

Posted 2 years ago

“Very easy to navigate through.”

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Posted 2 years ago

Thank you for your feedback, Maria! We are happy to hear that you found our website easy to navigate through. We appreciate your business!

Posted 2 years ago

“Easy web accessible which items to review and select”

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Posted 2 years ago

Thank you for your feedback, Weronika! We are happy to hear that you found our website easy to navigate. We appreciate your business!

Posted 2 years ago

“It was very easy to shop here for a large selection of men's sandals, I was impressed by how quickly they were shipped, The only thing that was a little disappointing was they didn't have my size so I had to go up a half of size, Peter H”

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Posted 2 years ago

Thank you for your feedback, Peter! We are happy to hear that you were able to make the next size up in your OOFOS OOahh Slides work for your needs. OOFOS are only available in whole sizes, so you will always need to round up to the next larger size in order for them to fit you correctly. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“I appreciated the quick response, both by my purchase online and by delivery by mail.”

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Posted 2 years ago

Thank you for your feedback, Jon! We are happy to hear about your positive shopping experience with us. We appreciate your business!

Posted 2 years ago

“Easy process. Thank you!”

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Posted 2 years ago

Thank you for your feedback, Deanna! We are happy to hear about your positive experience. We appreciate your business!

Posted 2 years ago

“Podiatrist had a pad with the insole of what I needed already circled so I just looked for that insole on your chart. I didn't have to look through all your products to find the best fit, it was already done for me by my podiatrist. So Knowing this, MY shopping experience was WAY easy”

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Posted 2 years ago

Thank you for your feedback, Sharon! We are happy to hear that your shopping experience with us was easy. We appreciate your business!

Posted 2 years ago

“Usually order orthotics from foot doctor. THESE FROM INSOLE ARE GREAT. will reorder in future.”

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Posted 2 years ago

Thank you for your feedback, Shirley! We are happy to hear that your insoles are comparable to what you usually order from your foot doctor. We hope you enjoy them, and we appreciate your business!

Posted 2 years ago

“Love the choice of shoes. Quality great.”

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Posted 2 years ago

Thank you for your feedback, Angie! We are happy to hear that you are pleased with our selection of footwear. We appreciate your business!

Posted 2 years ago

“Had a problem with soles going to an address I sued before and the company notified me which address they went to so problem solved. Thank You”

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Posted 2 years ago

Thank you for your feedback, John! We are sorry to hear that your order has not arrived. Per your order tracking, your order was delivered in or at the mailbox at 12:34 pm on March 3, 2023 in PROVIDENCE, RI 02904. You can find your tracking details here: https://tools.usps.com/go/TrackConfirmAction.action?tLabels=9400111206218426886496 If your order has not been delivered, we are happy to assist you in getting a replacement order shipped to you. Please feel free to reach out to our Customer Service Team at Help@theinsolestore.com and we will happily assist you. We appreciate your business!

Posted 2 years ago

“Very easy to order and the product received is very comfortable”

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Posted 2 years ago

Thank you for your feedback, Dennis! We are happy to hear that you found the order process to be simple, and that your insoles are very comfortable. We appreciate your business!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews