TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“The product that I needed was really in stock and sent out immediately. I will definitely be doing business with you again!”

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Posted 2 years ago

Thank you so much Patrick for your 5 star rating of TheInsoleStore.com. We're thrilled that the product you needed was in stock and sent out immediately. We appreciate your business and look forward to serving you again in the future.

Posted 2 years ago

“Good descriptions of Products. Prompt sniping.”

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Posted 2 years ago

Thank you, Gene, for your 4 star rating of TheInsoleStore.com! We are glad to hear that you enjoyed the descriptions provided on our products, as well as our prompt shipping. We appreciate your loyalty as a repeating customer!

Posted 2 years ago

“Haven't received my order yet, but purchased these insoles based on the sorbathane heel cushions and insoles I bought back in the early 80s when sorbathane first came out.”

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Posted 2 years ago

Thank you so much for the 5 star rating of TheInsoleStore.com! We appreciate the great feedback. We hope your insoles work out well for you once you receive them and have a chance to try them out. We appreciate your business!

Posted 2 years ago

“Insoles are just what I needed for my metatarsalgia. Allows me to continue to go on daily walks. The occasional promotions help since everything is so expensive.”

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Posted 2 years ago

Thank you for your positive feedback of TheInsoleStore.com, Diane! We are pleased to hear that your insoles are helping to alleviate the pain caused by your metatarsalgia, and are making daily walks possible. We are also happy to hear that you have been able to take advantage of our sales and promotions to help with the pricing of your insoles. We appreciate your loyalty and support of TheInsoleStore.com!

Posted 2 years ago

“Kjøpet foregikk uten komplikasjoner av noen art. Disse gummisko er de beste jeg har hatt på beina.”

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Posted 2 years ago

Tusen takk, Boerre, for din 5 stjerner anmeldelse av TheInsoleStore.com! Vi er glade for at kjøpet ditt gikk så smidig og at du er så fornøyd med de gummiskoene du har kjøpt. Vi setter stor pris på din omtale og støtte til TheInsoleStore.com!

Posted 2 years ago

“Very quick & efficient!”

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Posted 2 years ago

Thank you so much, Dinah, for your 5 star rating of TheInsoleStore.com! We are delighted to hear that your shopping experience with us was very quick and efficient! We appreciate your business.

Posted 2 years ago

“Received timely and received what I ordered!”

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Posted 2 years ago

Thank you for your 4 star rating of TheInsoleStore.com! We are so pleased that you received the item you ordered in a timely manner. We appreciate your positive feedback and are glad that you are happy with your purchase. We look forward to seeing you again soon!

Posted 2 years ago

“good no problems thanks”

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Posted 2 years ago

Thank you for your 5-star review of TheInsoleStore.com, Mike! We are so happy to hear that you had a positive, problem-free shopping experience with us. We hope you'll consider us for your foot care needs again in the future!

Posted 2 years ago

“Easy to find product.”

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Posted 2 years ago

Thank you for your positive feedback, Gary! We are so happy to hear that you were able to find the product you were looking for easily on our website. We hope to serve you again in the future!

Posted 2 years ago

“Very informative. Quick shipping.”

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Posted 2 years ago

Thank you so much, Alexis, for your 5 star rating of TheInsoleStore.com! We really appreciate it, especially given that you found our platform to be very informative and our shipping to be quick. We are so glad that you had a positive experience, and we appreciate your business!

Posted 2 years ago

“Your website does not seem to work well with Mac OS. It seems to work better with IOS.”

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Posted 2 years ago

Thank you so much for your review of TheInsoleStore.com. We are sorry to hear that you ran into trouble while trying to use our website on Mac OS. Are you able to provide us with further details as to what issues you ran into, so we can take that feedback to our Website Development Team? If you are comfortable sharing additional details with us, please feel free to reach out to us at Help@theinsolestore.com. We would love to hear your feedback so we can make strides to improve the shopping experience for our customers in the future. We appreciate your business!

Posted 2 years ago

“I don’t recall buying Power Step products through your email/company before. Consequently I cannot respond to your survey.”

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Posted 2 years ago

Thank you for your feedback! We show that you purchased 5 pairs of the PowerStep Pinnacle Plus Met Insoles with us on your most recent order. We hope you enjoy them! If you require further assistance from us, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Quick delivery and items were correct”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We are glad you enjoyed our quick delivery and that the items were correct. We appreciate your support!

Posted 2 years ago

“I have used your products in the past and was very surprised to find them online. These insoles have greatly helped my foot pain.”

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Posted 2 years ago

Thank you, Ronald, for your 5 star rating of TheInsoleStore.com. We are glad to hear that you have used our products in the past and have seen the positive effects that they can have on foot pain. We really appreciate your feedback!

Posted 2 years ago

“All went smoothly!”

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Posted 2 years ago

Thank you so much for the 5 star rating, Aleksei! We are so pleased to hear that all went smoothly for you. We thank you for being a loyal customer and look forward to your next purchase!

Posted 2 years ago

“Lousy company! Takes years to deliver! Not even the courtesy to reply emails. Never buy from them. Sidas is much better! Even in this form when I try to select "I will never buy from them again", it cannot be selected! It will automatically jumps to "wound not to Like;y to buy again"! What kind of survey!? Bunch of cheaters!”

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Posted 2 years ago

Thank for your feedback, Stephen! We do sincerely apologize that you have not yet received your order. As stated in our Shipping Policy, "Please note: Due to COVID and various other circumstances happening around the globe, some international shipments may take up to 30 days to arrive. We apologize for any inconvenience and appreciate your patience and understanding." Your order left our warehouse on 4/20/23 and last scanned on 5/5/23 as being returned to sender. As your order is being returned to our warehouse, we are happy to either refund or reship your order for you. We will be reaching out to privately in regards to this matter so we can get this resolved for you. We appreciate your business.

Posted 2 years ago

“Easy to use site”

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Posted 2 years ago

Thank you, Mark, for your 4 star rating of TheInsoleStore.com. We are happy to hear that you found our website easy to use. We appreciate your business!

Posted 2 years ago

“Great product great service”

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Posted 2 years ago

Thanks Linda for the 5-star rating! We appreciate your feedback, and we're glad you enjoyed both the product and the service. We strive to make sure our customers are always satisfied and we thank you for your support! We appreciate your business.

Posted 2 years ago

“Easy to use website. Prompt service.”

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Posted 2 years ago

Thank you Victor for your 5 star rating! We appreciate you taking the time to leave your feedback, especially noting how easy to use our website is and how prompt our service is. We're so glad you had a pleasant experience here at TheInsoleStore.com!

Posted 2 years ago

“Easy to find the insoles I was looking from among a vast selection to choose from! Very fast shipping and delivery!”

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Posted 2 years ago

Thank you so much for your 5 star rating, Deborah! We're so glad to hear that you had such an amazing experience finding exactly what you needed in our selection and that you had your insoles delivered to you so quickly! We appreciate your business and look forward to seeing you again!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews