TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I really like my new insoles. The order and delivery was good.”

Helpful Report

Posted 2 years ago

Thank you so much, Joan, for your wonderful 5 star rating of TheInsoleStore.com. We are glad to know that you are happy with your new insoles and enjoyed the order and delivery process. We truly appreciate your kind support!

Posted 2 years ago

“Fit is great and the sole is warm, does not slide around. I would like to make a suggestion. The soles should w sticky stripes that when taken off can stick to your shoes or slippers.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We're glad to hear that you found our product to fit great and keep your feet warm. We appreciate your suggestion about the soles having sticky stripes so that they can be taken off and stuck to shoes or slippers. We will take your suggestion into consideration for future product updates. As a current solution, we advise using double-sided tape, or any adhesive, to stick the insoles to the soles of your shoes. Thank you for your support!

Posted 2 years ago

“So far so good. Package hasn't arrived yet.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Stuart! We're so glad to hear you've had a great experience with us. We hope you enjoy your order once you receive it, and we appreciate your business!

Posted 2 years ago

“Web site is easy to use and I have been pleased with the products. Prices are very competitive.”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com. We are glad that you find our website easy to use and that you are pleased with the products, as well as the competitive prices! We really appreciate your feedback!

Posted 2 years ago

“Good online experience.”

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Posted 2 years ago

Thank you so much for giving our website TheInsoleStore.com a 5 star rating; we really appreciate your positive feedback. We're so glad that you had a good online experience and enjoyed our store!

Posted 2 years ago

“Items in stock, shipped quickly.”

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Posted 2 years ago

Thank you, J, for your 5 star rating of TheInsoleStore.com! We appreciate your kind words and are pleased to hear that we had what you needed, and it shipped quickly. We hope to serve you again in the future!

Posted 2 years ago

“ordered online”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We are so glad to hear you had a positive experience ordering online. Your 5-star rating is very much appreciated!

Posted 2 years ago

“Shipping was quick and easy and the price was great! Very easy shopping experience.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We really appreciate your feedback. We are delighted to hear that the shipping was quick and easy, the price was great, and that you had a very easy shopping experience. We hope to see you again soon!

Posted 2 years ago

“I ordered my orthotic online. It was easy and the price was close to last year.”

Helpful Report

Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com. We are pleased that you found ordering your orthotic online an easy process and at a price that was close to what you paid last year! We really appreciate your loyalty and hope to see you back soon.

Posted 2 years ago

“if you know what you need you will find it”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Marianne! We are delighted to hear your positive feedback. It's so true that 'if you know what you need, you will find it' at TheInsoleStore.com. Thank you again for your kind words!

Posted 2 years ago

“good! easy to order. delivery in reasonable time. product good.”

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Posted 2 years ago

Thank you so much for your 5 star rating, Catherine! We're so glad that you found our website easy to use and were happy with the product and reasonable delivery time. It's truly appreciated.

Posted 2 years ago

“Products are as described and help tremendously. The order arrived earlier than was expected - great service.”

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Posted 2 years ago

Thank you so much, Gregory, for your 5-star rating of TheInsoleStore.com. We are glad to hear that our products are as described and that you received your order earlier than expected - great service indeed! We're so glad you're a loyal customer and we hope you will continue to enjoy our products.

Posted 2 years ago

“I have used this business previously with always a good experience and my recent visit was no different - large selection and prompt order fulfillment.”

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Posted 2 years ago

Thank you, Richard, for your 5-star rating of TheInsoleStore.com. We are grateful to hear that you've enjoyed our large selection of products and prompt order fulfillment, and are especially thankful for your loyalty as a repeat customer. We value your patronage and look forward to serving you again.

Posted 2 years ago

“Great quality insoles that last in kids shoes!”

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Posted 2 years ago

Thank you so much, Amanda, for your 5 star rating of TheInsoleStore.com! We appreciate you being a loyal customer and enjoying our great quality insoles that last even in kids shoes. Your feedback means the world to us! We appreciate your business and look forward to serving you again in the future.

Posted 2 years ago

“good product, prompt service”

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Posted 2 years ago

Thank you, Steve, for giving TheInsoleStore.com a 5-star rating! We really appreciate your feedback about our good product and prompt service. We are so thankful for your loyalty and for being a repeating customer. Your support means so much to us. Thank you once again!

Posted 2 years ago

“Great shopping experience and delivery!”

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Posted 2 years ago

Thank you Felipe for your 5 star rating of TheInsoleStore.com, I'm glad we could provide you with a great shopping experience and delivery! We appreciate your business and hope to serve you again in the future.

Posted 2 years ago

“Only because i already knew what I wanted. For a new customer, it is a bit confusing.”

TheInsoleStore 5 star review on 2nd May 2023

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Posted 2 years ago

Thank you so much for the 5-star rating, Steven! We are so glad that you had a great experience with us, even if you already knew what you wanted. It is great to know that you are a repeating customer, and we look forward to helping you with any future purchases!

Posted 2 years ago

“Good I think I found what I was looking for, I will find out upon receiving it”

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Posted 2 years ago

Thank you so much for your positive review of TheInsoleStore.com, Paul! We hope your products are a good fit for your needs once you receive them and get a chance to try them out. Should you ever have any questions or need help with anything else, please don’t hesitate to reach out to us at Help@theinsolestore.com as we are more than happy to help with anything. We appreciate your business!

Posted 2 years ago

“Easy shopping and checkout! And love the insoles and always buy them here!”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com, Elaine! We're so glad to hear you had a great shopping and checkout experience, and that you love our insoles! We really appreciate your support, and look forward to your continued patronage.

Posted 2 years ago

“Ordered a set and wore them for about a week and ordered another set so I have a set in my work boots and will have another set for my tennis shoes.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Ronny! We are glad to hear that you liked your insoles so much that you ordered a set for both your tennis shoes and your work boots. We really appreciate your support!

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews