TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“Great shopping experience.”

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Posted 2 years ago

Thank you for your positive feedback, Caroline! We are so happy to hear that you had a great shopping experience with us. We appreciate your loyalty and support of TheInsoleStore.com!

Posted 2 years ago

“These are the same metatarsal supports my podiatrist uses. I was thrilled to finally find them so I didn't have to bug him to put them in my shoes. I can even use them in my dress shoes and boy do they help. Thank you.”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so happy to hear that we had the metatarsal inserts you needed, and that they are providing you with the support you need in all of your shoes. We hope to serve you again in the future!

Posted 2 years ago

“Easy website to navigate.”

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Posted 2 years ago

Thank you so much for the 5 star rating, Ron. We really appreciate your feedback, especially about how easy it is to navigate our website. We are pleased to have you as a customer!

Posted 2 years ago

“This is the only place I can find my favorite metatarsal support insoles. Shipping was fast and products were as expected.”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We appreciate your support and are pleased to hear that you were able to find the metatarsal support insoles you love, that the shipping was fast and that the products were as expected. We look forward to having you as a customer again in the future!

Posted 2 years ago

“Fast and Efficient, thanks”

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Posted 2 years ago

Thank you so much for your 5 star rating of TheInsoleStore.com! We greatly appreciate your glowing review and your kind words about our fast and efficient service. We are so pleased that you are satisfied with your purchase!

Posted 2 years ago

“great shopping experience”

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Posted 2 years ago

Thank you so much Jose for giving us a 5 star rating! We are thrilled to know that you had a great shopping experience with us at TheInsoleStore.com. We truly appreciate your feedback.

Posted 2 years ago

“Customer Service is and always will be one of the main factors when purchasing products. The other factor of course is quality. Your company provided a 5 star rating with both factors. Thank you!”

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Posted 2 years ago

Thank you for giving TheInsoleStore.com a 5 star rating. Customer service and quality are important to us, and we're glad you found both to be of top quality. We appreciate your kind words and your high rating.

Posted 2 years ago

“I usually buy my inserts at the store, but they have had trouble getting my size. I went online, found your website, saw you had my size and ordered them. I think I had them within 3 or 4 days. Perfect.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com, David! We appreciate that you chose to try us out after having difficulties finding your size in-store. We're delighted to know that you received your order within 3-4 days and hope you continue to be our returning customer!

Posted 2 years ago

“Solved a problem I had with my big toe. Now it doesn't bend while walking. Before, each step was agonizing because of a problem with a botched surgery.”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are so happy to hear that your insoles are helping to stabilize your big toe and prevent it from bending while walking. We thank you for trusting us with your foot care needs and hope to serve you again in the future!

Posted 2 years ago

“great service”

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Posted 2 years ago

Thank you so much, David, for your 5 star rating of TheInsoleStore.com! We really appreciate your loyalty and feedback. We are so glad to hear that you had great service!

Posted 2 years ago

“I love the insoles for my Ugg's which I wear daily - having a place to purchase insoles increase the life of my boots and slippers. They are perfect insoles.”

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Posted 2 years ago

Thank you so much, Michele, for the 5 star rating of TheInsoleStore.com! It's great to hear that you love the insoles for your Ugg's and that they increase the life of your boots and slippers. Your loyalty as a customer is deeply appreciated!

Posted 2 years ago

“East site to use. Was sent the link by my Bowen therapist”

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Posted 2 years ago

Thank you for your positive feedback, Rosalind! We are so happy to hear that you found our website to be user-friendly. We are also pleased to hear that your therapist recommended us to you, and we thank you for trusting us with your foot care needs. We hope to serve you again in the future!

Posted 2 years ago

“Easy online shopping.”

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Posted 2 years ago

Thank you for your 5 star rating of TheInsoleStore.com! We are thrilled you enjoyed your online shopping experience with us. Thank you for choosing us for your online shopping needs.

Posted 2 years ago

“Products are very good and comfortable. Also ordering and receiving the product is exceptional.”

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Posted 2 years ago

Thank you for your positive feedback, Anthony! We are so happy to hear that your products are comfortable, and that you found the order and delivery process to be exceptional. We pride ourselves in providing exceptional customer service, so we are pleased to hear we hit the mark with you. We appreciate your loyalty and support!

Posted 2 years ago

“Wonderful insoles with plenty of cushion and excellent support.”

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Posted 2 years ago

Thank you for your 5-star rating, Janice! We are so happy to hear that your insoles are providing you with plenty of cushion and excellent support. We hope they continue to serve you well!

Posted 2 years ago

“Quick and effective, no distractions.”

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Posted 2 years ago

Thank you for your kind words, Mark! We are so pleased to hear that your shopping experience with us was quick and effective. We hope to serve you again in the future.

Posted 2 years ago

“Pain relief at last with each step using the insole.”

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Posted 2 years ago

Thank you for your positive feedback! We are so happy to hear that your insoles are providing you pain relief with each step! We hope they continue to provide your feet with the relief you are looking for. Thank you for trusting us with your foot care needs!

Posted 2 years ago

“So far not impressed with the shipping. No notification of when shipped, when it will arrive. When I inquired with customer service via e-mail, no response. Don't waste your time.”

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Posted 2 years ago

Thank you so much, George, for your 5 star rating of TheInsoleStore.com. It's great to hear that your experience with us was refereshing! We appreciate your support and kind words.

Posted 2 years ago

“Quick & Easy.”

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Posted 2 years ago

Thank you, Tatiana, for your five-star rating of TheInsoleStore.com! We appreciate your feedback and we're so glad to hear that you had a quick and easy shopping experience with us.

Posted 2 years ago

“Good site. Keep it up.”

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Posted 2 years ago

Thank you so much for your 5-star review of TheInsoleStore.com! We are so happy to hear that you are enjoying our website! We appreciate your kind words and support.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews