TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,454 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,454 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“These insoles are working surprisingly well for my husband’s plantar fasciitis. I’ve also bought a pair for my coworker with the same issue. TheInsoleStore shipped immediately after my order and we received them quickly.”

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Posted 3 years ago

We appreciate your feedback, Vicki! Thank you for your business!

Posted 3 years ago

“The items which I needed were in stock and came to me in timely fashion. I am satisfied with the quality of the merchandise.”

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Posted 3 years ago

We appreciate your feedback, Bradley! Thank you for your business!

Posted 3 years ago

“My daughter was having foot pain everyday to be exact severs symptoms. I thought I was alone, But Thanks! to this awesome company I’m not and she’s been pain free and they fit her so well no more pain. Quick shipping and handling. Great overall experience! 😊”

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Posted 3 years ago

We appreciate your feedback, Jeanna! We are so glad to hear it! Thank you for your business!

Posted 3 years ago

“this is the best thing that my feet went in love with OOFOS OOahh Slides”

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Posted 3 years ago

Thank you for your feedback, Kelvin! We appreciate your business!

Posted 3 years ago

“Love the insoles and the prompt delivery.”

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Posted 3 years ago

We appreciate your feedback, Ann! Thank you for your business!

Posted 3 years ago

“I chose a 3/4 insole with a 30day money back guarantee.I am still evaluating theme.It’s only been 7 days so far.”

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Posted 3 years ago

We appreciate your feedback, Jeff. We do hope that they work out for you. Thank you for your business!

Posted 3 years ago

“I love my Insole for my big-toe pain. The Insole stabilizes the joint and allows for better healing. Thank you for creating this Insole and offering a remedy to "turf toe" joint pain.”

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Posted 3 years ago

Thank you so much for your feedback, Marlene! We are so glad to hear it. We appreciate your business!

Posted 3 years ago

“The delivery was quick and the insoles were just what I wanted.”

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Posted 3 years ago

We appreciate your feedback, Donna! Thank you for your business!

Posted 3 years ago

“I love my inserts for Morton’s Neuroma. These inserts are much better than the white pads. They last a lot longer. I had them within a few days or ordering more. Great service. Thank you”

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Posted 3 years ago

Thank you for your feedback, Sherri! We appreciate you rbusiness!

Posted 3 years ago

“I like probably other people did not realize that your company had a restocking fee for returns. I received my refund today and sure enough it was about $10.00 less than I had paid originally. When I asked about it. Very rudely I was told it is posted in the return policy. I will not patronize this company ever again!”

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Posted 3 years ago

Thank you for your feedback, Maureen. We do make our return policy clear on our website and when we provided return instructions. We do see that the team mailed a return label to you to accommodate your needs. We do not see any interactions from yesterday, but will gladly go through our call logs to see how it was handled, and we will happily discuss with any representatives that were possibly rude about it. If you need any further assistance, just let us know.

Posted 3 years ago

“My husband loves them and they are very comfortable!”

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Posted 3 years ago

We appreciate your feedback, Carole! Thank you for your business!

Posted 3 years ago

“The service was great and I’m very happy with my new insoles. I will be looking for more that might be worn with sandals in the summer.”

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Posted 3 years ago

Thank you for your feedback, Katharine! We appreciate your business!

Posted 3 years ago

“walking on a cloud”

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Posted 3 years ago

Thank you for your feedback, Phillip! We appreciate your business!

Posted 3 years ago

“Everything was 100% satisfactory. I even ordered the wrong size but the exchange was easy. I will definitely do business with this company in the future and will recommend it to friends & family.”

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Posted 3 years ago

Thank you so much for your feedback, Kaye! We appreciate your business!

Posted 3 years ago

“I changed my order and customer service was very helpful in making this change before it shipped. I am very happy with the Powerstep flip flops because I got them at the foot doctor last year and they prevented plantar fasciitis from coming back. I used them all spring, summer and fall to do yard work and I wanted another pair but they were on backorder at the foot doctor so I found them on your site and they were a better price and free shipping too! Thank you for providing these wonderful sandals that were comfortable to wear too!”

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Posted 3 years ago

We appreciate your feedback, Bobbie! We're so glad we were able to help. Thank you for your business!

Posted 3 years ago

“TheInsoleStore.com is the only place I know where you can buy overpriced insoles at a discounted price. Thanks”

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Posted 3 years ago

We appreciate your feedback, Eric! Thank you for your business!

Posted 3 years ago

“VERY comfortable. Sturdy and well-made. Would highly recommend. Beats my $575.00 custom-made pieces of foam rubber garbage hands down.”

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Posted 3 years ago

Thank you for your feedback, Jane! We appreciate your business!

Posted 3 years ago

“I called your toll free number, described my foot pain and your rep helped me select a different insole--and I LOVE it!”

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Posted 3 years ago

We appreciate your feedback, Bonny! We're so glad that we were able to help. Thank you for your business!

Posted 3 years ago

“Great orthotics! This store has literally saved me. I thought I would never be able to walk long distances or go hiking ever again, but the different types of orthotics at this place helped me find the right ones for each activity. Simply the best array of effective footwear anywhere.”

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Posted 3 years ago

We appreciate your feedback, Barbara! We're so happy to hear it. Thank you for your business!

Posted 3 years ago

“Fast delivery, easy to install and really comfortable.”

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Posted 3 years ago

Thank you for your feedback, Sandra! We appreciate your business!

Posted 3 years ago

TheInsoleStore is rated 4.6 based on 6,454 reviews