TheInsoleStore Reviews

Name: TheInsoleStore
Address: 8511 Davis Lake Parkway, Suite C6 #117, Charlotte, North Carolina
Rating: 4.63

4.6 Rating 6,453 Reviews

90 %

of reviewers recommend TheInsoleStore

4.6

Based on 6,453 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 90%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

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TheInsoleStore 5 star review on 13th December 2025

Anonymous

Anonymous // 01/01/2019

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English

“I buy the Spenco insoles because my podiatrist recommended them. These are the second order I’ve purchased from the insole store and I’m very happy with their quality.”

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Posted 2 years ago

Thank you so much for the 5-star rating of TheInsoleStore.com, Michael! We are delighted to hear you have been able to find the best insoles for your needs, thanks to the recommendation from your podiatrist. We truly appreciate your loyalty and are grateful for your continued support. Thanks again!

Posted 2 years ago

“Pretty quick and easy. I wanted to get another couple of insoles for different shoes. Easy to find and easy to order.”

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Posted 2 years ago

Thank you so much, Kevin, for your 5-star rating of TheInsoleStore.com! We're glad you had a positive experience - it's great to hear that it was both quick and easy for you to find and order a couple of insoles for your different shoes. We appreciate your feedback!

Posted 2 years ago

“Website was easy to use. The descriptions were clear & easy to understand. There were multiple payment options which was also appealing. Found what I needed quickly & they shipped out really fast. I haven’t received them yet, but it’s only been a few days.”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We're so glad we could meet your needs and that the website was easy to use. We appreciate that you found what you needed quickly, and also that our payment options were appealing to you. We strive to provide fast shipping so we are delighted to hear that was true in your case. Thank you again for your wonderful review!

Posted 2 years ago

“My recent shooping experience went well. Thank you.”

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Posted 2 years ago

Thank you so much for your 4-star rating of TheInsoleStore.com! We appreciate your loyal support and are glad to hear that your recent shopping experience went well. Thank you for being a valued customer!

Posted 2 years ago

“the exact item I needed delivered in a timely manner”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We are glad to hear that you were able to find the exact item you needed delivered in a timely manner. Your feedback is greatly appreciated.

Posted 2 years ago

“simple and easy purchasing experience I love this store, I come back every year and I am never disappointed!”

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Posted 2 years ago

Thank you so much for taking the time to give us a 5-star rating and for your kind words about TheInsoleStore.com! We are thrilled that you had such a positive experience with us and that you have been returning year after year; we are so glad to have you as a loyal customer!

Posted 2 years ago

“The shopping experience was very easy, it was real easy going through the process and appreciated that”

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Posted 2 years ago

Thank you so much for your 5-star rating of TheInsoleStore.com! We appreciate your feedback that the shopping experience was easy and you enjoyed going through the process. We're so glad you had a pleasant experience!

Posted 2 years ago

“Great product, price, and customer service! Couldn't be happier! Thank you!”

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Posted 2 years ago

Thank you for your 5-star rating of TheInsoleStore.com! We greatly appreciate your kind words about our great product, price, and customer service. We're thrilled to hear that you're so happy with your purchase. Thank you for your support!

Posted 2 years ago

“It was very good”

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Posted 2 years ago

Thanks for the 4-star rating, Terry! We're glad to hear that you had a good experience with TheInsoleStore.com. It's truly appreciated!

Posted 2 years ago

“Easy and well displayed pictures and descriptions”

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Posted 2 years ago

Thank you so much Bonnie for your 5-star rating of TheInsoleStore.com! We really appreciate your kind words about our easy and well displayed pictures and descriptions. We are truly thankful for loyal customers like you!

Posted 2 years ago

“It was very easy”

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Posted 2 years ago

Thank you so much, James, for your 5-star rating of TheInsoleStore.com. We are pleased that it was very easy to make your purchase and appreciate your loyalty. We thank you for your support and patronage!

Posted 2 years ago

“It said Black Friday sale and discount taken out a checkout but it didn't”

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Posted 2 years ago

Thank you for your feedback, George! We responded to your email regarding this issue letting you know that Birkenstock insoles are not included in our Black Friday Sale, which is why you did not receive a discount on your order. We apologize for any confusion caused on our end! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com. We appreciate your business!

Posted 2 years ago

“Best arch supports I’ve used. I’ve ordered 2 more sets so I don’t have to keep switching them out.”

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Posted 2 years ago

Thank you so much for the 5-star rating! We're so glad you love our arch supports and have ordered 2 more sets--that's awesome! We appreciate your support and loyalty!

Posted 2 years ago

“After 4 years of ordering and being absolutely satisfied with my purchases, this is the first time I have ever been disappointed with my purchase.”

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Posted 2 years ago

Thank you for your feedback, Sara! We are so sorry to hear that you are disappointed with your purchase. We will be reaching out to you privately to gather further details to see how we can make this right for you. We appreciate your years of business and support of TheInsoleStore.com!

Posted 2 years ago

“Paid for the Birkenstock insoles - said they be here by Friday 17th - have not received anything further and it’s now Saturday 18th. No order shipping notice, no nothing.”

Helpful Report

Posted 2 years ago

Thank you for your feedback, Kelly! Order and shipping confirmation emails were sent to the provided email address on your order. If your confirmation emails did not show up in your inbox, we urge you to check both your spam/junk and promotions email folders. Your order left our warehouse on 11/13/23 and has an expected delivery date of today. You selected our Standard Shipping method at checkout, which has an estimated delivery timeframe of 3-5 days. Sometimes, packages may be delayed in transit due to a number of factors outside of our control. Please note that we are not responsible for any carrier delays in transit or delivery times, or for any incorrect carrier delivery estimates. Expected delivery dates are estimates and are not guaranteed. We hope you enjoy your order once you receive it! If you require further assistance, please feel free to reach out to our Customer Service Team at Help@theinsolestore.com as we are more than happy to assist with anything. We appreciate your business!

Posted 2 years ago

“I bought the UGG sheepskin insoles to replace the worn out insoles. They are very nice and thick and fit in my UGG slippers. The only reason I am giving them 4 stars is that my heels our slipping out of them when I walk. Just happy to have warm feet again!”

Helpful Report

Posted 2 years ago

Thank you for your 4-star rating of TheInsoleStore.com! We are so glad to hear that you were able to find the perfect replacement insoles for your UGG slippers. We'll take your feedback into consideration to ensure that all our customers enjoy a comfortable and snug fit. Thank you for your review - we truly appreciate it.

Posted 2 years ago

“I have used The InsoreStore for 7 years since my Podiatrist recommended them.”

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Posted 2 years ago

Thank you, Keith, for your 5-star rating of TheInsoleStore.com! It means a lot to us. I'm glad to hear that you have been using the store for 7 years since your Podiatrist recommended them - that is a testament to the great service we provide!

Posted 2 years ago

“I have small feet and have difficulty finding small size insoles. I've purchased insoles from The Insole Store a couple of times now. I've been happy both times with the product, price and delivery. I will continue to use The Insole Store and can recommend them to others.”

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Posted 2 years ago

Thank you so much for your five-star rating, Robin! We are very happy to hear that you have had a pleasant experience buying from us. We are so thankful for your loyalty and that we were able to provide you with the right size insoles for your small feet. Thank you for your continued support and we look forward to seeing you again soon.

Posted 2 years ago

“When I got there it was great, but your classic full insoles were listed for about $10 more than all the competition's in my google search results. Similar picture, big price gap. Actual price on your site was less than on ad.”

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Posted 2 years ago

Thank you for your feedback, Elizabeth! Our Sorbothane Classic Full Sole Insoles range in price from $28.79 to $39.59 depending on the size, as Sorbothane's extended sized insoles retail for higher than their standard sized insoles. Search engines will display the largest price the insoles are retailed at on our website, which is why the larger price was displayed in your internet search. We sincerely apologize for any confusion caused on our end! We hope you enjoy your order, and we appreciate your business!

Posted 2 years ago

“I was very happy with the lady that handled the purchase of my shoe inserts.”

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Posted 2 years ago

Thank you so much for the 5-star rating, Steven! We're proud to have provided an excellent customer service experience for you, especially with the customer service associate that handled the purchase of your shoe inserts. We appreciate your recommendation and your kind words.

Posted 2 years ago

TheInsoleStore is rated 4.6 based on 6,453 reviews