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Winkl Reviews

4.7 Rating 646 Reviews

94 %

of reviewers recommend Winkl

Company Reviews

Product Reviews

4.7

Based on 646 reviews


Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Winkl:

We believe every New Zealander deserves a great night's sleep at an affordable price. To make this possible, we're using technology, your feedback and old fashioned common sense to eliminate industry complexity.

No more high prices, long lead times, expensive deliveries, pushy sales people or hours in the store trying to decide on the best bed.

Just quality sleep, ordered online, at a great price.

Visit Website

Phone:

0210552329

Email:

Simon@winkl.co.nz

Location:

100 Park Road, Grafton ,
Auckland
1023

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Winkl 5 star review on 20th October 2023

Winkl 5 star review on 14th August 2022

Winkl 5 star review on 25th July 2022

Winkl 5 star review on 21st July 2022

Winkl 5 star review on 9th October 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a Cotton TENCEL duvet cover set and a cotton TENCEL sheet set and the quality is all-around incredible. I had some problems with the order and the Winkl team resolved everything in a matter of 2 days. Great customer service! I would definitely recommend it!”

Posted 6 months ago

“We are very excited to partner up with Winkl, they offer an outstanding product & we recognise the need for customers to come into our store to try before they buy. We have found the guys from Winkl great to deal with & look forward to a long partnership.”

Winkl 5 star review on 20th October 2023

Posted 6 months ago

“This is a most amazing pillow I have owed”

Posted 6 months ago

“Absolutely perfect. So comfortable and warm. Highly recommended to all. Customer service not so good. I was not informed that rural delivery would involve an almost 2 week wait. The 'Help' team did not seem to be bothered at all. I had to do all the tracking to find out exactly where the mattress was. If you live rurally, do not expect a speedy delivery.”

Posted 6 months ago

“Great service, the bed and mattress arrived promptly.”

Posted 6 months ago

“Loving our mattress-definitely very soft initially but it’s now a much preferred medium-firm. Arrived packed up really well and quickly ‘inflates’. Very happy with it so far”

Posted 6 months ago

“From the first night I loved this mattress. So supportive but no pressure points. I sleep so well now.”

Posted 7 months ago

“Best pillow I have ever owned. Love love love it! Comfy every night, no more tossing and turning trying to get my pillow right. Would definitely recommend if you have sleep issues, it’s worth every cent.”

Posted 7 months ago

“Very good pillow. Makes me sleep better”

Posted 7 months ago

“v gud imho”

Posted 7 months ago

“Love the winkl mattress. Service was awesome arrived so quickly My husband is a larger man and there is no movement when either of us move in the bed. Great nights sleeping now. Thank you”

Posted 7 months ago

“My friend put me on to Winkl after listening to me complain about my poor sleep due to hip and back pain thru the night! I never want to sleep away from home ever again lol!! No hip and back pain in weeks, the feeling of waking up rested and pain free amazing! Yes I’ve added some functional movement exercise as well to help (I suffer rheumatoid arthritis) but now the only time I struggle is when I travel for work! Best investment ever!!”

Posted 7 months ago

“Lovely to sleep on,service was amazing ,Back not sore anymore”

Posted 7 months ago

“Great to deal with. Product always arrives very quickly.”

Posted 7 months ago

“Excellent customer service. Would buy from them again - in fact we did.”

Posted 7 months ago

“Service and delivery were perfect! I booked and paid for the mattress, and was able to arrange the delivery for a specific day two weeks later, when I could be home. The local delivery company called me to arrange the time, then called me 15 mins before their agreed arrival at my house. they were exactly on time as well. Took me about two weeks to settle into the mattress, and now I just love it! My bed has maintained the perfect warmth, so is cosy during cold nights, yet cool during hot nights.”

Posted 7 months ago

“Great service, fast shipping - no complaints!”

Posted 7 months ago

“Great product. Bought a different brand before, and had to give it back (very uncomfortable), but winkl is the perfect mattress!”

Posted 7 months ago

“Prior to choosing Winkl I did some research about the different companies offering similar products. I chose Winkl because of the claim that the mattresses are slightly firmer than other options but I also loved the fact that it is a NZ owned and based company. The longer trial period and warranty is a great incentive too. But the fact that the mattresses that get returned go the the Salvation Army, so are not wasted, really impressed me. The reviews I've seen of the returns process are great and I felt like it was worth trying out, risk free. Dealing with Winkl has been a great experience.”

Posted 7 months ago

“Fast, efficient service. Product was well wrapped and with the wheelie box easy to move despite being rather heavy.”

Posted 7 months ago

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Winkl is rated 4.7 based on 646 reviews