Login
Start Free Trial Are you a business?? Click Here
Are you a business?
Terms & Conditions
User Privacy Policy
Business User Privacy Policy
Data Protection
Data Request

www.south-african-hotels.com Reviews

4.6 Rating 1,233 Reviews
92 %
of reviewers recommend www.south-african-hotels.com
Company Reviews Questions Metrics
4.6
Based on 1,233 reviews
Customer Service
Communication Channels
Email, Live Chat
Read www.south-african-hotels.com Reviews
Visit Website

Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

Write Your review

Tell us how www.south-african-hotels.com made you happy
Minimum 10 characters
Would you like to add a photos or videos?
Strengthen your review by uploading photos & videos.
Drag files here or browse
(Supported files: jpg, png, mpeg, ogg, mp4 & webm)
What's your name?
Leave this blank if you'd like to publish your review anonymously.
(Optional)
What's your email?
We need your email address to verify that your review is genuine
Please note that we may share your email with the company to verify your order.
You will be contacted by email to verify your review.
By submitting your review you agree to the REVIEWS.io terms & conditions.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
www.south-african-hotels.com 5 star review on 5th May 2024
Ww. 2gud.com
www.south-african-hotels.com 4 star review on 25th February 2017
Clement Lephaga
www.south-african-hotels.com 5 star review on 7th December 2016
Anonymous
www.south-african-hotels.com 5 star review on 16th November 2016
Lee Dale
www.south-african-hotels.com 5 star review on 27th October 2016
S Sililo
www.south-african-hotels.com 1 star review on 2nd June 2016
Anand Shah
www.south-african-hotels.com 1 star review on 2nd June 2016
Anand Shah
2
Anonymous
Anonymous  // 01/01/2019
Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Peter Cooke
Verified Buyer
“Overall the process was very smooth and the different hotel comparisons was useful. However, I made a hotel booking at the weekend and did not get a confirmation and payment instructions until Monday morning, which was poor since I could have used the hotel website directly and got an instant response.”
Helpful Report
Posted 8 years ago
Dear Peter Cooke, thank you very much for taking your time to provide us with your valuable feedback. We are very sorry that you were inconvenienced due to our office being closed Saturday afternoons and Sundays. Should you require any assistance in the future, you are welcome to contact me personally on my mobile number also after hours (0827 823 142). We appreciate your kind understanding and thank you for your booking. Many thanks and kind regards, Ryan Mackie South African Tourism Company Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: res@south-african-hotels.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo
Posted 8 years ago
Jennifer Ann Stevens
Verified Buyer
“As I did my own booking on line there is nobody to review, it was pretty straight forward. The only disappointment is as a South African citizen I have to pay R400 more than a international visitor, I find this very disturbing, so much for supporting your own”
Helpful Report
Posted 8 years ago
Jm Rammotsi
Verified Buyer
“The booking service was fine, there is always a room for improvement.”
Helpful Report
Posted 8 years ago
Bryan Mitchell
Verified Buyer
“No human touch in the interaction -may as well have been dealing with a robot......but efficient never the less....”
Helpful Report
Posted 8 years ago
Muhammad Khan
Verified Buyer
“I didn't particularly like the fact that confirmation was not instant (like other hotel booking websites). You first secure a rate, and depending on availability, you can proceed with the booking. There is a risk that there is no availability in which case you will need to come up with another plan. As a result, I found that too much back and forth communication was required. Also, upon payment by bank transfer, the hotel confirmation is only provided once funds reflect in the agent's bank account. This can be problematic over weekends, public holidays etc. In my case when I had only made a reservation the day prior to checking in, it also created a bit of undue stress. Having said that, the staff at SA Hotels.com were very helpful and friendly.”
Helpful Report
Posted 9 years ago
Dear Muhammad Khan, thank you kindly for taking your time to provide us with your personal review about the service you received from our company. We are delighted to inform you that live availability will be available soon to our clients which will allow for immediate confirmations for reservations. This will make the booking process a lot quicker and easier, especially for last minute bookings. It would be our pleasure to be of your assistance again in the future. Wishing you a wonderful Easter Weekend! Kind regards, Ryan Mackie and team Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: res@south-african-hotels.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo
Posted 9 years ago
Nombulelo Liphapang
Verified Buyer
“while I admit that my travelling arrangements were made fairly late, I however followed up my emails with a phone call just to ensure that all was running smoothly. I had booked the Royal Hotel in Pilgrim's Rest in Mpumalanga. after making my payment I contacted you to confirm receipt as I had not received my confirmation. I eventually received the confirmation after making a few phone calls. upon arrival at my destination after midnight, there was no reservation made for me at The Royal Hotel. your offices were closed and I called a cellphone number on your contacts list for emergency, the man who was obviously asleep was rude to both myself and the staff at the hotel who was trying to assist me. I was disappointed by his response. he then promised to sort it out and call us back. until today 08/02/2015 I still await the call. this was on 05/01/2015. Sincerely Nombulelo 0835792974”
Helpful Report
Posted 9 years ago
Dear Ms Liphapang, Thank you very much for you review and your feedback is greatly appreciated. As per my call with you today I am very sorry that you had the problem on check in and I am glad to hear matter was resolved and that you were able to check in. I will speak to person on duty and inform them that they need to more understanding. Please let me know if I can help in any way. Kind Regards Ryan
Posted 9 years ago
Mariella Rivadeneyra
Verified Buyer
“The hotel is ok for a 4 star. The rooms close to the entrance are very noisy though. The pool area is nice and relaxing with lovely trees and a green area.”
Helpful Report
Posted 9 years ago
Yvonne Dolamo
Verified Buyer
“Did not get treatment I expected.”
Helpful Report
Posted 9 years ago
Dear Yvonne Dolamo Thank you very much for taking your time to provide us with your valuable feedback. We are very sorry to hear that the hotel failed to meet your expectations during your stay and sincerely apologize that you had an unpleasant experience. Are you able to provide more details about your stay; in order to take further action with the hotel? I look forward to your reply. Kind regards Melissa de Jager
Posted 9 years ago
Russell Noach
Verified Buyer
“We made a booking to stay at garden court east london . The accomodation was not what we saw on the internet and the rooms were not sea facing. We are very disappointed and will not be using this service again.”
Helpful Report
Posted 9 years ago
Dear Mr Noach As I mentioned to you on the phone I am sorry that hotel has not lived up to your expectations. I have spoken to the duty manager and they will try to move you to a sea facing room tomorrow. If you are still not happy we are happy to find you an alternative hotel for you. Many Thanks Ryan Mackie
Posted 9 years ago
Susan
Unverified Reviewer
“I have been dealing with a lady by the name Linet. She was most helpful. I believe she is no longer with the company and that is a pity. Service from other staff was not bad.”
Helpful Report
Posted 9 years ago
Helen Carew
Verified Buyer
“I think there. Might be a mistake in the room. I appear to have not got the rooms I requested. 2 king rooms with balconys as we are smokers. I have been assigned smaller rooms not at all happy. Please respond. Kind Regards Helen Carew”
Helpful Report
Posted 9 years ago
Dear Ms Carew, Your booking is for the 20th July today is 7th July. I do not want want to give to much information about your booking in public forum however we have booked you 2 Luxury room if you have any special requests please let me know, you are welcome to contact me either by email or by phone. I will be happy to help you. Kind Regards Ryan Mackie
Posted 9 years ago
Dear Ms Carew I have just recieved confirmation from hotel that they have allocated you the rooms you reqested. Kind Regards Ryan Mackie
Posted 9 years ago
Rina Preston
Verified Buyer
“Booking via the internet was quick and easy. After sending through my payment details, I received an e-mail the following day saying that my reservation was cancelled due to non-payment. I phoned and the lady was very helpful and quickly sorted that out. However, when we got to the hotel, they didn't know anything about my booking. Luckily I took along the e-mail copies of my booking and confirmation. The receptionist had to sort that out and made a copy of my e-mail confirmation. In the end we enjoyed our stay at the hotel but in future I will rather do the booking myself.”
Helpful Report
Posted 9 years ago
Lindiwe Simelane
Verified Buyer
“The hotel offers a fair service but parking is a nightmare. The place could use some re-furbishment in the rooms to make these alot more mordern and attractive. TV can change to LED/HD for clearer picture and a better bigger Screen would be appreciated. Bathrooms too old and need renovations now. Saw cobwebs!! Otherwise for a night or two can do but certainly not long stay. Friendly staff at reception and housekeeping staff makes up for the above.”
Helpful Report
Posted 9 years ago
Michael Glover
Verified Buyer
“I was surprised that on previous bookings direct with the hotel I had not needed to pay anything but only to give credit card details, and to pay on arrival at hotel. This option was not given by the agent. There was not a further request for the balance of the full payment when this became due, until I emailed the hotel to ask what the situation was. In future bookings I shall attempt to deal directly with the hotel as there seemed much disadvantage in my inadvertently booking with SA Hotels.”
Helpful Report
Posted 10 years ago
Dear Michael Glover, thank you very much for your reservation and for providing us with your feedback about our booking service. As we offer discounted rates for the hotels, the hotels do require the full prepayment from us for our clients bookings. At the time the booking is made, a 15% deposit is payable to guarantee the booking. 2 - 3 weeks prior to the check in date, the outstanding balance is required. At this time, we contact our clients per e-mail. We understand that there might be an inconvenience in prepaying, however this does come with the service of us also being able to cancel the booking for you without charge and making amendments to your existing bookings. It would be our great pleasure to be of your assistance again in the future. You are welcome to contact me personally for your next booking request, I would like to accommodate your personal requirements (ryan@golfing-safaris.com) Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo
Posted 10 years ago
George Inyangette
Verified Buyer
“The service was okay while that of the contact person I related with Anel, was exceptional- very prompt responses by mail on enquiries and concerns raised. However, delay in sorting out payment with hotels despite evidence of transfer well ahead of our trip caused anxiety each time we were checking into a hotel. I suggest a system that would take care of such lapses so client would be encouraged to reach you again whenever the need arises.”
Helpful Report
Posted 10 years ago
Gloria Tshweneagea
Verified Buyer
“We were unable to access the internet even though we requested more than once. Either than that the service was excellent.”
Helpful Report
Posted 10 years ago
Timon Reyneke
Verified Buyer
“Hotel is nice and pleasant,only problem is the breakfast set up.we had to wait 45 minutes to get a table and when we dished food,someone took our table,so had to wait while food got cold for them to clear another table.check-in also took long as the people take their time with lazy attitude.”
Helpful Report
Posted 10 years ago
Peter Smith-Rainsford
Verified Buyer
“I find your new on-line booking system very confusing. After having used your hotels a number of times in the past. Before when I used to book all my information was already in your system and I emerly selected a room and made the booking and paid when I arrived. I had requested details of credit card payments with Road Lodge P E Airport but received no response to my requests and had to get someone to go there to pay my deposit.”
Helpful Report
Posted 10 years ago
Alastair Andrews
Verified Buyer
“I felt a little frustrated that I had to wait till the following day to know whether I had a room or not, otherwise everything was good.”
Helpful Report
Posted 10 years ago
Dear Alastair Andrews, we would like to thank you for providing us with your personal feedback about our company. Based on the time difference between Australia and South Africa as well as the operating hours of the hotel's reservation department and that of our company, we are sorry if we could not confirm availability of your requested room straight away. Should you require immediate assistance when processing your booking request, you are welcome to make use of our mobile number +27 (0)827 823 142 which is always available for use. It would be our greatest pleasure to assist you again in the future. We wish you a pleasant flight and a great stay in South Africa! Many thanks and kind regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo
Posted 10 years ago
Melanie Mcintyre
Verified Buyer
“Our stay was at Selborne hotel and golf estate. It is a beautiful hotel and setting but training of staff was inconsistent. Food was good but kids entertainment area was not maintained. We enjoyed our stay but didn't think it value for money.”
Helpful Report
Posted 10 years ago
www.south-african-hotels.com is rated 4.6 based on 1,233 reviews
Our Company
Business Solutions Impressum Terms & Conditions User Privacy Policy Business User Privacy Policy Data Protection Data Request