www.south-african-hotels.com Reviews

Name: www.south-african-hotels.com
Rating: 4.62

4.6 Rating 1,233 Reviews

92 %

of reviewers recommend www.south-african-hotels.com

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4.6

Based on 1,233 reviews

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Phone:

0027217949050

Email:

res@south-african-hotels.com

Location:

4 Rhodes Drive Constantia 7806 Cape Town South Africa

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www.south-african-hotels.com 5 star review on 5th May 2024

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent from beginning to end.”

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Posted 10 years ago

“Efficient and quick.”

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Posted 10 years ago

“Very competitive price and great service, will definatly use again!”

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Posted 10 years ago

“First I had made reservations for Kapama and we had trouble with the credit card. I contacted the bank and spoke to Lizelle and she got the problem solved. Later, I had to book 3 additional rooms at Kapama and 4 rooms at Spier hotel and there was trouble with all credit cards, but Lizelle was really helpful, she talked to the accounting area and instructed them on how to proceed to get it solved. We had to speak several times and she was always corteous and supportive. Overall, it would be great to understand why there were problems with the credit cards from Brazil to improve the whole process in the future but we got everything solved because Lizelle was so helpful! Regards, Erica Oliveira”

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Posted 10 years ago

Dear Erica and Flavio Oliveira, thank you very much for taking your time to leave a review about our services, it is much appreciated. We are terribly sorry that we experienced difficulties charging the provided credit card. Usually it is only a security block imposed by the banks for the protection of the customer. In this case, once the client has authorized a particular charge with their relevant bank, we can then charge or ask for an authorization code from the credit card institution. We appreciate your kind understanding in this matter. We are certain you will spend a fantastic safari holiday at the Kapama Game Reserve. We thank you for your booking and look forward to making contact with you again closed to your arrival in South Africa! Best regards, Ryan Mackie Thank you for choosing us as your accommodation provider. South African Tourism Company Tel: +27 (0)21 794 9050 Mobile: +27 (0)827 823 142 Fax: +27 (0)21 794 9995 Email: africa@golfing-safaris.com Website: http://www.south-african-hotels.com Website: http://www.south-african-lodges.com Facebook: https://www.facebook.com/SouthAfricanHotels Twitter: https://twitter.com/SATourismCo

Posted 10 years ago

“A good weekend in the Pilansberg. Hotel is comfortable but the furnishings are a little dated. Breakfasts were of superior quality and dinners were good with superb desserts. After requesting this from management, we joined Bakubung for their late afternoon game drive and bush braai. For me, this remains an absolute highlight in the Pilansberg and makes me proud to be a South African! A game driver, by the name of Solly, was brilliant; knowledgeable and entertaining too! This remains a pricey weekend for a local citizen but an amazing escape from the busy life in Johannesburg.”

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Posted 10 years ago

“I can only say that I'm definitely satisfied for the courtesy and specially for the professionality Really an excellent job !!”

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Posted 10 years ago

“Nice and quick booking.”

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Posted 10 years ago

“Fast, Simple and straight forward - keeping close contact at all times”

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Posted 10 years ago

“I have no hesitation in recommending your Company to anyone seeking accommodation in SA.We have used SAH on a number of occassions to book accommodation and found their Organisation to be extremely efficient in meeting our requirements. In addition when our Travel arrangements required to be altered due to circumstances beyond our control they went above their contractural responsibilities to assist us.This was very much appreciated.A company that has such a strong Customer focus is to be congratulated.Sah has now arranged accommodation for our new travel arrangements for 2015.”

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Posted 10 years ago

“I had never heard of this site before I started looking at a safari holiday in S Africa for March 2015. Despite my initial scepticism of an 'unknown' site, I have found the website works well, the human back up by phone has been helpful & efficient & I believe their prices are competitive.”

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Posted 10 years ago

“Very good and kind support and quick reactions.”

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Posted 10 years ago

“Fast, efficient and very easy to book. Will use again. Great service!!”

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Posted 10 years ago

“I was very pleased with the quick response and the consultants made every effort to get me a room at the hotel I wanted and came thru! What I wasn't so happy about is I called yesterday and asked a consultant to check if she could get an extra night for me for yesterday and she said she would get back to me via email - it's a day later- the night I wanted to book has come and gone- and Still haven't received an email even to let me know of unavailability.”

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Posted 10 years ago

Dear Ms Asvat, Thank you for your review. I did reply to you 10:28am on the 10th to say that unfortunately we were unable to extend the booking. I am sorry you missed the email, please let me know if I can help in any way. Kind Regards Melissa -------- Forwarded Message -------- Subject: Booking Request Date: Tue, 10 Feb 2015 10:28:11 +0200 From: South African Hotels To:

Posted 10 years ago

“excellent and prompt service”

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Posted 10 years ago

“Our booking was handled very efficiently . Very prompt responses to emails. Looking forward to our stay at Gondwana game reserve in March.”

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Posted 10 years ago

“Good day , received very quick and efficient service and response. I did try other website agents, but the service compared very poorly. thank you I appreciate , will definitely refer to other and come back again.”

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Posted 10 years ago

“During my booking process, I received prompt, detailed, and efficient responses. This assisted me in reserving my room and it also made my experience pleasant as I did not have to chase people to get answers. I have used SouthAfricanhotels.com in the past and I would recommend them to anyone traveling within SA. Excellent customer service, two thumbs up!!”

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Posted 10 years ago

“while I admit that my travelling arrangements were made fairly late, I however followed up my emails with a phone call just to ensure that all was running smoothly. I had booked the Royal Hotel in Pilgrim's Rest in Mpumalanga. after making my payment I contacted you to confirm receipt as I had not received my confirmation. I eventually received the confirmation after making a few phone calls. upon arrival at my destination after midnight, there was no reservation made for me at The Royal Hotel. your offices were closed and I called a cellphone number on your contacts list for emergency, the man who was obviously asleep was rude to both myself and the staff at the hotel who was trying to assist me. I was disappointed by his response. he then promised to sort it out and call us back. until today 08/02/2015 I still await the call. this was on 05/01/2015. Sincerely Nombulelo 0835792974”

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Posted 10 years ago

Dear Ms Liphapang, Thank you very much for you review and your feedback is greatly appreciated. As per my call with you today I am very sorry that you had the problem on check in and I am glad to hear matter was resolved and that you were able to check in. I will speak to person on duty and inform them that they need to more understanding. Please let me know if I can help in any way. Kind Regards Ryan

Posted 10 years ago

“Service excellent. Thank you”

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Posted 10 years ago

“Excellent service at every stage. From our initial enquiry the staff could not have been more helpful. Every request has been answered courteously and promptly. We are very much looking forward to our stay.”

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Posted 10 years ago

www.south-african-hotels.com is rated 4.6 based on 1,233 reviews