XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,373 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

801

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The bouquet overall is nice but not to an extend of very beautiful very pretty unlike the first sight of the pink roses (last Dec only) & the yellow roses (beauty & beast theme) (2021) which I previously had ordered (it gave us a wow effect) This whole bouquet looks dull & dark, especially the wrapping doesn’t bring out any elegance too. Cos red roses suppose to bring out elegant , pink bring out romance . Anyway hope to order more better bouquets from you in future . I like Xpress is cos of its efficiency response / delivery on time / with bouquets intact (some I encountered this drop or messy) & friendly delivery. But I hope you can expand more varieties online so that easier for regular customers like us to have more choices especially to same receivers. Mother’s Day is approaching - hope you can have more new upcoming bouquets”

XpressFlower 5 star review on 28th March 2023

Helpful Report

Posted 2 years ago

Hi Vivian, Thank you for shopping with us again! We greatly appreciate the feedback you have given us so that we can serve you and other Xpressflower customers better. Listening to your experience with us helps us improve, and we assure you that we have heard you. Thank you for helping us get better. You are the most valued part of what we do. Again thank you for the faith and support that you have shown in our company. Your continued business is highly valued, and we look forward to serve you more in the future. Cheers, Xpressflower Team

Posted 2 years ago

“Well done.... Awesome service”

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Posted 2 years ago

“The seller is responsive and patient to meet with specific needs for the person.”

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Posted 2 years ago

“The flowers look ok but the cake fell in the box.”

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Posted 2 years ago

“Brilliant drop off, especially with late timing requested. Will order again as well recommend to my friends and family”

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Posted 2 years ago

“Nicole was very helpful cos I'm not tech savvy. I had to order the wreath 1 day before the funeral n it was late in the night. She helped look for the appropriate wreath at my given budget. It was a breeze. Thanks.”

Helpful Report

Posted 2 years ago

Hello Dawn, Thank you for the wonderful note. We are glad that our team did a great job. We will make sure that Nicole reads your review, she will get the recognition she deserves. Thank you again, and have a wonderful day! Cheers, Chuck CS Manager

Posted 2 years ago

“Good job, well done, will support you in future, Many thanks.”

XpressFlower 5 star review on 24th March 2023

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Posted 2 years ago

“I appreciate the email updates at each important point of the order to delivery process. A staff even sent photos of the actual flower stand upon its assembly and it assured that the flowers being delivered to my recipient were fresh and beautiful.”

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Posted 2 years ago

Hello Vivien, Thank you so much for taking the time to write a review. It brightened our day. We work very hard to make sure that our customers get the best service possible and are glad that it reflected on your recent purchase. Thank you again for your very kind words. Have a great day! Cheers, Xpressflower Team

Posted 2 years ago

“Xpressflower took the trouble to send a picture of the prepared bouquet. I was assured that what i ordered was what my beloved would receive. Thank you Xpressflower.”

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Posted 2 years ago

“Your customer care service is super fast . Appreciate. Thank you ..!!!”

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Posted 2 years ago

“Very satisfied with the service”

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Posted 2 years ago

“Always happy with good customer service and updates from your team! Keep up the great work!”

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Posted 2 years ago

Hi Elaine, Everyone here does such a great job because our customers are always so nice! Thank you for your very kind words and we hope to serve you again soon! Cheers, Xpressflower team

Posted 2 years ago

“Hi Sam, I would appreciate if your CS would send the signed copy of delivery note instead of me to be asking for it per order. Thank you.”

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Posted 2 years ago

Hi Christine, Thank you for reaching out to us. Apologies on this experience as well. Let me check your order internally, I'll arrange one of my CS to send you the signed copy of delivery order asap. Thank you, Chuck CS Manager

Posted 2 years ago

“The Ordering process is simple and easy, delivery arrrangement is excellent, In Overall I happy with the service. Thank you so much. Will order again and will recommend to others.”

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Posted 2 years ago

Hi Hwee, Thank you for shopping with us and for recommending our services to your family and friends. We have had a phenomenal number of referrals recently. It’s a privilege for us to offer the same high levels of service to the people that you care so much about. Again thank you and have a wonderful day! Cheers, Xpressflower Team

Posted 2 years ago

“Nice. Customer Service fast response. All was good. Surely will repeat order in future.”

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Posted 2 years ago

“Person in charge was very responsible to contact me when they could not reach the receiver.”

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Posted 2 years ago

“Recently bought a bouquet from xpressflower, intending to give my boyfriend a surprise. But it turned out to be an upsetting event… In the checkout form, we were asked to fill in the Recipient's Name and where to send to, and I’ve specifically indicated his official full name and it’s the office I’m sending to and to leave at the reception counter. But it turned out that the bouquet was not attention to anyone (no name written anywhere). I would have expected his full name to be written on the envelope of the card or somewhere open, be it a post-it note, so that the receptionist would know who to pass it to? So the receptionist tried reading the card to find the owner of the bouquet, but that was my personal note to him and I addressed him by nickname.. and the worse is.. not knowing who this person is since I used a nickname, they passed the card around office to find the intended recipient.. OMG! After my feedback, the CS team tried to make up for it by giving me $20 Knots vouchers?! Really.. I don't feel any sincerity in the apology.. And no matter how much vouchers, the damage is already done because of the careless mistake. No longer want to have any dealings with this company...”

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Posted 2 years ago

“XpressFlower always delivers beautiful bouquets on time! I asked for minor customization (changing leaf color) and they did it fuss-free. Really impressed by customer service too - I sent a gift and I actually got a separate email with pictures of my actual bouquet before it was sent! I used to look at other flower providers, but nowadays I don't even bother - these guys are the best.”

XpressFlower 5 star review on 22nd March 2023

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Posted 2 years ago

Hello Livia, We wanted to thank you for your recent rating and review. Everyone here was delighted with your feedback and so glad to hear of your positive experience. We love making our customers happy. We hope you will allow us to do that again for you in the future. Again thank you and have a wonderful day! Cheers, Xpressflower Team

Posted 2 years ago

“My favorite vendor in times when I need urgent delivery, fast, good and reliable. Flowers arrangements are nice too. Thank you for the pleasant and user friendly experience. :)”

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Posted 2 years ago

Hi Tang, Thank you for placing an order with us. Our desire to meet your needs motivates us every day. Your repeat business drives every member of our team to continue to find ways to serve you better and make you a happy part of the Xpressflower family. Please accept our gratitude for your patronage. Again thank you and have a wonderful day! Cheers, Xpressflower Team

Posted 2 years ago

“I was very happy to find you after seeing your photo arrangements in the website. It looks special and classy. I love the way your flower dress up. So I decided to order from you. But I was very upset and disappointed that the arrangement turns out otherwise. The flowers are far too little. It seriously damaged the beauty of arrangement and the unworthy to customers. My clients were very disappointed with the arrangement especially to one of the white roses arrangement. Not properly done with a passion. Customer service is good only the flowers are too little I attached the photos for you to judge. Since you bother about feedbacks, I hope that the authority will seriously look into this to improve and rectify the wrong. I hope I can gain back my confidence with Xpress flowers and looking forward to have business with you.”

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Posted 2 years ago

XpressFlower is rated 4.7 based on 6,373 reviews