XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2025

Alexandrea Van Huizen

XpressFlower 5 star review on 8th July 2021

Anonymous

XpressFlower 5 star review on 9th June 2021

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Recipient is very impressed with the arrangement. Staff is very prompt in their replies too. WA to them for urgent delivery in the morning, by afternoon recipient received the wreath. Even assist to make a last minute amendment to the message.”

XpressFlower 5 star review on 5th May 2025

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Posted 2 weeks ago

“Flowers were delivered promptly n request was acceded too. Thank you for the extra effort!”

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Posted 2 weeks ago

“Very good customer service. Easy to communicate via whatsapp. The bouquet turned out exactly the same or even better than the photo on their webpage and delivery is on time.”

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Posted 2 weeks ago

“I like the service of Xpress florist. They have been prompt, on time and fuss free.”

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Posted 3 weeks ago

“My orders were simple, easily understood, easy to make payment. Queries about my orders were replied promptly.”

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Posted 3 weeks ago

“Every year we send flowers to this restaurant thru XpressFlower. This year is most annoying cause your staffs keep checking the name of the restaurant which i have submit at the point of sales. They could easily check from website, which I told your staffs.”

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Posted 3 weeks ago

Hi Raymond, Thank you for your feedback, and I sincerely apologize for the inconvenience and frustration you experienced with your recent order. We truly appreciate your continued support over the years, and it’s disappointing to hear that this year’s experience did not meet your expectations. You are absolutely right, the information you provided should have been sufficient, and our team should have handled the situation more efficiently without repeatedly checking with you. We will be addressing this internally to prevent a recurrence. As a gesture of goodwill and appreciation for your loyalty, we would like to offer you a discount voucher for your next purchase with us. We hope this can in some small way make up for the inconvenience caused. Thank you again for bringing this to our attention, and we hope to serve you better in the future. Warm regards, Chuck CS Manager

Posted 3 weeks ago

“I always order flowers and cakes from XpressFlower.com — the bouquets are beautifully arranged, the cakes are fresh, and delivery is always timely. Highly recommended!”

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Posted 3 weeks ago

“A good and reliable company can provide trustful support for needs in flowers . Thank you Sam Chia and your team for a great support and service .”

XpressFlower 5 star review on 30th April 2025

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Posted 3 weeks ago

“The delivery was extremely quick. You are updated of the status at each step.”

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Posted 3 weeks ago

“Check your work before delivering it out.”

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Posted 3 weeks ago

Hi August, Thank you for your valuable feedback. First and foremost, please accept my sincere apologies on behalf of our team for the oversight regarding the message on the floral stand. This should not have happened, especially on such an important occasion. As mentioned by our customer service team yesterday, we arranged for a replacement message card on the same day, and I understand it was already sent out. We truly regret the inconvenience this may have caused and appreciate your understanding. We hope to have the opportunity to serve you better in the future. Sincerely, Chuck CS Manager

Posted 3 weeks ago

“Very prompt response even at the late night close to mid night. Am impressed. There was a follow up call in the morning to confirm the delivery details which I thought was helpful.”

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Posted 3 weeks ago

“Easy online purchase, helpful cs, ontime delivery, flower arrangement is similar with photo put in catalog”

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Posted 3 weeks ago

“good updates and extremely reliable”

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Posted 3 weeks ago

“Prompt and reliable”

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Posted 3 weeks ago

“Great service”

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Posted 3 weeks ago

“I have requested the delivery before a specific time and they asked for top up to fulfil that. I told them there should be such a option on the platform for customer consideration and not after payment has been made. Also, I have asked for a change in sign off names and they agreed, but in the end it was not amended . Lastly , the delivery arrived 5mins before the time frame (9.30am - 12.59pm)”

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Posted 4 weeks ago

Hi Yew Keong, Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconveniences you experienced with your recent order. Firstly, we’re sorry for the confusion surrounding the early delivery request and the associated top-up fee. We understand your concern, and you are absolutely right, options such as this should be clearly presented on our platform prior to payment. Your feedback is truly appreciated and has been forwarded to our team as we work to enhance the customer experience. With regard to the sign-off name amendment, we sincerely regret the oversight. Although the change was acknowledged by our customer service team, it was unfortunately not updated in our system for reprinting, which led to the original message being used. This was an internal lapse on our part, and we truly apologize for the disappointment caused. As promised, a replacement card was arranged and delivered on the same day to rectify the error. Lastly, we regret that the delivery arrived close to the specified time window. As our drivers plan their routes to efficiently deliver all orders within their designated timeframes, exact timing can sometimes vary slightly and is unfortunately beyond our full control. This is also why we offer a block timing surcharge service, where a dedicated driver is assigned to ensure prioritized and more precise delivery. We sincerely appreciate your understanding and continued support, and we hope to serve you better in your future orders. Sincerely, Chuck CS Manager

Posted 3 weeks ago

“Highly recommend for any special occasion - they exceeded our expectations!”

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Posted 1 month ago

“I have asking for e-invoice and till now no answer from your staff.”

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Posted 1 month ago

“Efficient & good service”

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Posted 1 month ago

“Natalie (sales) and Angelica (CS) made possible a customised delivery order. Smooth and worry-free.”

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Posted 1 month ago

XpressFlower is rated 4.7 based on 6,044 reviews