XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 19th May 2025

Alexandrea Van Huizen

XpressFlower 5 star review on 8th July 2021

Anonymous

XpressFlower 5 star review on 9th June 2021

Anonymous

Anonymous // 01/01/2019

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“11/10 would recommend. Smooth ordering process, trustworthy service.”

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Posted 1 month ago

“Customer service was good during order. Exfremely rude and unhelpful on day of delivery. The wake changed to next block without informing relatives. It would help if delivery can help look around for other set ups. Its not like you will habe 2 funerals next to each block everyday Please train your employees on customer service. screenshot conversation. Anyways will be giving bad reviews on other platforms. 1st and last time from your company.”

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Posted 1 month ago

Hi Adam, Thank you for taking the time to share your feedback, and please accept our sincere apologies for the experience you had. While we’re glad that the ordering process went smoothly, we’re truly sorry to hear about the challenges on the day of delivery. We did attempt to reach out regarding the change in wake location, but we understand that this may not have been communicated effectively to all relatives, and we regret the confusion and inconvenience it caused. As part of our protocol, any redirection of delivery typically incurs a minimal surcharge, as it requires rebooking another courier to fulfill the request. In this case, we are fortunate that our driver was able to locate the correct setup, which was just in the next block, and proceeded without delay or added charge. We also take your feedback on staff behavior very seriously. This is not the level of service we hold ourselves to, and we will be addressing this internally with further training to ensure more compassionate and helpful support, especially during such sensitive times. We regret that your experience did not meet expectations, and we genuinely appreciate your feedback as it helps us improve. With our sincere apologies, Chuck CS Manager

Posted 1 month ago

“Beautiful flowers delivered punctually!”

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Posted 1 month ago

“Before & after service from XpressFlower is commentary. Like the way of the informing & updating on my order status even its a order on a PH. Great!!!”

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Posted 1 month ago

“I am very happy with the customer service. The order process was seamless. The team kept updating me on the status on the actual delivery day, including some photos of the flowers. I really appreciate it.”

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Posted 1 month ago

“Great service, super responsive and kept me updated on my order; delivery was within the promised timeframe.”

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Posted 1 month ago

“Very professional florist.”

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Posted 1 month ago

“Nice and fast delivery good customer service”

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Posted 1 month ago

“Was surprise that they even sent the 'preview' of the wreath and the card before sending to the recipent”

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Posted 1 month ago

“Given as a Get Well Gift to colleague . Thank you for the smooth delivery. Good job!”

XpressFlower 5 star review on 17th April 2025

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Posted 1 month ago

“Very quick and easy to purchase. Delivery was fast. Love the attention to details if any.”

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Posted 1 month ago

“Very happy with the service. order at 9.30am. Jackie email us the photo of the flower arrangement before delivery and the item was delivered at 12.25pm (truely within 3hours). Will definately order from Xpressflower again. Thank you”

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Posted 1 month ago

“Good customer service”

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Posted 1 month ago

“Amazing real time update before and after delivery. Thank you team!”

XpressFlower 5 star review on 15th April 2025

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Posted 1 month ago

“Good service and responsive.”

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Posted 1 month ago

“Very efficient in processing order”

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Posted 1 month ago

“Good service”

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Posted 1 month ago

“I am impressed by the promptness in reply when I highlighted payment issues and the floral arrangement was done exactly as pictured online. Photos were sent prior to delivery, highly recommmended.”

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Posted 1 month ago

“This is the 2nd time I have used your service. Both times we were given excellent help and living overseas ...the clear instructions given by Angelica on what & how to order the flowers was a relief. Thank you.”

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Posted 1 month ago

“Great service! My mom loves her flowers and the delicious cake.”

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Posted 1 month ago

XpressFlower is rated 4.7 based on 6,044 reviews