XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th July 2023

532

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flowers were pretty. Good communication, we received the photos of the bouquet via email in advance. However, there was a delay which was quite a bummer.”

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Posted 7 months ago

“The flowers looked fresh upon receiving them. However, customer service called twice to reschedule the delivery time.”

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Posted 8 months ago

Hi Dawn, Thanks for your feedback! I’m happy to hear the flowers arrived fresh and looking great, that’s always our goal! Sorry about the calls to reschedule your delivery time. We know that can be frustrating, and we’ll make sure to check what happened so we can avoid this next time. We appreciate your understanding, and we’d love the chance to make it up to you with an even smoother experience in the future. Cheers, Chuck CS Manager

Posted 8 months ago

“All good from order to delivery. Ease of placing order online with small discount for members, would be great if can give a bigger discount for loyal repeat customers! Received pictures of the packed item from Angelica via email before delivery and got email update after delivery was done. Very pleased with customer service.”

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Posted 8 months ago

Hi Eileen, Thank you so much for your kind feedback! We're thrilled to hear that you had a smooth experience from order to delivery and that you appreciated the member discount. We’re always looking for ways to reward our loyal customers, so we’ll definitely keep your suggestion for a bigger discount in mind. It’s great to know that Angelica's updates added to your peace of mind. We look forward to serving you again soon! 🌸 Cheers, Chuck CS Manager

Posted 8 months ago

“communication when there are changes to the flowers such as unavailable. Although Ms Maria is willing to help get it done.”

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Posted 8 months ago

“Good morning Sam.. the experience was good,however, from yesterday afternoon I have been asking for either invoice or receipt but until now still yet to receive it. I used credit card to pay and need that to submit to finance.. Hope I can receive the invoice or payment receipt by this morning.. Thanks alot..”

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Posted 8 months ago

Hi Yvonne, Thank you for reaching out and for your feedback. I wanted to let you know that we sent the invoice via email on August 30. Please check your inbox or spam folder just in case it was filtered there. If you still can't locate it, let me know, and I’ll be happy to resend it right away. I understand the urgency, so we’ll make sure you receive it as soon as possible. Thanks a lot for your patience and understanding. Best regards, Chuck CS Manager

Posted 8 months ago

“Everything went smoothly - website, delivery etc. The only thing is, there were yellow and white flowers in the bouquet I selected. The actual bouquet delivered consisted of only white flowers.”

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Posted 8 months ago

“Online order portal was easy to use and service always prompt and updates timely. Have been using XpressFlower for many years and I am very happy with the professionalism of the service provided. Thank you very much.”

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Posted 9 months ago

Hi Yee May, Thank you so much for your kind words! We really appreciate your feedback and continued support. We’re so glad to hear that our online order portal has been easy for you to use and that our services have been meeting your expectations with promptness and timely updates. It’s awesome to know you’ve been with Xpressflower for so many years, and we’re thrilled that our commitment to professionalism shines through for you. Your trust means a lot to us, and we can’t wait to serve you even better in the future. Hopefully, next time, we’ll earn that 5-star rating from you! Thanks again! Warm regards, Chuck CS Manager

Posted 8 months ago

“Fulfilled my required & very helpful”

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Posted 9 months ago

“Hi, The Customer Service was good and the delivery of the wreath was timely. Nicely decorated and presentable. It was delivered within the day. Thank you very much!”

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Posted 9 months ago

“I would like to send my sincere appreciation to Xpress Flower. As you can see from my order history, I have been ordering bouquets for special occasions, whoever received bouquets gave me very good comments, the bouquets were always true to the photos on the website. Please send appreciation to your florists, their creations are very beautiful and touching many people’s heart. Thank you so much!”

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Posted 9 months ago

Hi Noriko, We are truly grateful for your continued trust in Xpressflower and for taking the time to share your wonderful experience with us. It’s incredibly rewarding to hear that the bouquets you’ve ordered have brought so much joy and that they have consistently lived up to your expectations. Your kind words mean the world to our florists, who pour their heart and soul into each creation. I will be sure to pass along your appreciation to them, they will be thrilled to know their work has touched so many hearts. Thank you once again for your loyalty and for choosing us to be part of your special occasions. We look forward to creating more beautiful bouquets for you in the future! Best regards, Chuck CS Manager

Posted 9 months ago

“Fast response customer service to confirm my urgent order.”

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Posted 9 months ago

“Everything was acceptable, the only thing to take note is that the Whatsapp number that is on thier email address is wrong.”

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Posted 9 months ago

Dear Customer, Thank you for your valuable feedback. We apologize for the inconvenience caused by the incorrect WhatsApp number in our email correspondence. We have promptly updated the hotline number to ensure this does not happen again. We appreciate your understanding and thank you for helping us improve our services. Best regards, Xpressflower Team

Posted 9 months ago

“Very efficient and helpful.”

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Posted 9 months ago

“The service is very good, and all my request can be met. But the rose looks small and not that fresh. It would be better if the flower stands could have fragance.”

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Posted 10 months ago

Dear Customer, Thank you for your positive feedback about our service and for letting us know that we met your requests. We understand your concerns about the roses appearing small and not as fresh as expected. The arrangement you ordered was a deluxe size, which might have contributed to the appearance. Additionally, roses generally do not have a strong scent, which is common for many varieties. We appreciate your suggestion about adding fragrance to our flower arrangements. We are exploring ways to enhance the scent of our flowers and will take your feedback into consideration as we continue to improve our offerings. Thank you for your valuable input, and we hope to continue serving you in the future. Best regards, Chuck CS Manager

Posted 9 months ago

“Excellent customer service with XpressFlower, it was a pleasant experience to work with XpressFlower”

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Posted 10 months ago

“Switch service”

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Posted 10 months ago

“very efficient team. i received prompt update via email. As this was a last min order at 5pm last night, when i contacted Xpressflower by telephone, all my queries are promptly answered.”

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Posted 10 months ago

Dear Customer, Thank you so much for your kind words! We're delighted to hear that you found our team efficient and our email updates prompt. It’s great to know that we could assist you with your last-minute order and that all your queries were answered promptly when you contacted us. We look forward to serving you again in the future! We will continue to strive towards delivering excellent service and beautiful flowers to enhance your gifting experiences. Thank you once again for your kind support. Warm regards, Xpressflower Team

Posted 10 months ago

“Excellence service and response fast to change the date of delivery and instant update upon delivery 💪🏼👊🏻”

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Posted 10 months ago

“The Money Tree pot delivered was very close to the picture posted on the website. Very delighted. Ordering was simple and the delivery was prompt.”

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Posted 10 months ago

“Service is fast”

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Posted 10 months ago

XpressFlower is rated 4.7 based on 6,044 reviews