XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,044 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,044 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 30th July 2024

657

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still have to provide a 4 rating because I have history with Xpress flowers...over 20 years and it's always been exceptional. Human error I do understand. Overall, Xpressflowers...has brought me alot of great memories and I will not take that away in one instance but I'm highly distraught today.”

Helpful Report

Posted 3 months ago

“Flowers was in good condition and delivery was prompt with the timing and calls. However, I still can't understand why you would charge delivery twice when the delivery for the 2 items is to the same address.”

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Posted 3 months ago

“Very effient and easy to use service for ordering and delivering. Nica was very helpful and overall a satisfactory experience.”

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Posted 4 months ago

“The florist service are good and deliver on time slot.Need improvements, Did not update the latest request. That be good to show recipient at front of envelope not just leave blank.”

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Posted 4 months ago

“Only feedback that needs action is that the site isn't actually set up for Amex payments, even though the Amex logo is included in the credit card line.”

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Posted 5 months ago

Hello there, Thank you for your feedback, and we’re sorry for the trouble with the Amex payment option. It should be working, but we’ll look into what happened during your payment process to prevent this from happening again. We appreciate you letting us know and helping us improve. Thank you for your understanding! Warm regards, Chuck CS Manager

Posted 5 months ago

“High commander”

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Posted 5 months ago

“The website is simple enough to use, the same day delivery is actually a few minutes earlier than expected. At $30 it is nothing short of great. However, the WhatsApp service does not reply as quickly as desired, with some replies taking up to 30 minutes and even having one of my questions unanswered.”

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Posted 6 months ago

Hi Rain, Thank you so much for sharing your feedback with us! We’re so happy to hear that you found our website easy to use and that your same day delivery exceeded your expectations. We’re also really grateful for your positive comments on our pricing! We do want to sincerely apologize for the wait with our WhatsApp service, this shouldn’t have happened, and we totally understand your frustration. We’ll be reviewing the chat and taking steps to make sure this doesn’t happen again. Your experience is really important to us, and we’re committed to improving our response times for you and all our customers. Thanks again for your understanding, and we look forward to serving you again soon! Best regards, Chuck CS Manager

Posted 5 months ago

“12345678901”

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Posted 6 months ago

“Never fail to deliver”

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Posted 6 months ago

“flowers are fresh, timely delivery. However cost steep”

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Posted 6 months ago

Hello Renuka, Thanks so much for sharing your feedback with us! We really appreciate hearing from our customers, as it helps us keep improving. I’m glad to hear that you found our flowers fresh and were happy with the timely delivery. It’s great to know these parts of your experience met your expectations. I understand that pricing can be a concern, and we get that it’s important. Our goal is to offer top quality flowers and reliable delivery, which does play a part in our pricing. That said, your feedback is super helpful, and we’ll definitely keep it in mind as we look for ways to bring even more value to our customers. If you have any other thoughts or suggestions, feel free to reach out. We’re always here to make sure your experience with us is the best it can be. Thanks again for your feedback and for choosing us. We hope to serve you again soon! Best, Chuck CS Manager

Posted 6 months ago

“Good service”

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Posted 6 months ago

“they are very fast .”

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Posted 6 months ago

“The service is good Carla was patient with me. She showed me a selection of bouquets until I got one to my liking.”

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Posted 7 months ago

Hello Catherine, Thank you for your feedback! We're happy to hear Carla could help you find the perfect bouquet. She’s great at making sure customers are happy with their choice. We'll make sure to pass along your kind words. Looking forward to helping you again soon! Cheers, Chuck CS Manager

Posted 7 months ago

“Good and helpful customer service”

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Posted 7 months ago

“1. Was easy to place order online. 2. Called the hotline to make some changes to the congratulatory words. Hotline was responsive and easy to communicate and done within mins. Delivery and changes were correct as per requested. 3. Flowers were delivered as per expected timing 4. However, the roses were not freshest. A bit disappointed.”

Helpful Report

Posted 7 months ago

Hi Swee Tat, Thank you for your valuable feedback! We're happy to hear that you had a smooth experience with placing your order and making changes via the hotline. However, we apologize that the roses did not meet your expectations. One of our customer service representatives will reach out to you shortly to address your concern. We appreciate your understanding and look forward to improving your experience in the future! Sincerely, Chuck CS Manager

Posted 7 months ago

“Flowers are fresh and service is prompt”

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Posted 7 months ago

“My only qualm was delivery. From memory it was $5 up to 9pm, so i asked the lady to have them delivered as close to 9 as possible as girlfriend starts at 8.30, but lady was insistent that i pay $20 more to achieve that time. Im thinking just drop them off last on courier run, but another $20 would make them get there at that time. This example was not for this arrangement because i paid $30 to get delivered at certain time, this was for last weeks arrangement as ive sent 2 in 2 weeks, but i love the fact they can get delivered 24/7.”

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Posted 7 months ago

“Easy and fast service. However the delivery note did have the details of the recipient.”

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Posted 7 months ago

“Been ordering flowers from this shop. The interface is not wow, but is very easy to use. What I really like about this shop is the service, especially during delivery.”

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Posted 7 months ago

“The turnaround time of the service and the response rate is fast”

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Posted 7 months ago

XpressFlower is rated 4.7 based on 6,044 reviews