XpressFlower Reviews

Name: XpressFlower
Rating: 4.69

4.7 Rating 5,266 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 5,266 reviews


Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower .com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 20th May 2024

661

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast & good”

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Posted 2 months ago

“Good response from Nica 👍”

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Posted 2 months ago

“Good experience. But suggest you guys enable your online order platform to enable payment as well and lessen the work for yourselves with manual input of order details and sending payment links afterwards. Would have been more seamless. Thanks.”

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Posted 2 months ago

“Flower arrangment was same as advertised. Was informed of delayed and updated delivery.”

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Posted 2 months ago

“Best thing is the same day delivery if the order is in by 3pm. Good is the notification of each step done for delivery and after delivery, plus friendly staff on the hotline. Improvements needed: list of hospitals must be current; my delivery order did not have a signature of receipt with the date and time indicated; in the website it would help customers if there was a section of all same day delivery arrangements so that no time is wasted.”

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Posted 2 months ago

“Easy to order online and there is email to inform customers before delivery.”

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Posted 2 months ago

“Your customer service staff Angelica was very helpful. I have asked to be shown the end product and the card before the delivery. I spotted a missing red round fan. The advertisement showed 2 fans but my arrangement only has one. Angelica assisted to check and the missing round fan was inserted into the flower arrangement. There must have been many orders since it is CNY. I was glad it was rectified before delivery. Its great that Angelica responded to my whatsapp very promptly. When i called your company, someone answers the phone. I am impressed with your company's service because CNY is a very busy time.”

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Posted 3 months ago

“Response was prompt and efficient.”

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Posted 3 months ago

“Dear Sam Aloysius here, it has never happen before but maybe its the busiest period a day before Valentine Day and probably there were many orders coming in. I ordered and paid for a banquet of tulips (10 stalks) to be delivered to my home. When i reached home was surprised to find that there were only 9 stalks of tulips in there. I have called the hotline and was told to refund 10% of what i have paid , and will received a $20 cafe voucher. (Still waiting for the email pf voucher)”

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Posted 3 months ago

“Good experience for the first time. Will use it again next time. Retail staff are friendly and helpful when giving opinion.”

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Posted 3 months ago

“Website is okay, description of flowers and products is sufficient”

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Posted 3 months ago

“Keep up with your services. Well done!”

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Posted 3 months ago

“We ordered an item via the website. The website is simple to navigate. The price was consistent and clearly shown. A phonecall and a photo of the item were sent to us before the delivery. The item received was as per the website's description. The delivery man was careful and friendly while handing over the item to us. It was a pleasant and smooth experience throughout. One thing I wasn't able to find out though, is how long the item could last or how we can take care of it.”

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Posted 3 months ago

“Easy to browse the various options for wreaths. Reasonable prices. Delivered flowers good condition, display pattern good.”

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Posted 3 months ago

“So far so good”

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Posted 3 months ago

“For Customer Service officer listening to customer communication required to improve.”

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Posted 3 months ago

“Very prompt delivery.”

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Posted 3 months ago

“Appreciate the professional service”

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Posted 4 months ago

“Delivered on time. thank you”

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Posted 4 months ago

“This is my 3rd or 4th order from Xpress Flower for my school. So far I have not been disappointed. I am impressed with the affordability. The arrangements are beautiful, foliage is lush and flowers are fresh and colourful. Service and response is excellent too. Keep being outstanding! Perhaps you can also consider expanding your arrangement options for flowers with stand in the $90 - $100 range.”

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Posted 4 months ago

Hi Imelda, Thank you so much for the positive feedback! We truly appreciate your loyalty as a repeat customer and are thrilled to hear that you've been satisfied with our services. We are glad that you have found our arrangements beautiful. It's great to know that our affordability has impressed you, and we are grateful for your kind words about our service and response as well. Your suggestion to expand our arrangement options in the $90 - $100 range is greatly appreciated. We always value feedback from our loyal customers, and we will definitely consider this suggestion as we continue to enhance our offerings. Thank you once again for your support and for choosing us. We are committed to exceeding your expectations and look forward to serving you again in the future. Cheers, Chuck CS Manager

Posted 4 months ago

XpressFlower is rated 4.7 based on 5,266 reviews