XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,374 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

801

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love it when I order it on Sunday, and it can be delivered by Monday.”

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Posted 4 years ago

“Customer service is responsive and able to assist my issue accordingly.”

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Posted 4 years ago

“Great work and timely delivery”

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Posted 4 years ago

“Dissapointed”

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Posted 4 years ago

Dear Archie, We would like to apologize for this unfortunate experience and also take this opportunity to thank you for giving us a chance to make it up to you. We like to assure you that we take all feedback seriously and make sure that the same incident will not happen again. On behalf of Xpressflower, we would like to invite you to our garden-themed cafe, Knots Cafe and Living and will also be sending you a voucher shortly. Again, we hope you accept our sincere apology and thank you for choosing us. Kind regard, Herlene Chia Retail Manager

Posted 4 years ago

“My fiancé pre-ordered a bouquet last Wednesday to be collected on Sunday for our proposal. I didn’t know what kind of reference photos he showed the florist, but the bouquet was so bad to the point that even an untrained eye can tel that this is not up to standard. Here’s why: 1. The colour coordination sucks. Why are there so many white and green roses when they obviously aren’t the main colours? It looks like a vegetable bouquet instead of a flower bouquet? 2. The number of red roses aside, they aren’t even properly positioned? Why are they at the back where you can barely see them. And why is the 3rd stalk weirdly separated? Honestly, I don’t think anyone would buy this bouquet if it’s displayed at their storefront. It’s literally worser than their readymade selection. Checked with my fiancé if the salesperson mentioned any limitations (ie flowers not in season or only certain flowers can be used due to budget) but the salesperson didn’t mention anything. I even asked him for the reference photo to see what exactly did he request for and well, you can tell that the bouquet we received was entirely different. Unfortunately, my fiancé didn’t have time to express his disappointment as he was rushing for the proposal. But objectively speaking, the bouquet is so below standards that I couldn’t just let it slide. 1 star review for sure.”

Helpful Report

Posted 4 years ago

Dear Customer I am so sorry for the experience you encountered. I just drop a personal email to find out more information so that we can get this right. Cheers Sam Chief Experience Officer

Posted 4 years ago

“Flower arrangement was elegantly arranged and xpressflower followed up closely for urgent delivery. Thank you”

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Posted 4 years ago

Hi Magdalene, Thank you for shopping with us! Glad you liked the experience. Keeping our customers happy motivates us to keep doing what we are doing and to keep improving. Thank you again for your kind words. We appreciate the feedback and you letting others know of your great experience with us. Keep safe and have a wonderful evening:) Cheers, Chuck CS Manager

Posted 4 years ago

“Delivery was well on time. The flowers were fresh and arrangement looked professional. Very happy with them.”

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Posted 4 years ago

“Hi Sam, I am thankful for your team's impeccable service with the numerous experience that I had with your esteemed company. It has certainly made the order so much easier and less stressful knowing that my orders are well taken care of and have reached our friends or guests on time and in good order. Please extend my sincere and grateful thanks to your team. Blessings, Cindy”

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Posted 4 years ago

Hello Cindy, I wanted to thank you on behalf of all of us at Xpressflower for the kind words, for being a valued and faithful customer. Our desire to meet your needs motivates us every day. Your repeat business drives every member of our team to continue to find ways to serve you better and make you a happy part of the Xpressflower family. Once again, a big thank you! It has been our pleasure to serve you, and we look forward to continuing to do so. Cheers, Chuck CS Manager

Posted 4 years ago

“The bouquet is very nice! Flower look fresh too!👍”

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Posted 4 years ago

“Very good with following up the message which I did not put up. Also very very fast delivery”

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Posted 4 years ago

“Twice in a row, recipient’s contact details were not captured even after entering it during ordering through website.”

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Posted 4 years ago

Dear Redzuan Dolah, We are very sorry for the unfortunate experience. Allow us to look into this matter and reach out to you soon. Thank you for your kind understanding. Kind regards, Herlene Chia Retail Manager

Posted 4 years ago

“Flower Delivered on time and this is my second purchase that make my spouse happy. Thank you!”

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Posted 4 years ago

“Product was awesome and delivery was on time.”

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Posted 4 years ago

“Today at 12.30pm I ordered a bouquet 💐 to be delivered by 4pm. I saw the photo, and specially wish to thank the florist and delivery guy for their fast, prompt and efficient great services. 👍👏👏👏”

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Posted 4 years ago

Hi Richard, I am glad that our team did a great job. We work very hard to ensure that our customers get outstanding service and it makes us very happy that it reflected during your recent visit in our shop. I will make sure that the rest of the team reads your review because I am certain that it will brighten up their day the way it brightened up mine:) Cheers, Chuck CS Manager

Posted 4 years ago

“Will buy again”

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Posted 4 years ago

“Lovely flowers and delivered at designated time”

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Posted 4 years ago

“I bought I ❤️ U, but was delivered U ❤️ I.”

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Posted 4 years ago

“Fast service.”

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Posted 4 years ago

“First time order, customer service is very good !! Especially delivery, reminded by call and text. And my gift is nices than the original which they inform me something different due to the bear ( toys) is out of stock 😊! Thank you expressflower Appreciate”

XpressFlower 5 star review on 6th December 2021

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Posted 4 years ago

Hello Joanne! It makes us very happy that you took the time to write us a note. We love our customers and we always strive to provide great service. Thank you for your kind words and have a wonderful day! Cheers, Chuck CS Manager

Posted 4 years ago

“Ordering via website was fuss-free, delivery was within timeframe, and product received was similar to photo shown on website, but with some flowers drooping too low. However, placement of message card should not block the 'Deepest Sympathy' message, and response was rather slow through the online chat. Otherwise, generally recommended, will order again :)”

Helpful Report

Posted 4 years ago

Hi Maggie, It is always a delight to hear from our customers. We are usually known for our attention to detail and are truly sorry that this did not reflect on your recent purchase. Please note that your feedback has been forwarded to the department concerned and that I will personally share this with everyone in our weekly meeting with the management. Thank you again for being kind and understanding and for sharing your thoughts on your experience with Xpressflower. At your service, Chuck CS Manager

Posted 4 years ago

XpressFlower is rated 4.7 based on 6,374 reviews