XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,374 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,374 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

801

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Condolence wreath was very nicely put together and price was very reasonable. Service was efficient and delivery timely. Highly recommended.”

XpressFlower 5 star review on 27th February 2022

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Posted 3 years ago

“Hope that we are able to checkout 2 hampers at one time as there is a discount for 2 similar hampers but delivery to different address.”

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Posted 3 years ago

Dear Customer Thank you for the feedback. The additional discount given for 2nd item is meant for delivering to the same address. We are able to provide this discount because the courier savings we get is provided to our customers. Delivering to 2 different addresses incurs two separate costs for delivering from our side. I believe my CS supervisor (Shan) has contacted you yesterday and explained the discount mechanism too. Feel free and email me at cs@xpressflower.com (Attn Sam) if you need more assistance. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Xpress has delivered their service above my expectations, and their CS, Venus, offered great assistance throughout the process whenever prompted. Well done!”

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Posted 3 years ago

Hello Rexxon, We're glad that you had such a wonderful shopping experience. Xpressflower values its customers and we, the staff, are committed to ensuring that every customer receives great service. and we are quite happy that we were able to exceed your expectations. Thank you once again for the kind words and have a wonderful day! Cheers, Chuck CS Manager

Posted 3 years ago

“I have been a satisfied member since many years ago.”

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Posted 3 years ago

“Thank you for your services despite short notice.”

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Posted 3 years ago

“The customer service is very responsive.”

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Posted 3 years ago

“super service”

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Posted 3 years ago

“Perfect service. Perfect flowers! Recipient loved it! Customised the cup too! Thank you XpressFlower!”

XpressFlower 5 star review on 24th February 2022

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Posted 3 years ago

“Ordered a wreath. Ordering was easy. They provided sample text of what to say. It was timely delivered as promised.”

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Posted 3 years ago

“very disapointed. that totally different with the catalog.”

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Posted 3 years ago

Hi Yoyo Thank you for the feedback. One of my CS staff will be reaching out to you asap to understand what happened. We will also check internally. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Flowers and delivery timing very good. Online selection a little constraining. I would have liked the Same flowers ie yellow roses but in a basket rather than bouquet”

XpressFlower 4 star review on 23rd February 2022

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Posted 3 years ago

“The item ordered same as the picture.”

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Posted 3 years ago

“Prompt and awesome service, received a call to confirm if they can deliver ahead of schedule, appreciate the initiative and great service!”

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Posted 3 years ago

“Other than there was no call to update of the delivery... Otherwise all are good. I love how the flowers were being wrapped up nicely!”

XpressFlower 4 star review on 21st February 2022

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Posted 3 years ago

“Good, efficient service and website is clearly laid out. The automated SMS system is prompt in informing me abt the status and staff contacted me on Whatsapp to show me the final product before delivery.”

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Posted 3 years ago

“Very prompt and seamless service and delivery!”

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Posted 3 years ago

“Hi, been ordering from u quite a few years for my anniversary. This round I felt Abit disappointing as the roses not as fresh as I expects paddles become slight yellowish.”

XpressFlower 3 star review on 21st February 2022

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Posted 3 years ago

Hi Ming Jye Thank you so much for being a customer of Xpressflower. Really appreciate your feedback. One of my CS supervisors has called to explain that this is a Eustoma (not a rose). The slight yellowish color at the edges is natural. Please feel free and contact us via our whatsapp/call 62801007 if you have any more clarifications. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Great and fast service. Always text or call to follow-up prior delivery. Thank you.”

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Posted 3 years ago

“This time, the experience was extremely horrible. 12 roses became 9 and on Valentine's Day!! I can accept that your people are busy but busy to the point that they miss simple instructions on the no. of roses? Will definitely consider and reconsider before using your services again.”

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Posted 3 years ago

Hi Timothy I am so sorry for the experience encountered. This should not have happened and the lapse in our QC for your order was unacceptable. I believe my CS Manager Chuck has reached out to you to apologize. We have arranged for a partial refund of the bouquet and at the same time, we would like to invite you to drop by our Garden Theme cafe to enjoy a meal with a Gift Voucher. Once again I apologize for the experience you encountered. We must and will do better. Cheers Sam Chief Experience Officer

Posted 3 years ago

“Excellent service, thank you”

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Posted 3 years ago

XpressFlower is rated 4.7 based on 6,374 reviews