XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,085 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,085 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 18th June 2025

Anonymous

XpressFlower 5 star review on 15th June 2025

782

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very good service.”

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Posted 1 year ago

“visit your store at Jp 3-4 x a year. But 1st time I met a staff at Jurong point who is actually quite rude. I was trying to ask her help re arrange the flower before she continues to wrap as it looks quite weird. She replied with telling me everyone wrapping is different, why u didn’t say earlier and I explained I didn’t know how she plan to wrap till slightly later. And also have enough the flower😅 And started “throwing” ard as she re wrap only to calm down after I told her I’m not trying to argue with is no point. I only want my flower done proper 😅 No receipt given too.”

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Posted 1 year ago

Dear Customer, Thank you so much for taking the time to share your feedback about your recent experience us. We truly appreciate your honesty and value your opinion as it helps us improve our services. We would like to sincerely apologize for the unpleasant encounter you had with one of our staff members at Jurong Point. It is disappointing to hear that you encountered rudeness from our staff, and we understand how it can negatively impact your overall experience with us. Rest assured, we will address this matter with our staff immediately, as providing excellent customer service is our top priority. Your feedback allows us to identify areas for improvement, and we are committed to taking the necessary steps to ensure that a situation like this does not recur in the future. Regarding the issue of not receiving a receipt, we apologize for the oversight. We strongly believe in providing clear and transparent transactions, and we will make sure that this is rectified promptly. Once again, we sincerely apologize for your disappointing experience and any inconvenience caused. We truly value your patronage and would like the opportunity to make it up to you. Is there any contact number where we can reach you directly? Thank you for your understanding and support. We look forward to serving you better in the future. Warmest regards, Chuck CS Manager

Posted 1 year ago

“Had patronised XpressFlower.com multiple times in the past and always had great experiences with them. This time, I had requested for a very specific timeline for delivery and though they couldn't guarantee that it could be done, they still pushed for it and ensured it was delivered as requested. Thank you very much XpressFlower.com!”

XpressFlower 5 star review on 12th January 2024

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Posted 1 year ago

Hi Deane, Thank you so much for taking the time to leave us a wonderful 5-star rating! We are thrilled to hear that you had a great experience with XpressFlower.com. We truly appreciate your continued support as a loyal customer. It means a lot to us that you have had multiple positive experiences with our service. We understand how important it was for you to have your delivery within a specific timeline, and we are glad that we could exceed your expectations by making it happen. Our team always strives to go above and beyond to meet our customers' requests. Thank you once again for choosing us. We are grateful for your trust and we look forward to serving you again in the future! Cheers, Chuck CS Manager

Posted 1 year ago

“Everything is perfect! Placed 2 orders with Xpress Flower, one of the order was quite last minute and they managed to deliver the flowers within request time. My friends complimented how lovely the flowers and the gifts they received. Will definitely order with Xpress Flower again. Thank you so much. Amy Tan”

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Posted 1 year ago

Hi Amy, Thank you so much for your wonderful feedback! We are thrilled to hear that everything was perfect with your orders. We greatly appreciate your support and are delighted that we were able to deliver the flowers within your requested time, even for your last-minute order. It brings us joy to know that your friends loved the flowers and gifts they received. We are grateful for your loyalty and for choosing Xpressflower. We look forward to serving you again in the future. Thank you once again for your kind words and for being such a valued customer. Cheers, Chuck CS Manager

Posted 1 year ago

“Fast and responsive service. Bouquet/ flower stand was what was shown online and as promised.”

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Posted 1 year ago

“Communication was excellent and delivery was on time..I would definitely try next time”

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Posted 1 year ago

“Very nicely done”

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Posted 1 year ago

“This is my 3rd or 4th order from Xpress Flower for my school. So far I have not been disappointed. I am impressed with the affordability. The arrangements are beautiful, foliage is lush and flowers are fresh and colourful. Service and response is excellent too. Keep being outstanding! Perhaps you can also consider expanding your arrangement options for flowers with stand in the $90 - $100 range.”

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Posted 1 year ago

Hi Imelda, Thank you so much for the positive feedback! We truly appreciate your loyalty as a repeat customer and are thrilled to hear that you've been satisfied with our services. We are glad that you have found our arrangements beautiful. It's great to know that our affordability has impressed you, and we are grateful for your kind words about our service and response as well. Your suggestion to expand our arrangement options in the $90 - $100 range is greatly appreciated. We always value feedback from our loyal customers, and we will definitely consider this suggestion as we continue to enhance our offerings. Thank you once again for your support and for choosing us. We are committed to exceeding your expectations and look forward to serving you again in the future. Cheers, Chuck CS Manager

Posted 1 year ago

“Once again XpressFlower provided excellent service and and a good product for my needs. My sincere thanks to the team.”

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Posted 1 year ago

“always last week to get informed this is not stocks able to change this to that ..”

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Posted 1 year ago

Hello Michelle, Thank you for the feedback and apologies on the experience. Let us check internally, one of our CS representatives will get in touch with you. Sincerely, Chuck CS Manager

Posted 1 year ago

“Delivery was faster than expected.”

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Posted 1 year ago

“Delivery was timely and I am satisfied with item received.”

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Posted 1 year ago

“Very good and reliable services provided. Will not hesitate to recommend to friends. Keep up the good services.”

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Posted 1 year ago

Hi Allan, Thank you so much for the wonderful note! We greatly appreciate your kind words and feedback. We are thrilled to hear that you found our services very good and reliable. Rest assured that we will continue to deliver exceptional service and maintain the standard you have come to expect from us. Thank you for your support, and we would be more than delighted if you recommend us to your friends. Cheers, Xpressflower Team

Posted 1 year ago

“Flawless ordering. Excellent customer service.. thank you”

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Posted 1 year ago

“Speedy delivery and excellent customer service. They took the initiative to call me to inform necessary changes to the order. I also received a photo of the flower stand before delivery and even an email notification that the item was collected and then delivered within 3-4 hrs from the order time. Makes me feel at ease and assured. Great Job!”

XpressFlower 5 star review on 7th January 2024

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Posted 1 year ago

“While the customer service on order is good, the execution of the service is horrible. someone else's name was added to mine. My staff was surprised to see someone else's name in the wreath! And when emails and messages were sent about it, nobody did anything.”

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Posted 1 year ago

Hi Freda, First of all, let me apologize for any inconvenience we have caused with your order. We are sorry that someone else's name was added to your wreath, we know that this is unacceptable and rest assured that we take this matter seriously. As per checking, our CS Rep Angelica received a feedback from you yesterday and was immediately relayed to our fulfillment team which they rectified in less than an hour. Again we are very sorry with any inconvenienced we have caused and rest assured that I will raise this matter to avoid such incident from happening again. As a token of apology, we will want to give you voucher, details will be emailed to you by one of our CS representatives. Thank you so much for your feedback Freda. We hope to have the opportunity to regain your trust in us again. Sincerely, Chuck CS Manager

Posted 1 year ago

“Fast response and informative from merchant. We are being updated since order confirmed untill the item delivered👍👍👍”

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Posted 1 year ago

“Efficient and best customer services as need edit photos on this birthday gift to Wifey ""”

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Posted 1 year ago

“Fast & efficient”

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Posted 1 year ago

“Good and quick service. I tried to order online but the pay button didn’t work so had to message the team instead. The team put in all my info and put through the order very quickly. This is the second time I ordered funeral wreath. The first time I ordered the delivery person took some pictures after delivery but the second time I didn’t receive any photos. I really appreciated the photos the first time because I’m overseas and couldn’t attend the funeral. It means a lot to be able to see the wreath and also to make sure the message is correct. Overall still good.”

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Posted 1 year ago

XpressFlower is rated 4.7 based on 6,085 reviews