XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,373 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,373 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 12th January 2026

801

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent flower arrangement”

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Posted 3 years ago

“Excellent customer service and give me a peace of mind.”

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Posted 3 years ago

“Hassle free when making purchases online. Staff called to confirm your order and delivery address. Constant updates via email to track the delivery. Online system is good and user friendly. Recommended.”

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Posted 3 years ago

“THIS IS MY 1ST TIME ORDERING WITH YOU. GOOD JOB..KEEP IT UP”

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Posted 3 years ago

“Good service at west mall branch.”

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Posted 3 years ago

“Service was great, flower delivered on time, great selection. Overall 5 stars ⭐️”

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Posted 3 years ago

“Even though I made a last minute order and the branch I had selected to pick-up the bouquet did not have stock for the item I selected, the staff contacted me and arranged to have it delivered to my preferred location on time. Thank you!”

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Posted 3 years ago

“Loveyln did a wonderful job. Fast and efficient. I needed the flowers urgently. Most companies expect you to talk to a computer but Xpressflower had someone to attend to me even in the late hours. In the morning Francesca sent the photo of the flowers and kept me updated till the flowers were delivered. To be able to deliver within 12 hours is Excellent service. A big thank you to all.”

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Posted 3 years ago

“Very satisfied with the service as well as the flowers”

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Posted 3 years ago

“First time came across from our system.”

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Posted 3 years ago

“Never disappoint! Service is prompt n flowers are fresh when arrived!”

XpressFlower 5 star review on 4th August 2022

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Posted 3 years ago

“I just placed my order today 4/8/2022,your website provide a 10% promo code is not valid, I feel like being cheated,and the promotion is received by my subscription email from yours. Please review your website promo code and don't let anyone like me had a bad experience of my purchase.”

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Posted 3 years ago

Hi Chee Chang, Thank you for the feedback. I do apologize for this experience as well. Please note that your feedback has been forwarded to the department concerned and that and have been raised with the management to quickly address the matter. We have arranged to refund back the supposed 10% back to your account. As a token also we will be sending you a voucher which you can use at our garden-themed cafe (Knots Cafe and living). Again apologies and thank you for sharing your experience, this will helps us improve, and we assure you that we have heard you. Thank you for helping us get better. You are the most valued part of what we do. Sincerely, Chuck CS Manager

Posted 3 years ago

“I made an order for a wreath on the 2nd of August. However, my assistant made a terrible mistake on the message of the card. When I tried to rectify the situation, I was too late as the wreath was already out on delivery. If I were to call back the wreath, the wreath could only be delivered the next day, of which the funeral will be over. I felt dismal as I thought nothing could be done to salvage the situation. Thankfully, Lai, with her quick thinking and reaction, proposed a solution that helped resolved my issue. Within minutes, she made me a new card, got a courier to send it out, while informing the person delivering my flowers to remove the card before sending it. I have bought many things in my life and chatted with many customer service officers. Most wouldn't even be bothered about their customers if they made a mistake in their order. But Lai did. Not only that, none could match up to how Lai calmly and effectively helped me resolved my problem. Honestly speaking, the problem was so troublesome that I felt extremely bad that I had to put her through it. Finally, I want to use this opportunity to thank Lai for her assistance. Without her help, I would be in a lot of trouble.”

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Posted 3 years ago

Hi Shiyang, Thank you for taking the time to share your experience. We are glad that our team did a great job. We will make sure that Lai reads your review, she will get the recognition she deserves. Thank you again, Shiyang and have a wonderful day! Cheers, Chuck CS Manager

Posted 3 years ago

“Fast delivery. Easy ordering process”

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Posted 3 years ago

“My issue/review was followed up the following day by the person-in-charge n was glad that he came up with the idea that in future,all flowers deliveries will come with a note to advise customers how to take care of them.”

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Posted 3 years ago

Hi Kaye, I’m Chuck Customer Service Manager of Xpressflower. We’re ordinarily known for our exemplary customer experience here which is why I truly apologize for this recent experience with your order. We have your details and will be in touch as soon as possible to address the matter. Although if it’s more convenient for you, please get in touch with me thru Whatsapp at 62801007 and I’ll do my utmost to resolve your issues. Sincerely, Chuck CS Manager

Posted 3 years ago

“Prompt follow up on enquiries via WhatsApp plus next day confirmation and delivery after placing order.”

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Posted 3 years ago

“Thank you very much. I received a photo of the arrangement that I had ordered and delivered and it arrived looking exactly the same as advertised. Am very happy with the service. Thank you.”

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Posted 3 years ago

“Thank you for the updates on every procedure until the delivery completed.”

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Posted 3 years ago

“5 Stars and 2 thumbs-up for sure. exceeded my expectations. Thank you for so so much for making my wife happy and made our day. Keep up the good work!!!”

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Posted 3 years ago

“Very pleased to be informed via email throughout the entire process.”

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Posted 3 years ago

XpressFlower is rated 4.7 based on 6,373 reviews