XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,081 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,081 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 18th June 2025

Anonymous

XpressFlower 5 star review on 15th June 2025

782

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Website is easy to use and it is great that I can send flowers at the last minute.”

XpressFlower 4 star review on 14th May 2024

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Posted 1 year ago

“Staff were very helpful to assist regarding my order. Speedy delivery and delivered as expected. Thanks!”

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Posted 1 year ago

“Fast response, was able to cater to deliver the flower earlier when asked. Flowers and wrapping r nice too.”

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Posted 1 year ago

“Good customer service by Angelica. She answered all my questions and ordered for me.”

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Posted 1 year ago

“I’m please with your company service and the flowers very pretty.”

XpressFlower 5 star review on 13th May 2024

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Posted 1 year ago

“Affordable and excellent service.”

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Posted 1 year ago

“Truly grateful to the excellent customer service that Xpressflower has. I had made an order on 10 May at 12.10am as I almost missed my mum's birthday. The earliest deilvery time is from 1 - 5pm to my mum's office, however, my mum will be having her afternoon off. Had called up the customer service and request if earlier delivery is possible. To my surprise, the lilies were delivered at around 11.20am. Appreciate XpressFlower to help me exepdite the deliveries. Thanks.”

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Posted 1 year ago

“The service was good.”

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Posted 1 year ago

“I appreciate that the flower was delivered and I received a note that the delivery is done and it is delivered by Sam. However, there is no feedback that it was delivered what time and date!”

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Posted 1 year ago

Hi Mr. Lim, Thank you so much for the feedback. However you must have been confused with the notifications you received. Email from Sam, is for experience/feedback purposes. All updates will be notified to the email you have provided when you place the order. Once your item has been delivered, you will receive a notification with all the details of your order and that includes the the exact date and time of delivery as well. Rest assured, we value any feedback and always take it into consideration to further enhance our service. Customer satisfaction is of utmost importance to us, and we will work towards providing more comprehensive delivery like photo or live update of our couriers location details in the future. Once again, thank you for choosing us. We look forward to serving you again and ensuring an even better experience next time! Warm regards, Chuck CS Manager

Posted 1 year ago

“The flowers are beautiful. My MIL is so happy to receive the bouquet.”

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Posted 1 year ago

Hi Annie, Thank you so much for your wonderful note! We appreciate your feedback and support. We're glad to hear that the flowers were beautiful and that your Mother-in-law was overjoyed upon receiving the bouquet. Ensuring customer satisfaction is our top priority, and your kind words have truly made our day. Thank you once again for choosing us. We look forward to serving you with the same level of excellence in the future. Best regards, Xpressflower Team

Posted 1 year ago

“Flowers were so pretty. Delivery staff was polite.”

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Posted 1 year ago

“This my 3rd time ordering flowers from XpressFlower. I am very pleased with the delivery and the final product. Recipents loved it too. Thanks.”

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Posted 1 year ago

“Thanks for the timely delivery of flowers! Much appreciated👍👍”

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Posted 1 year ago

“Order 12 stalks of roses. The roses do not looked fresh. Delivery service was ok.”

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Posted 1 year ago

Hi Teresa, Thank you for the feedback. Let us check on this internally. Once of our CS will reach out to you to get further details. Thank you, Chuck CS Manager

Posted 1 year ago

“Awesome.my mom love it!thumbs up!”

XpressFlower 5 star review on 12th May 2024

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Posted 1 year ago

“We had informed in the morning 12/05/24 That’s please deliver before 3pm 1.36pm was told soon to deliver to your place Till now 3.02pm has yet to receive and has inform the shop that we are leaving the home and no one able to open the lift door as due to security Very terrible service”

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Posted 1 year ago

Dear Gary, Thank you so much for taking the time to share your feedback. We are sorry for the confusion with regards to the delivery schedule. Hoping that you understand, during peak periods like Mother's day, we are not able to arrange a specific timing of the orders. We are processing thousand of orders during this time. Hence, arrival of each item will depend on the planned delivery route of our couriers. Thank you once again for reaching out to us and giving us the chance to rectify the situation. We are truly sorry for the confusion and inconvenience caused and we appreciate your patience. Best regards, Chuck CS Manager

Posted 1 year ago

“Happy with the product and delivery”

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Posted 1 year ago

“All staff very helpful, patient and efficient. Flowers were beautiful too. Service great! Thank you!”

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Posted 1 year ago

Hi Yan Ping, Thank you so much for the wonderful feedback! We are glad to hear that our staff was helpful, patient, and efficient in assisting you. We are also delighted that you found the flowers beautiful and our service great. We appreciate your kind words and thank you for choosing us. Cheers and have a great day ahead! Xpressflower team

Posted 1 year ago

“I have been using xpressflower for a while and was never disappointed. But, For this particular order, I will rate it poorly because the flower was left outside our place. There was no knock on the door, or call made to me. Some of the flowers were compressed to.”

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Posted 1 year ago

Dear Jan, Thank you so much for taking the time to share your feedback about your recent order with Xpressflower. We truly appreciate customers like you who provide us with valuable insights into their experiences. We are sincerely sorry to hear about the inconvenience you faced with the delivery of your flowers. This is certainly not the level of service that we strive to provide. Our SOP is to ensure that the flowers were hand-delivered to the recipient personally or at least call them if no one is answering the door, and we apologize for the oversight. We understand how disappointing it must have been to find the flowers left outside without any prior notification. This is certainly not the experience we want our customers to have. We also apologize for any damage caused to the bouquet due to compression. We have lodge a complaint to the 3rd party courier partner we are using. We genuinely want to make it right and ensure that this does not happen again in the future. One of our CS representative will be contacting you to get further details. Once again, thank you for bringing this matter to our attention. Your feedback is crucial in helping us improve our services. We value your continued trust in Xpressflower and assure you that we are committed to providing you with a superior flower shopping experience. Best regards, Chuck CS Manager

Posted 1 year ago

“Flowers were in perfect condition and very fresh”

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Posted 1 year ago

XpressFlower is rated 4.7 based on 6,081 reviews