XpressFlower Reviews

Name: XpressFlower
Rating: 4.70

4.7 Rating 6,083 Reviews

93 %

of reviewers recommend XpressFlower

4.7

Based on 6,083 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About XpressFlower:

Xpressflower.com is one of Singapore's leading flowers & gifts service provider that has been delivering gorgeous flowers for more than 15 years! Being a major player in Singapore's floral industry, we are committed to offering only the freshest flowers & gifts, backed by service that is both reliable & prompt. Xpressflower .com also carries an extensive range of products including soft toys, cakes, chocolates, wines & champagne and even home and lifestyle products! We collaborate with some of the biggest brands (e.g. Disney, Osim)to come up with the best selection of flowers & gifts!

Visit Website

Phone:

62801007

Email:

cs@xpressflower.com

Location:

160 Paya Lebar Rd, #03-03/04, Orion@PayaLebar
409022

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XpressFlower 5 star review on 18th June 2025

Anonymous

XpressFlower 5 star review on 15th June 2025

782

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have been using xpressflower for a while and was never disappointed. But, For this particular order, I will rate it poorly because the flower was left outside our place. There was no knock on the door, or call made to me. Some of the flowers were compressed to.”

Helpful Report

Posted 1 year ago

Dear Jan, Thank you so much for taking the time to share your feedback about your recent order with Xpressflower. We truly appreciate customers like you who provide us with valuable insights into their experiences. We are sincerely sorry to hear about the inconvenience you faced with the delivery of your flowers. This is certainly not the level of service that we strive to provide. Our SOP is to ensure that the flowers were hand-delivered to the recipient personally or at least call them if no one is answering the door, and we apologize for the oversight. We understand how disappointing it must have been to find the flowers left outside without any prior notification. This is certainly not the experience we want our customers to have. We also apologize for any damage caused to the bouquet due to compression. We have lodge a complaint to the 3rd party courier partner we are using. We genuinely want to make it right and ensure that this does not happen again in the future. One of our CS representative will be contacting you to get further details. Once again, thank you for bringing this matter to our attention. Your feedback is crucial in helping us improve our services. We value your continued trust in Xpressflower and assure you that we are committed to providing you with a superior flower shopping experience. Best regards, Chuck CS Manager

Posted 1 year ago

“Flowers were in perfect condition and very fresh”

Helpful Report

Posted 1 year ago

“Trustworthy service! The whole online user experience was also good!”

Helpful Report

Posted 1 year ago

Hi Angela, Thank you so much for taking the time to leave us a glowing 5-star rating! We truly appreciate your feedback and support. At Xpressflower, we strive to provide a seamless and reliable experience for our valued customers like you. Your satisfaction is always our top priority, and your positive review has reaffirmed our commitment to delivering exceptional service. We completely understand your hesitation about not seeing the real product. However, it's reassuring to know that your mum hasn't raised any complaints, which gives us confidence in the quality of our product. Once again, thank you for your kind words and trust in our brand. We hope to continue exceeding your expectations in the future. Cheers, Xpressflower Team

Posted 1 year ago

“My mum loves the flowers as they are really fresh and big. Thank you so much for making her day!”

Helpful Report

Posted 1 year ago

Hi Jean, Thank you so much for the wonderful note! We are absolutely delighted to hear that your mum loved the flowers! Our team takes great pride in ensuring that every order is met with utmost care, selecting only the freshest and most beautiful blooms. It warms our hearts to have made her day a bit brighter. Thank you once again for choosing us, and we look forward to serving you in the future. Warmest regards, Xpressflower Team

Posted 1 year ago

“Excellent communication right up to delivery and after. Beautiful flowers that are long stem and not cut in the vase with foam like other companies. Packed well and delivered with care. Won’t order flowers anywhere else from now on. My new shop!”

Helpful Report

Posted 1 year ago

Hi Tyler, Thank you so much for your fantastic review! We truly appreciate your kind words and are glad to hear that you had such a positive experience with us. We pride ourselves on excellent communication, from the moment you place your order until the flowers are delivered, and even afterwards. We believe in maintaining a strong connection with our customers throughout the entire process. We are delighted that you found our flowers to be beautiful. Our team takes great care in ensuring that every arrangement is meticulously packed for a safe and secure delivery. Your support and satisfaction mean the world to us, and we are honored to become your new go-to flower shop. We can't wait to assist you with any future floral needs! Once again, thank you for choosing Xpressflower. We are grateful for your trust in our services. Cheers, Chuck CS Manager

Posted 1 year ago

“Ordered some flowers for an auntie for Mother’s Day in advance and everything arrived promptly in perfect condition. My auntie was happy and so am I. 😊”

XpressFlower 5 star review on 10th May 2024

Helpful Report

Posted 1 year ago

“Always never disappoint me and the receivers. Will be back for more. Thanks!”

Helpful Report

Posted 1 year ago

Hi Pearlyn, Thank you so much for the amazing feedback! We truly appreciate your continued support and loyalty. It brings us immense joy to know that our flowers always never disappoint both you and the recipients. Your satisfaction and trust in our services mean the world to us. We look forward to serving you again and providing you with more delightful experiences. Thank you once again for being such a loyal customer. Warmest regards, Xpressflower Team

Posted 1 year ago

“This is my second order to send grand opening flowers to my customers. They always forgotten to include shop names despite written down for them. Even with reminders, they will still argue details not provided. When I send them photo to prove details was provided, they totally ignore me.”

Helpful Report

Posted 1 year ago

Hi Michelle, Thank you so much for taking the time to share your feedback on your experience with Xpressflower. We truly appreciate your honest review and apologize for the issue you encountered with one of our outlets. We understand how important it is for your customers to receive their flowers with all the necessary details, including the shop names. We are sorry for any inconvenience or frustration this may have caused you. As spoken, we will ba arranging a replacement of the message card with the correct details on it. Rest assured, we take your feedback seriously and will take immediate action to address this matter. Once again, we apologize for any inconvenience caused and want to thank you for bringing this issue to our attention. Your feedback helps us strive for better service and customer satisfaction. We look forward to serving you better in the future and appreciate your continued support. Best regards, Chuck CS Manager

Posted 1 year ago

“Good order tracking...I find it very useful and glad to know that my order had been fulfilled.”

Helpful Report

Posted 1 year ago

“The flower arrangement is well done. The delivery guy is kind and pleasant.”

Helpful Report

Posted 1 year ago

“Excellent service and fuss free! Very reliable delivery !”

Helpful Report

Posted 1 year ago

“Deliver the flower in short notice and on time.”

Helpful Report

Posted 1 year ago

“Great service”

Helpful Report

Posted 1 year ago

“It was indeed a very pleasant experience! And the purchase (product) was wonderful! Very much inline with expectations! Thank you!”

Helpful Report

Posted 1 year ago

Hi Kevin, Thank you so much for the positive feedback! We truly appreciate your kind words. We are extremely grateful to have loyal customers like you who trust us to bring happiness through our products. Your satisfaction and loyalty mean the world to us. Once again, thank you for choosing us! We look forward to serving you again soon. Cheers, Xpressflower Team

Posted 1 year ago

“When I first saw your collection of flowers espedially artificial flowers I was attracted . I wanted to buy another two but was sold out”

Helpful Report

Posted 1 year ago

“I had to send a wreath in short time and am glad that they can send on time. They provided progress update and included pictures of the wreath and card. When I needed a slight amendment to the card, it was also amended, followed and confirmed with a phone call and subsequently with email. Item was delivered and I received notification. Thank you.”

Helpful Report

Posted 1 year ago

“the staffs at northpoint outlet is very sweet and patient with assisting me… my second visit here and quality and the services is still as good as my first !!! thankyouu kelly”

Helpful Report

Posted 1 year ago

“Customer service is very good. But the flower quality is not fresh as can see from picture and also ordered a 9 stalk rose for long lasting meaning but came 10 stalk, cannot take out now also.”

Helpful Report

Posted 1 year ago

“Every thing is so well organised. The staff is so welcoming , workìng diligently and patient.”

Helpful Report

Posted 1 year ago

“I was a customer calling from Perth Australia and making an important order for a close relative in Singapore. It was an important delivery to me and XpressFlower met all my needs. They were very patient and helpful with my all my enquiries. They also kept me updated with the delivery. A nice touch to their service was that they sent me photo of the flower arrangement before delivery. Well done XpressFlower and thank you.”

Helpful Report

Posted 1 year ago

Hi Danny, Thank you so much for the wonderful feedback! We are happy to hear about your positive experience with our services. We greatly appreciate your trust in us, especially when it came to making such an important delivery for your close relative in Singapore all the way from Perth, Australia. We understand the significance of this order to you, and we are glad that we were able to meet all your needs. We always strive to provide excellent customer service, and we are delighted to hear that our team was patient and helpful with all your enquiries. Keeping you updated throughout the delivery process is a priority for us, and we are glad that you appreciated this level of communication. Lastly, we are happy to know that the photo of the flower arrangement before delivery was a nice touch for you. Our team takes great care in ensuring that the flowers are beautiful and well-prepared, and we believe that sharing a snapshot gives you peace of mind regarding the quality of our work. Once again, thank you for choosing Xpressflower. Your satisfaction is our top priority, and we look forward to serving you again in the future. Best regards, Chuck CS Manager

Posted 1 year ago

XpressFlower is rated 4.7 based on 6,083 reviews