“Worst advertising company to go with & waste of money
Worst advertising company to go with. Waste of money at £83.16 per month for nothing and a relationship manager that either isn't there or can't be organised to follow through with appointments. Avoid at all cost! You'll benefit much more from boosting your post on Facbook/Google/Instagram for a lot less money. They will sell you big promises but you will end up being disappointed. I am still in a contract for 6 months and can not wait to exit this waste of money contract.”
“Awful experience, no longer the Yellow pages of old
Yell.com now only interested in getting you in to a water tight contract with hard sell and promises that never materialised, and then milking as much money from you as possible, for advertising and marketing that is worse than useless
Then harassing you with debt collector's and solicitor's, with ever more ludicrous money demands”
“I did not read the reviews had I done I would not go near them
I was lied to from the beginning. They said I would not pay until I was earning from the website. They told me 3500. Now I’m landed with a bill of 7000. Crap website. Difficult to navigate. Would not let me upload my photos so I could sell anything. They are tricksters. Say anything to get you to sign the contract. Stay well away. Shocking despicable absolutely disgraceful poor standard of work. The content of the website embarrassing. Should have gone with Google.”
“DO NOT USE YELL
Opened a new business and contacted them for website/advertising.
They posted our personal home address and phone numbers to the internet without consent and it took they days to remove it.
They’re completely incompetent!”
“Yell is completely disaster! We’ve been working with them for a year and for this short period of time they change our account manager 2-3 times and at the end the results were the same. They are a company that make you believe that they can advertise your business, but this is a massive lie. We let them advertise two of our businesses and we were call them every single day to remind them what they need to do. If you are thinking to sign an agreement for PPC complain with them, you are just wasting your time. They cannot run something like that because all of them don’t have a single knowledge of something big like that. For less than a year we spend hundreds of pounds in Yell for nothing. We even trust them to create one of our websites which wasn’t working at all, so we need to find another company to create it again which cost us more money. Our first manage was Emmy which wasn’t even picking us the phone. Even after they are seeing that the website is not working and realising that this is their fault, they ask us to pay everything for it. It is ridicules how rude they are as well; Sat Linder were our last account manager who dare to call us only for money and he even though that he can rise his voice when he was talking with the owner of our business. If this is the way they think that they have to treat their customers means that they are nothing but a shitty company. They don’t care about your business and they will never care because the only thing that they are looking at is how much you will pay them even then they are not doing anything at all. When we ask them to give us an offer us to be on their website for free even if we are not on first page, they told us that they cannot do such a thing like that. I am sorry but spending our time on idiots as them was the most stupid thing that we deal with. Because they don’t know how to work, and they are really unprofessional when it comes to look after your business.”
“Customer number:
17527551
What a ridiculous contract
DO NOT USE YELL FOR BUSINESS SOCIAL MEDIA CAMPAIGNS
What a ridiculous contract, and I'm kicking myself for entering into it. I will be telling everyone who will listen my experiences, and of course leaving some online reviews. Sod my embarrassment for being duped but if it stops one other business owner falling into their trap then so be it.
- They keep referring to me as MR Holroyd, not MRS, I asked for this to be changed on our first meeting..... in July!
- I was sold an awareness campaign, but should have been sold lead generation. I was told by my "expert" account sales that it was okay, that I would get leads from an awareness campaign. I am hardly even getting clicks let alone leads!
- I was told the advert would be up and live in 7 days it was more like 3 weeks
- I was told I would have ongoing support, but I have to go to extreme lengths to get contact from anyone
- I was told they're a Facebook accredited Partner - yet your campaign, that your "experts" are running on my behalf is delivering next to NOTHING!
- Oh and the advert created by your "expert" Facebook team, was terrible, it didn't "get" my business and I re-worded. They have no alternative strategies to offer, they're not telling me how things could be improved.
I'm not a dummy, I'm a marketer by training and I should have had more confidence in myself. More fool me.”
“I have been given a lot of empty promises regarding what yell will do to improve the situation where um tied into throwing good money after bad, I have the misfortune of having Ryan Oneil as my customer service manager, when I am emailed with a phone appointment by yell he does not phone, does nor get back to me by phone or email when I message, today I have had double the agreed amount of monthly charge taken from my account, there are easier ways to destroy my business than using yell.
I”
“Instead of saying you have been conned it should say you have been yelled they are not SEO they are sales reps who outsource your money to Pakistan who then do damage to your website per Google best practices, they will constantly give you the techy run around like we will get our manager to look yes we can see where you are going wrong we will tell you if you sign another 18 months contract BS, THIEFS WHO SHOULD BE CLOSED DOWN BEFORE ANY MORE VICTIMS”
“Avoid them at any cost. We are a painting and de orating company and we are number 1 for Derby on Yell.com. We pay £415/month for this. Now we paid 8 months so just over £3000. We get from then only 1 client witch paid us including materials £320. We have a call counter and from may to august have only 9 calls from yell witch 4 are under 30sec. I ask all my client where find us and just 5 told me from yell but lime i said only one go with the job. I had 4 calls from people who said call us from yell but they just want to offer us broadband or insurance, they was not clients. Wastw of money. We contacted out solicitor and will go to court because they do just to take your money and dont give nothing in return”
“BEWARE! - If I could give minus stars - I would!
We are a small hair transplant clinic and were receiving about 3 to 6 leads for a free consultation per day from Social Media advertising, wwith a spend of around £10 per day £350 per month), from which 70-80% booked a transplant. A salesman contacted us and said that Yell.com would take us to the next level and warned that we will be 'swamped with leads' and to be sure that we could cope.
We signed a contract and then as soon as they took our campaign over, EVERYTHING STOPPED!
Then, they tooke a large payment from our bank account a month before any payment was due. without consulting us or getting our permission.
Also, even though we are not VAT registered, they charged us an extra 20% VAT on out monthly spend.
I arranged a meeting to discuss why ALL leads had dried up and our account manager could not make it, so they sent someone else. During the meeting she realised that they had changed our demographic form 'Men' to 'Women' and a number of other huge errors. They then said that they had fixed it and again Nothing! In 4 months, during which time we would have previously expected to receive around 600 enquiries from our previous campaign, WE RECEIVED ONLY 2 ENQUIRIES IN TOTAL! Both subsequently cancelled.
Every time I called, they kept telling me how well the figures were looking, but we were not getting any leads.
We then found more errors in the campaign and as our account manager had still not replied to our numerous emails and calls, we cancelled the contract.
They did not reply again and when we finally heard from them, it was to threaten legal action.
They are a sham and I don't believe that they ever spent any of our money and just kept it. They have caused serious damage to our business and should be AVOIDED AT ALL COSTS!”
“A yell salesman called me out of the blue. He sounded genuine and persuaded me to sign up for the reputation manager. Even though I said I would rather think about it, he assured me that the team would help me out with my advertising, and that it would be very straightforward etc. So I signed up, having discussed the monthly costs to try it out for a couple of months. Over a month later, after I realised that the advertising wasn't working, I phoned to try and cancel the product. Only then was I informed that I had been signed up to 12 MONTH MINIMUM CONTRACT, and that I would have to pay 80% of the remaining fee if I wanted to leave.
Of course, these very important details were never discussed over the phone, nor was I sent any Ts&Cs before signing up, so there was no way I could have known. Since I was mis-sold the contract, I was told by some yell employees that my case would be investigated and the calls listened to. They also said that they would send me the calls as evidence.
Fast forward another month and I was contacted by yell employees saying that I wasn't mis-sold, demanding that I pay the fee without any explanation or evidence to support it. Also, the man who scammed me in the first place is not answering my calls or emails which is suspicious. To make matters worse, yell are now trying to threaten me with legal action and debt collection.
Yell is simply a disgraceful organisation- chaotic and dishonest. They will only communicate properly when trying to take your money. It seems like quite a few businesses are being misled and I don't know why they're allowed to continue doing this.”
“THE worst mistake in the 1st year of business. I have not received a single lead through yell. A 1-year contract con. £ 500+. Use Facebook, Twitter; anything but YELL. I could not recommend them to anyone. No contact from them at all. Can't wait to end the contract. ABYSMAL!”
“So a dodgy company called UKDJ - DFB Sound & Light Warehouse based in Nottingham is yet another company who has paid Yell to have my negative feedback removed 2 years after I posted it. I bought something off those deadbeats on Ebay who never delivered It, and instead of just issuing the refund, I had to open a case on Ebay to get my refund, I even left my review on there facebook page and the more trustworthy Google review site. Now and I quote yell are saying: The review in question was removed because it breached Yell’s guidelines. It did not contain any information on the experience of the services/products the business offers. Now if what you have paid for they don't even deliver and then don't even give you your hard earned money back, then I don't know what counts as any information or my experience of this dodgy business.”
“Not very easy to navigate yell's online app. makes it very confusing with regard to invoicing and analytics. No value for money in my opinion. They made it very hard for me to leave and would not accept no as an answer when I gave notice. Kept offering me low incentives to stay (15% discount). They need to do more homework on their customers with regards to value for money.”
“We've had a Yell ad running for around a month now. We originally tried to cancel the ad less than an hour after placing the contract but were told we could not and had the minimum contract period of 12 months. We currently have got 2 visitors to our website with a 100% bounce rate according to Google Analytics. Please use Google Ads or Facebook for business advertising and not Yell!
I'll be leaving a review once a day as I'm paying for your service daily so feel this is fair to keep this review at the top. Do not reply unless it's to accept the cancellation of the contract.
Today Yell has taken 3 times the amount of money the contract stated out of the account.”
