Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 589 Reviews

5 %

of reviewers recommend Yell.com

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1.2

Based on 589 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 37%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I paid for no 1 listing on my area and reputation manager. After a year I only had five clicks. I was mis-sold a product that doesn’t work. They would not let me cancel the contract so I had to pay for the whole year. Total rip off.”

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Posted 5 years ago

“Stay away yell doesn't care about you or your business”

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Posted 5 years ago

“Zero stars. Yell.com vandalised my advert by telling anyone seeing it that my business was "Permanently closed". After 2 months eventually, someone offered me more advertising for more money. I asked for my money back and I was told I was being deluded. I don't know what happened to this company. It has gone really downhill. Value your sanity and your money and don't bother.”

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Posted 5 years ago

“AVOID AVOID AVOID!! They get you into a contract that you cannot cancel. You'll be stuck for a year. They give you tall tales about getting traffic to your website. Zero results so far. No replies to mails. No one in touch. Just money going out of my account every month. I can't believe such businesses are not pulled down by the authorities.”

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Posted 5 years ago

“AVOID like the plague AVOID like the plague. This is the worst company I have ever had the misfortune of dealing with. My fight is nowhere near over yet. The cold caller that calls you will tell you fairy tale, advise that there advertising will get you x amount of sales and they will look after you. They are not upfront and honest about fees. If you take ppc they will put what they like in your advert and not listen to a word you say. They do not get your approval before they make it live. They will have your ppc cost through the roof. Even on a small budget. They do not listen to what you want and don't want in your ad. I checked my bank to cancel the direct debit and I found they had 2 direct debits on my account. There should have only been one!! If you email they ignore you. They do not send an acknowledgement that they have received anything. The call centre is awful and will flat out lie to you.5 days of trying to talk to them and it just ended up with me loosing it and screaming at them like a fishwife. Still no resolution. They are in breach of contract and my next steps are legal action. PLEASE DO NOT TRUST THESE ABSOLUTE JOKERS. CUSTOMER SERVICE IS NOT POOR IT'S NON EXISTANT. YOUR WEB TRAFFIC WILL DROP. YOUR SALES WILL DROP. YOU CAN DO A BETTER JOB ON YOUR OWN”

Helpful Report

Posted 5 years ago

“After some good initial work, the service dropped dramatically to non-existent in the last 6 months. My main account manager was always changing and at least 2 of them admitted to me that their product wouldn't really help my particular business as well as pay per click advertising e.g. google ad words. Customer services would outright fail to call me back and refused to escalate any issues to any manager - terrible! Not only that, despite recognising their own poor service, they absolutely would not refund any of the last 2 months of this terrible service and threatened debt collectors etc. The only thing they care about is enforcing their contracts. As google and facebook have destroyed their old paper directory business, they are relegated to clinging on desperately and leeching off these superior internet models. I could not wait to end my dreaded contract and I advise all small businesses to avoid Yell and work directly on their presence on google, facebook, bing, yahoo etc. and/or use independent consultants and SEO to help achieve this.”

Helpful Report

Posted 5 years ago

“Worst advertising company to go with & waste of money Worst advertising company to go with. Waste of money at £83.16 per month for nothing and a relationship manager that either isn't there or can't be organised to follow through with appointments. Avoid at all cost! You'll benefit much more from boosting your post on Facbook/Google/Instagram for a lot less money. They will sell you big promises but you will end up being disappointed. I am still in a contract for 6 months and can not wait to exit this waste of money contract.”

Helpful Report

Posted 5 years ago

“Awful experience, no longer the Yellow pages of old Yell.com now only interested in getting you in to a water tight contract with hard sell and promises that never materialised, and then milking as much money from you as possible, for advertising and marketing that is worse than useless Then harassing you with debt collector's and solicitor's, with ever more ludicrous money demands”

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Posted 5 years ago

“I did not read the reviews had I done I would not go near them I was lied to from the beginning. They said I would not pay until I was earning from the website. They told me 3500. Now I’m landed with a bill of 7000. Crap website. Difficult to navigate. Would not let me upload my photos so I could sell anything. They are tricksters. Say anything to get you to sign the contract. Stay well away. Shocking despicable absolutely disgraceful poor standard of work. The content of the website embarrassing. Should have gone with Google.”

Helpful Report

Posted 5 years ago

“DO NOT USE YELL Opened a new business and contacted them for website/advertising. They posted our personal home address and phone numbers to the internet without consent and it took they days to remove it. They’re completely incompetent!”

Helpful Report

Posted 5 years ago

“Yell is completely disaster! We’ve been working with them for a year and for this short period of time they change our account manager 2-3 times and at the end the results were the same. They are a company that make you believe that they can advertise your business, but this is a massive lie. We let them advertise two of our businesses and we were call them every single day to remind them what they need to do. If you are thinking to sign an agreement for PPC complain with them, you are just wasting your time. They cannot run something like that because all of them don’t have a single knowledge of something big like that. For less than a year we spend hundreds of pounds in Yell for nothing. We even trust them to create one of our websites which wasn’t working at all, so we need to find another company to create it again which cost us more money. Our first manage was Emmy which wasn’t even picking us the phone. Even after they are seeing that the website is not working and realising that this is their fault, they ask us to pay everything for it. It is ridicules how rude they are as well; Sat Linder were our last account manager who dare to call us only for money and he even though that he can rise his voice when he was talking with the owner of our business. If this is the way they think that they have to treat their customers means that they are nothing but a shitty company. They don’t care about your business and they will never care because the only thing that they are looking at is how much you will pay them even then they are not doing anything at all. When we ask them to give us an offer us to be on their website for free even if we are not on first page, they told us that they cannot do such a thing like that. I am sorry but spending our time on idiots as them was the most stupid thing that we deal with. Because they don’t know how to work, and they are really unprofessional when it comes to look after your business.”

Helpful Report

Posted 5 years ago

“Customer number: 17527551 What a ridiculous contract DO NOT USE YELL FOR BUSINESS SOCIAL MEDIA CAMPAIGNS What a ridiculous contract, and I'm kicking myself for entering into it. I will be telling everyone who will listen my experiences, and of course leaving some online reviews. Sod my embarrassment for being duped but if it stops one other business owner falling into their trap then so be it. - They keep referring to me as MR Holroyd, not MRS, I asked for this to be changed on our first meeting..... in July! - I was sold an awareness campaign, but should have been sold lead generation. I was told by my "expert" account sales that it was okay, that I would get leads from an awareness campaign. I am hardly even getting clicks let alone leads! - I was told the advert would be up and live in 7 days it was more like 3 weeks - I was told I would have ongoing support, but I have to go to extreme lengths to get contact from anyone - I was told they're a Facebook accredited Partner - yet your campaign, that your "experts" are running on my behalf is delivering next to NOTHING! - Oh and the advert created by your "expert" Facebook team, was terrible, it didn't "get" my business and I re-worded. They have no alternative strategies to offer, they're not telling me how things could be improved. I'm not a dummy, I'm a marketer by training and I should have had more confidence in myself. More fool me.”

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Posted 5 years ago

“total nightmare do not go near these conmen jokers cost me a fortune I stress to all their future victims stay away”

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Posted 5 years ago

“Avoid at all costs!!”

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Posted 5 years ago

“I have been given a lot of empty promises regarding what yell will do to improve the situation where um tied into throwing good money after bad, I have the misfortune of having Ryan Oneil as my customer service manager, when I am emailed with a phone appointment by yell he does not phone, does nor get back to me by phone or email when I message, today I have had double the agreed amount of monthly charge taken from my account, there are easier ways to destroy my business than using yell. I”

Helpful Report

Posted 5 years ago

“Instead of saying you have been conned it should say you have been yelled they are not SEO they are sales reps who outsource your money to Pakistan who then do damage to your website per Google best practices, they will constantly give you the techy run around like we will get our manager to look yes we can see where you are going wrong we will tell you if you sign another 18 months contract BS, THIEFS WHO SHOULD BE CLOSED DOWN BEFORE ANY MORE VICTIMS”

Helpful Report

Posted 5 years ago

“Avoid them at any cost. We are a painting and de orating company and we are number 1 for Derby on Yell.com. We pay £415/month for this. Now we paid 8 months so just over £3000. We get from then only 1 client witch paid us including materials £320. We have a call counter and from may to august have only 9 calls from yell witch 4 are under 30sec. I ask all my client where find us and just 5 told me from yell but lime i said only one go with the job. I had 4 calls from people who said call us from yell but they just want to offer us broadband or insurance, they was not clients. Wastw of money. We contacted out solicitor and will go to court because they do just to take your money and dont give nothing in return”

Helpful Report

Posted 5 years ago

“Almost no business came from ad at all, then when it comes to renew contract with them, we didn't wish to do so then got messed about a lot..”

Helpful Report

Posted 5 years ago

“BEWARE! - If I could give minus stars - I would! We are a small hair transplant clinic and were receiving about 3 to 6 leads for a free consultation per day from Social Media advertising, wwith a spend of around £10 per day £350 per month), from which 70-80% booked a transplant. A salesman contacted us and said that Yell.com would take us to the next level and warned that we will be 'swamped with leads' and to be sure that we could cope. We signed a contract and then as soon as they took our campaign over, EVERYTHING STOPPED! Then, they tooke a large payment from our bank account a month before any payment was due. without consulting us or getting our permission. Also, even though we are not VAT registered, they charged us an extra 20% VAT on out monthly spend. I arranged a meeting to discuss why ALL leads had dried up and our account manager could not make it, so they sent someone else. During the meeting she realised that they had changed our demographic form 'Men' to 'Women' and a number of other huge errors. They then said that they had fixed it and again Nothing! In 4 months, during which time we would have previously expected to receive around 600 enquiries from our previous campaign, WE RECEIVED ONLY 2 ENQUIRIES IN TOTAL! Both subsequently cancelled. Every time I called, they kept telling me how well the figures were looking, but we were not getting any leads. We then found more errors in the campaign and as our account manager had still not replied to our numerous emails and calls, we cancelled the contract. They did not reply again and when we finally heard from them, it was to threaten legal action. They are a sham and I don't believe that they ever spent any of our money and just kept it. They have caused serious damage to our business and should be AVOIDED AT ALL COSTS!”

Helpful Report

Posted 5 years ago

“A yell salesman called me out of the blue. He sounded genuine and persuaded me to sign up for the reputation manager. Even though I said I would rather think about it, he assured me that the team would help me out with my advertising, and that it would be very straightforward etc. So I signed up, having discussed the monthly costs to try it out for a couple of months. Over a month later, after I realised that the advertising wasn't working, I phoned to try and cancel the product. Only then was I informed that I had been signed up to 12 MONTH MINIMUM CONTRACT, and that I would have to pay 80% of the remaining fee if I wanted to leave. Of course, these very important details were never discussed over the phone, nor was I sent any Ts&Cs before signing up, so there was no way I could have known. Since I was mis-sold the contract, I was told by some yell employees that my case would be investigated and the calls listened to. They also said that they would send me the calls as evidence. Fast forward another month and I was contacted by yell employees saying that I wasn't mis-sold, demanding that I pay the fee without any explanation or evidence to support it. Also, the man who scammed me in the first place is not answering my calls or emails which is suspicious. To make matters worse, yell are now trying to threaten me with legal action and debt collection. Yell is simply a disgraceful organisation- chaotic and dishonest. They will only communicate properly when trying to take your money. It seems like quite a few businesses are being misled and I don't know why they're allowed to continue doing this.”

Helpful Report

Posted 5 years ago

Yell.com is rated 1.2 based on 589 reviews