“What didn’t go wrong with Yell, if I could leave a -5 star I would, absolutely crazy how this company can do the things they are doing in this day and age, I could write paragraphs on what they have done and how much money they have robbed from me, I never write bad reviews on anything just cause I don’t really care, only reason I am writing this is to make sure no one gives them business at all, they are daylight robbery! Literally! This is no exaggeration at all... Every person who works for them are rude and try to bully you, it’s crazy, I’m actually shocked at how a big company like this are getting away with robbing people left right and centre, they sell you the world”
“I am a small business and have spend over £30,000 on a website which has never been completed. This was started 3 years ago. I have had to close my account as they wanted over £1000 per month advertising. They just stopped developing the site after the payment was made and kept moving me between people. I have nothing to show for my hard earned money. I have had a high level complaint in for almost 2 years which just gets passed around. Worst company I have ever worked with. Total White Collar Crime!!!”
“WARNING TO ALL BUSINESS OWNERS:
Do not use Yell.com for advertising. After been shut down because of coronavirus and having zero income, i stopped my direct debit and contacted them to explain my circumstances, after a couple of calls and telling them i would not be reinstating the direct debit until i received some income they said they would give me a payment holiday but instead sent my account to a debt collection agency, after taking to the agency who agreed they went the wrong way about it i am letting everyone know: YELL.COM are a money grabbing company who don't care about their customers circumstances especially through this unprecedented time. Im sorry but because of this i will be letting anyone know who will listen about this terrible company.”
“OVER 30 years AS A loyal CUSTOMER…
OVER 30 years AS A loyal CUSTOMER DISGUSTING
ABSOLUTELY DISGUSTING BEHAVIOUR FROM…yell/ Hibu
ABSOLUTELY DISGUSTING BEHAVIOUR FROM THIS COMPANY
BY THE WAY THIS WAS FEW WEEKS AFTER RETURNING DUE TO COVID 19
After receiving a DEPT RECOVERY LETTER STATING I HAD TO PAY OVER £363 Because I had not paid my invoices due to COVID I was quite SHOCKED TO SAY THE LEAST
AND IN THE MEAN TIME THEY HAD CLOSED ALL MY WEBSITE AND EMAILS IS I DID EVERYTHING THROUGH THEM NO EXPLICATION OR EMAIL OR EVEN A LETTER SO MUCH SO I COULDN'T GET ANY EMAILS OR CUSTOMERS LOOKING AT MY WEBSITE AND ITS BEEN WEEKS NOW CAN YOU IMAGINE MY DISTRESS AT SUCH A DIFFICULT TIME IT WAS A NIGHTMARE “at such a time when we are supposed to be in this together.
SO I RANG EXPLAINED TO THE LADY BECAUSE OF COVID THE BUSINESS WAS STRUGGLING AS I DID NOT GET ANY HELP FROM GOVERNMENT SO PAYMENTS WHERE TAKING LONGER TO PAY BUT THEY WILL EVENTUALLY BE PAID IT IS GOING YO TAKE LONGER THAT WAS IN JUNE AND I HAD NOT HEARD ANYTHING TILL I RECEIVED THIS DEPT LETTER FROM A DEPT AGENCY I HAVE NEVER BEEN SO INSULTED IN MY LIFE. WHY DID YOU NOT CONTACT ME???????! TO RESOLVE
WHAT I WOULD LIKE TO KNOW IS
1, WHY DID YOUR COMPANY NOT CONTACT ME SOONER
2, WHY DID YOUR COMPANY CUT MY EMAILS AND WE SITE OFF WITH NO EXPLANATION.
3, WHY DIDDNT YOU GIVE ANY TIME TO GET ME BACK ON MY FEET
4,WHY IN THIS UNCERTAIN TIME WITH A PANDEMIC YOU DID NOT SHOW ANY COMPASSION FOR SMALL BUSINESS LIKE MINE
5, WHY DID YOU SEND A DEPT LETTER
6, WHY IS THERE EXTRA CHARGES ON THE LETTER
7, WHY ARE YOU SUCH A NASTY UNCARING DESPICABLE COMPANY
8.WHY DID YOU NOT CONTACT ME STATING YOU ARE GOING TO CUT MY WEBSITE ME OFF
9 WHY IN MY TIME OF NEED THERE WAS NO LOYALTY
10, I HAVE NEVER FELT SO ASHAMED TO RCIEVE SUCH A LETTER AS A LOYAL CUSTOMER FOR OVER 30 YEARS YES 30 YEARS
I AM ABSOLUTELY DISGUSTED I AM SO GLAD YOU HAVE ENDED MY CONTRACT I WIL NEVER NEVER NEVER USE YOUR COMPANY AGAIN BELIEVE ME I AM GOING ELSE WHERE TO A MUCH NICER TRUSTWORTHY COMPANY AGAIN WHEN
FINALY CAN I JUST SAY THIS REVIEW IS A CONSEQUENCE OF YOUR BAD BUSINESS TO A VERY UNHAPPY CUSTOMER
AND I WANT THE WORLD TO KNOW HOW BAD YOU ARE
PLEASE PLEASE IF ANY COMPANIES ARE OUT THERE CONSIDERING USING YELL.... DO NOT THEY ARE THE WORST DESPICABLE NASTY HORRIBLE WORST COMPANY I HAVE HAD THE MOST WORST EXPERIENCE AND I DO NOT WANT YOU TO FEEL THE WAY I DO.
At a time when we are all in this together THERE ARE BIGGER COMPANIES THAT THINK THEY ARE ABOVE US ALL WELL THIS IS FOM ME
@#%”
“Cancelled subscription and still looking for money after cancellation date. Asked for documentation to prove additional money due. No info sent and money they claim is owed has now been put in hands of debt collectors. A worry we could do without given all the issues caused by COVID”
“Avoid at all costs. As well as getting zero business from display advertising & paid-for searches, they also continually ignored us, didn't do what they say they would, and are now using a petty argument about terminology to claim they never knew we wanted to cancel the contract and to keep the money we have incorrectly been charged for months. Middlemen with nothing to offer and they know it, which is why they find every excuse to hold onto your money at all costs rather than provide a fair & worthwhile service.”
“I had a problem with a business I was unfortunate enough to use from Yell. so I left a 1 star review which vanished after I presume the mere behest of the business, further if a business has reviews only the 5 stara can be viewed, reviews less than that are included in the totals but are no where to be seen. You can easily check thatby looking for CJBS building services. Yell also provides facilities for the business to turn reviews on and off at their whim. Not a very trust worthy thing if you ask me.”
“Promised the earth when selling their services, delivered nothing, zilch. Poor website and over 12 months with a paid number 1 listing on yell.com and using their website service, not one single enquiry. Forget sales, conversions, etc Not ONE single enquiry!”
“YELL .com You are a complete disgrace. You lie, bully and threaten when I complained. You seem to have a team of bullies in your Birmingham office. I would highly recommend to anyone looking to advertise, steer well clear of this company.”
“Absolutely awful company. Have lied to me for the last 6 months. I have tried everything possible to right my account and I have been lied to!! They told me that because I’ve breached my contract I’ve got to pay the amount in full but they haven’t provided me with the full contract for 6 MONTHS!! But I still have to pay the full price. They did NOTHING to help me get the account right all they said was wait for it to get to debt collection and then we can sort it with you. I’m now being told that is incorrect. I have requested all recorded calls and will be forwarding to trading standards. I have kept in contact every month and tried my hardest to sort it and the account managers are never available. Calls are never returned. The communication with this company is horrendous. Only do a free listing they will lie to you and then do you out of pocket.”
“What a complete waste of money.
- From being excited and hopeful from an excellent sales pitch. These guys could sell ice to the Eskimos by promising you the world
- Once they have you it's soon apparent you fell for the smooth talk. The service was very slow to set up, full of errors and you quickly realise your not a valued customer, just a ticket number on a waiting list.
- I recieved no sales, no leads and if I did ... it wasnt traceable. The worst £3k ive ever been swindled for by digital marketing "experts"
- Locked into a 12 month contract for a diabolical service that doesn't only not work. But was mis-sold.
Your cost per clicks if you use Yell will be higher than your competitors not using Yell. The Audience targeting is incorrect too.
- promises made that were forgotten about.
All in all, I would give Yell a 0.5/10 (Half a point for the genius way they use an old trusted name to rob you)”
