Yell.com Reviews

Name: Yell.com
Rating: 1.24

1.2 Rating 613 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 613 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Over A Month
On-time Delivery	Greater than 28%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Yell.com 2 star review on 25th October 2025

Sophia Abrams

Harrylucy977 At Gmail. Com

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yell have been very difficult to deal with during the pandemic, initially helpful at the outset but then all support drained away. My small business severely affected and closed down, I’ve still had to pay despite explaining that myself and my husband have both been affected and we cannot support ourselves and our child. They offered to half the money but it did not materialise twice, and now I have gone overdrawn. What absolute shocking customer support, given they could have had a customer for life if they supported me well through this. If this is how they treat sole traders who are struggling it bodes terribly badly for them in the future. In addition to that the as did not even work and all I’ve had are nuisance calls. Never ever use yell.com”

Helpful Report

Posted 5 years ago

“Absolutley shocked and disgusted about how one of your sale team spoke to me,belittling and aggressive i will never use your services”

Helpful Report

Posted 5 years ago

“Reviewed a company using Yell's website, it wasn't a good review but it wasn't a good company. The review quickly disappeared. Upon further inspection the company has 17 reviews, but only four are visible, three written on three consecutive days and each one was the reviewer's only review. It seems that Yell removes all but the glowing reviews so you cannot make a reasonable judgement of whether the company is any good or it is a scam operation. And they do not remove fake reviews. Being on Yell does not reflect well on your business.”

Helpful Report

Posted 5 years ago

“Avoid avoid avoid at all costs the worst company to invest your money in look at the reviews I’ve never seen anybody have one point something with you because you cannot write negative reviews don’t avoid avoid avoid do not use these people they are shocking”

Helpful Report

Posted 5 years ago

“Yell is an absolute joke I would not waste your money in any shape or form they are totally unprofessional company and they don’t follow through with what they do at all cost do not do not waste your money people do not use directories anymore and the cancellation policy is rubbish”

Helpful Report

Posted 5 years ago

“Just really bad waste over £500 with them which they refused to give back when making my website. Bad customer service, had to fight to get out of my contract. Waste of time and money.”

Helpful Report

Posted 5 years ago

“Yell I find are really abrupt on the phone, if you dont have all your details to hand, ie acct number, and they cant find the bloody business address on their system. What numptys they are.”

Helpful Report

Posted 5 years ago

“I have joined yell total waste of money totally useless you never get anybody reply back to me from yell and I would definitely not wasting your money people do not use directories anymore. and get out clause is very difficult to get out to keep your money in your pocket don’t waste it”

Helpful Report

Posted 5 years ago

“Set up a free business listing but they won't now remove it! I don't want clients turning up at the business adree without an appointment so I want the free business listing removed. Bizarre and convoluted "security" means they are refusing to remove the listing that literally anybody could have set up, they didn't ask for one scrap of security or identity information to set up the listing. What if this was set up maliciously? A genuine businesses wouldn't be able to have a malicious listing taken down. What a joke! Don't bother with Yell.com it's more trouble than it's worth. There are far better and safer ways to advertise your business.”

Helpful Report

Posted 5 years ago

“once they con you into signing up, they are impossible to contact afterwards. They made me a website, thats that, nothing worked, No phone calls. No apologies, if someone goes wrong, they say its a minimum of five working days to resolve any issue, I was beyond shocked but it took nine days top just send me a link for me to access my emails.”

Helpful Report

Posted 5 years ago

“STAY VERY CLEAR OF THIS COMPANY. We run an events business which has been almost completely destroyed by COVID-19 and yell have been charging us over £300 a month since March for a service that is useless to us when it is against the law to use the vast majority of our services and we have no money to pay them due to such severely decreased income. They are refusing the cancel our service and said they would only cancel it if we dissolve our business. They do not care about the businesses that use there services and only want there money. We have lost our building and have just had to make all of our staff redundant and even after telling them this they insist that we still have to pay. STAY CLEAR.”

Helpful Report

Posted 5 years ago

“Promise the world and delivered nothing , built me a website that took months to do and wasn’t what I wanted and after six months I had to link it to my yelp listing ,so much paying a Reputation manager God knows what he does as he doesn’t look after your account .”

Helpful Report

Posted 5 years ago

“Complete rip off Miss sold and bully tactics”

Helpful Report

Posted 5 years ago

“Terrible, was meant to get a 3 month break due to Covid, had a bill through the door from a Devt collection agency. Yell said they would sort it but they just can't be bother. One of the most unprofessional companies I have ever cone across. Be mindful of the clueless chavs on the other end of the phone”

Helpful Report

Posted 5 years ago

“Waste of time. Never delivered what was primised. Yell got me 9 clicks in 1 year for £2,000”

Helpful Report

Posted 5 years ago

“Signed up with yell at £80’a month, Amanda sounds very positive on the phone, but once I’d signed up was absolutely no help at all, never received any calls and when I complained to Amanda she up’d my contract to £105 a month, and started a brand new 12 month contract, it was only when I’d got the recordings of our telephone conversations that clearing heard me saying I’m not paying any more money that l was able to get out of my contract, at a loss of £800, they are a scam company, do NOT sign up with yell.”

Helpful Report

Posted 5 years ago

“If I can give 0 stars I would. During sales call I felt extremely pressured and it was a very long and boring pitch. They sold me a website along with management, the website was made totally wrong and after two months of being constantly let down by all their claims, I decided to terminate the agreement. They say you can't buy they are liars and their contracts mean nothing. They don't actually sell any service or any products. It's just one big money making hoax.”

Helpful Report

Posted 5 years ago

“Don't give yell a penny you will never get it back worst company for advertising”

Helpful Report

Posted 5 years ago

“Cheats and misleading sales..tied into a contract even thou the price is wrong. You won't release the phone records to me. Never ever go with Yell.”

Helpful Report

Posted 5 years ago

“I have been with yell for a few years and it has been helpful to receive clients but waste a lot of times giving you numbers and stats and fill your head with words and always suggest more expensive package and telling you encourage you to spend more money with them . They had talked me into depending something I didn't really want and was stuck and they would do their best to talk me out of changing it.very exhausting indeed.”

Helpful Report

Posted 5 years ago

Yell.com is rated 1.2 based on 613 reviews