Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 583 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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Metrics

1.2

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely terrible service for a lot of money no return on what was spent these people are liars and cheaters do not trust them or listen to any brilliant offers which will leave you with empty pockets YOU HAVE BEEN WARNED”

Helpful Report

Posted 4 years ago

“Awful company, they lie and cheat their way into a 12 month contract and then give you nothing for your money. DO NOT WASTE YOUR TIME OR MONEY HERE!!!!!!”

Helpful Report

Posted 4 years ago

“Took out the complete package, web site, reputation manager, guaranteed ranking position no3 for plumbers in my area. 52 calls in 6 months.....2 calls a week not atcual jobs.... 14 email inquiries.... again not job and most were leads you would not want...please don't waste your money on Yell....promise the earth and there own analytical trackers proves there system is floored. Phoned time and time again.... nothing they can do just pay your bill.... Rip off company for the small local business man...”

Helpful Report

Posted 4 years ago

“Bombarded with calls after free listing. Slick sales pitch amd passed to so called digital marketing pro.. Urrrmmm again pitch amd bored to death. She made me download the app. Then she made me create an account. I was begging to get off the phone. Before you know it they send me a agreement which is actually a loan agreement. Very naughty. Disgusting. Becareful you can't cancel as business to business. Clever. I never signed but how dare they. They made a £38 million pound profit last year. By being vampires amd sucking the blood and scamming small businesses . Do your research. I hate Yell. An now removing my listing.. So many creepy voicemails from them to push me sign this disgrace of a 12 month locked in rolling by default into year 2... Trading standards seriously”

Helpful Report

Posted 4 years ago

“Bad service, nothing you promised I got. Came out of a year contract and you are still trying to charge me???”

Helpful Report

Posted 4 years ago

“What didn’t go wrong with Yell, if I could leave a -5 star I would, absolutely crazy how this company can do the things they are doing in this day and age, I could write paragraphs on what they have done and how much money they have robbed from me, I never write bad reviews on anything just cause I don’t really care, only reason I am writing this is to make sure no one gives them business at all, they are daylight robbery! Literally! This is no exaggeration at all... Every person who works for them are rude and try to bully you, it’s crazy, I’m actually shocked at how a big company like this are getting away with robbing people left right and centre, they sell you the world”

Helpful Report

Posted 4 years ago

“I am a small business and have spend over £30,000 on a website which has never been completed. This was started 3 years ago. I have had to close my account as they wanted over £1000 per month advertising. They just stopped developing the site after the payment was made and kept moving me between people. I have nothing to show for my hard earned money. I have had a high level complaint in for almost 2 years which just gets passed around. Worst company I have ever worked with. Total White Collar Crime!!!”

Helpful Report

Posted 4 years ago

“Worst scammers out there!! Join IHATEYELL.com to read 3000 experiences !!! https://m.facebook.com/groups/264231460984509/?view=group”

Yell.com 1 star review on 29th August 2020

Helpful Report

Posted 4 years ago

“WARNING TO ALL BUSINESS OWNERS: Do not use Yell.com for advertising. After been shut down because of coronavirus and having zero income, i stopped my direct debit and contacted them to explain my circumstances, after a couple of calls and telling them i would not be reinstating the direct debit until i received some income they said they would give me a payment holiday but instead sent my account to a debt collection agency, after taking to the agency who agreed they went the wrong way about it i am letting everyone know: YELL.COM are a money grabbing company who don't care about their customers circumstances especially through this unprecedented time. Im sorry but because of this i will be letting anyone know who will listen about this terrible company.”

Helpful Report

Posted 4 years ago

“OVER 30 years AS A loyal CUSTOMER… OVER 30 years AS A loyal CUSTOMER DISGUSTING ABSOLUTELY DISGUSTING BEHAVIOUR FROM…yell/ Hibu ABSOLUTELY DISGUSTING BEHAVIOUR FROM THIS COMPANY BY THE WAY THIS WAS FEW WEEKS AFTER RETURNING DUE TO COVID 19 After receiving a DEPT RECOVERY LETTER STATING I HAD TO PAY OVER £363 Because I had not paid my invoices due to COVID I was quite SHOCKED TO SAY THE LEAST AND IN THE MEAN TIME THEY HAD CLOSED ALL MY WEBSITE AND EMAILS IS I DID EVERYTHING THROUGH THEM NO EXPLICATION OR EMAIL OR EVEN A LETTER SO MUCH SO I COULDN'T GET ANY EMAILS OR CUSTOMERS LOOKING AT MY WEBSITE AND ITS BEEN WEEKS NOW CAN YOU IMAGINE MY DISTRESS AT SUCH A DIFFICULT TIME IT WAS A NIGHTMARE “at such a time when we are supposed to be in this together. SO I RANG EXPLAINED TO THE LADY BECAUSE OF COVID THE BUSINESS WAS STRUGGLING AS I DID NOT GET ANY HELP FROM GOVERNMENT SO PAYMENTS WHERE TAKING LONGER TO PAY BUT THEY WILL EVENTUALLY BE PAID IT IS GOING YO TAKE LONGER THAT WAS IN JUNE AND I HAD NOT HEARD ANYTHING TILL I RECEIVED THIS DEPT LETTER FROM A DEPT AGENCY I HAVE NEVER BEEN SO INSULTED IN MY LIFE. WHY DID YOU NOT CONTACT ME???????! TO RESOLVE WHAT I WOULD LIKE TO KNOW IS 1, WHY DID YOUR COMPANY NOT CONTACT ME SOONER 2, WHY DID YOUR COMPANY CUT MY EMAILS AND WE SITE OFF WITH NO EXPLANATION. 3, WHY DIDDNT YOU GIVE ANY TIME TO GET ME BACK ON MY FEET 4,WHY IN THIS UNCERTAIN TIME WITH A PANDEMIC YOU DID NOT SHOW ANY COMPASSION FOR SMALL BUSINESS LIKE MINE 5, WHY DID YOU SEND A DEPT LETTER 6, WHY IS THERE EXTRA CHARGES ON THE LETTER 7, WHY ARE YOU SUCH A NASTY UNCARING DESPICABLE COMPANY 8.WHY DID YOU NOT CONTACT ME STATING YOU ARE GOING TO CUT MY WEBSITE ME OFF 9 WHY IN MY TIME OF NEED THERE WAS NO LOYALTY 10, I HAVE NEVER FELT SO ASHAMED TO RCIEVE SUCH A LETTER AS A LOYAL CUSTOMER FOR OVER 30 YEARS YES 30 YEARS I AM ABSOLUTELY DISGUSTED I AM SO GLAD YOU HAVE ENDED MY CONTRACT I WIL NEVER NEVER NEVER USE YOUR COMPANY AGAIN BELIEVE ME I AM GOING ELSE WHERE TO A MUCH NICER TRUSTWORTHY COMPANY AGAIN WHEN FINALY CAN I JUST SAY THIS REVIEW IS A CONSEQUENCE OF YOUR BAD BUSINESS TO A VERY UNHAPPY CUSTOMER AND I WANT THE WORLD TO KNOW HOW BAD YOU ARE PLEASE PLEASE IF ANY COMPANIES ARE OUT THERE CONSIDERING USING YELL.... DO NOT THEY ARE THE WORST DESPICABLE NASTY HORRIBLE WORST COMPANY I HAVE HAD THE MOST WORST EXPERIENCE AND I DO NOT WANT YOU TO FEEL THE WAY I DO. At a time when we are all in this together THERE ARE BIGGER COMPANIES THAT THINK THEY ARE ABOVE US ALL WELL THIS IS FOM ME @#%”

Helpful Report

Posted 4 years ago

“Cancelled subscription and still looking for money after cancellation date. Asked for documentation to prove additional money due. No info sent and money they claim is owed has now been put in hands of debt collectors. A worry we could do without given all the issues caused by COVID”

Helpful Report

Posted 4 years ago

“Absolute frauds take your money and paying for number 5 search for my job and had nothing. Misleading sales approach and absolutely garbage”

Helpful Report

Posted 4 years ago

“Avoid at all costs. As well as getting zero business from display advertising & paid-for searches, they also continually ignored us, didn't do what they say they would, and are now using a petty argument about terminology to claim they never knew we wanted to cancel the contract and to keep the money we have incorrectly been charged for months. Middlemen with nothing to offer and they know it, which is why they find every excuse to hold onto your money at all costs rather than provide a fair & worthwhile service.”

Helpful Report

Posted 4 years ago

“I'm only giving one because I have to otherwise it would have been 0. AVOID! AVOID! That's all I'm going to say.”

Helpful Report

Posted 4 years ago

“I had a problem with a business I was unfortunate enough to use from Yell. so I left a 1 star review which vanished after I presume the mere behest of the business, further if a business has reviews only the 5 stara can be viewed, reviews less than that are included in the totals but are no where to be seen. You can easily check thatby looking for CJBS building services. Yell also provides facilities for the business to turn reviews on and off at their whim. Not a very trust worthy thing if you ask me.”

Helpful Report

Posted 4 years ago

“Promised the earth when selling their services, delivered nothing, zilch. Poor website and over 12 months with a paid number 1 listing on yell.com and using their website service, not one single enquiry. Forget sales, conversions, etc Not ONE single enquiry!”

Helpful Report

Posted 4 years ago

“YELL .com You are a complete disgrace. You lie, bully and threaten when I complained. You seem to have a team of bullies in your Birmingham office. I would highly recommend to anyone looking to advertise, steer well clear of this company.”

Helpful Report

Posted 4 years ago

“Absolutely awful company. Have lied to me for the last 6 months. I have tried everything possible to right my account and I have been lied to!! They told me that because I’ve breached my contract I’ve got to pay the amount in full but they haven’t provided me with the full contract for 6 MONTHS!! But I still have to pay the full price. They did NOTHING to help me get the account right all they said was wait for it to get to debt collection and then we can sort it with you. I’m now being told that is incorrect. I have requested all recorded calls and will be forwarding to trading standards. I have kept in contact every month and tried my hardest to sort it and the account managers are never available. Calls are never returned. The communication with this company is horrendous. Only do a free listing they will lie to you and then do you out of pocket.”

Helpful Report

Posted 4 years ago

“Joke company. Worked for them and they are teaching their employees to miss sell then firing them when they are outed”

Helpful Report

Posted 4 years ago

“Worst company I have ever dealt with and I've dealt with allot of companies, don't waste your time or your money.”

Helpful Report

Posted 4 years ago

Yell.com is rated 1.2 based on 583 reviews