“To start a brilliant process. Very easy to get the information needed to make a decision about advertising. Jordan was brilliant and very knowledgeable, apologies I didn't take the name of the lady who verified my order but she was equally awesome.
BUT heres the kicker. It's a complete waste of money, once I signed up and got going I heard from yell only once, a guy called Christopher who was a pushy salesman who did not want to discuss the performance of yell which by the way was dismal. The results were horrible. I have a window cleaning business and I wasted £35 a month for 12 months, no support, only 7 sales and to give you an idea over 12 months I got 1,999 impressions from yell. If you compare that with facebook where I get on average 2,100 per MONTH!!! and that's free!!! its staggering that yell manages to sell advertising, yell is a dinosaur with very pushy sales people, the results are close to dire and its a complete waste of money.”
“I left a review for a yell recommended service I had received for cleaning. The cleaning was not good. Yell contacted me and said I had three days in which to verify the review with photos etc. What if I am away?as I was. And why do they think that just because one of their businesses has complained about a person leaving a bad review it should be removed. This is not honest and transparent. No wonder the service recieves 5 stars all the time. It is the last time I trust a Yell Business.”
“They remove bad reviews and tolerate fake reviews, mostly from companies with large adverts. I wrote a review about a company I had an awful experience with and it was constantly deleted. All the five star reviews came from single-use accounts written within a few days of each other. Potential customers will simply assume all positive reviews to be fake and that is not good for any business is it.”
“Copyright and Cheating
We have just needed to contact them as they have stolen our images from our website at SplashbacksNI. Images we have taken from our jobs, displaying our product and work and used them to build a website for a rival company in our own area!!! Who are advertising them on their site as their own.
Disgraceful!!! Would sue but they are so large they'd probably wipe us out in legal costs first.
So, if you you see a repeat - it's our work and other companies should have more pride in their own so they can use their own images.
STAY CLEAR!!!”
“After seeing so many negative reviews of miss-selling. I think I know what the problem is.
The telesales staff at Yell are under enormous pressure to secure £700-800 worth of business a day...A DAY!
The enormous pressure of keeping your job will lead them to cut corners to ensure a sale and meet their KPIs.. This is not their fault but rather management not selling using a consultative approach.”
“DO NOT SIGN UP!!!!!
Absolutely useless signed up for top 5 in 2 affluent areas in Essex and had 1 call in 6 months despite them saying I require more reviews and photos which I have more of both within the top 5 listings.
I would much rather pay someone £100 to deliver leaflets than pay these crooks a further penny and being tied up in a 12 month contract infuriates me every month paying for nothing.”
“JUST LEAVE... and feel free to waste there time and please do not pay them, they cannot do anything... at all. They literally have no legal powers whatsoever. Everything they say is made up and so are all the five star reviews. They'll make empty threats but u can ignore them, some are quite funny. They'll send u letters but nothing will come of it. They can't do a single thing unless they take u to court, which they won't because they're contact is a weak as they are.
There are many useful websites that also have zero respect for them, which will also tell u how to leave and FB and Twitter pages etc that hate there guts... definitely worth checking out.
Eventually they'll go under, sooner rather than later!”
“They're all over covering up their bad reviews. They included a fake 5 stars on their twitter link - there are no google reviews, and you have to find sites like this for the truth about them.”
“The agent NEVER told I was entering a 12 months period contract.
I was shocked!
I demanded the interruption of the contract because of this but have been denied!”
“I have had so many problems with this company. I bought a website, then discovered I needed more that 100 products on. I then got in touch and said I would like to go to the advanced website. That's when I was miss sold, I was told it would be another £1200 per year on top of what I was paying. That got sorted out, but at the same time I was told that I needed Smart Performance. Since then I have had so many so called 'experts' on the case, and for the amount I am paying, I should be raking the money in. Unfortunately, this is not the case, and I am likely to go out of business sooner than I get any sales through the website.”
“They contact you until you sign the contract and then they disappear. Their minimum contract is 12 months and you get ZERO click, calls or customers. Their platform is useless and attracts ZERO potential customers. Absolute scam! Don't use them!!”
“Absolute rubbish very poor customers service
In 4 months they have made zero attempt to resolve any of my payment issues
They just dont care
They refuse me the right to speak to a manager
Avoid this company”
“Do mot trust Yell, money talks with this company.
They let big national companies swamp the directory claiming they are local and give them false reviews.
Ive been banned now and account disabled because ive complained for change.”
“The reviews on this website are incredibly accurate and create the perfect impression of a crooked house full of crooked people. They are manipulating, dishonest, unlawful, woefully inept, and horribly misleading.”
“My father had a funeral plan from October 2018-March 2020 with Agape Funeral service in Waterfoot but cancelled his plan because of the deceit and lies..so what you see is just a front.
They got stripped of their LPA’s in feb 2020 because he doesn’t trust them anymore..”
“Beware of the Yell sales teams, sell you a different story to what they deliver and then when you try to cancel you learn that the 14 day notice period they tell you is mandatory is incorrect, they also have it seems Service Period that you have to cancel from to so in our case the 14 days actually became 5 weeks !! Beware of the incorrect details a rep tells you and read your contract from cover to cover to reveal the little surprises they have for when you cancel - Will Never Use Yell Again, lots of false promises.”
