Yell.com Reviews

Name: Yell.com
Rating: 1.23

1.2 Rating 583 Reviews

5 %

of reviewers recommend Yell.com

Company Reviews

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1.2

Based on 583 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
On-time Delivery	Greater than 43%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My father had a funeral plan from October 2018-March 2020 with Agape Funeral service in Waterfoot but cancelled his plan because of the deceit and lies..so what you see is just a front. They got stripped of their LPA’s in feb 2020 because he doesn’t trust them anymore..”

Yell.com 1 star review on 9th March 2021

Helpful Report

Posted 4 years ago

“Beware of the Yell sales teams, sell you a different story to what they deliver and then when you try to cancel you learn that the 14 day notice period they tell you is mandatory is incorrect, they also have it seems Service Period that you have to cancel from to so in our case the 14 days actually became 5 weeks !! Beware of the incorrect details a rep tells you and read your contract from cover to cover to reveal the little surprises they have for when you cancel - Will Never Use Yell Again, lots of false promises.”

Helpful Report

Posted 4 years ago

“They are fraudsters..its hard to believe but very true.”

Helpful Report

Posted 4 years ago

“The horrible company ever to advertise your business with, them fees mega massive and in the end you will end up closing down your business, due to lack of customers!! Very bad reputation for this company, allover the internet!!!”

Helpful Report

Posted 4 years ago

“Yell removed my negative review about Cooke and Co estate agents in weston super mare, because it mentioned the manager is "a negative context" .....SThe manager in question sent me series of abusive emails which are being investigated by trading standards, ombudsman etc. All evidence is there. So yeah, the review indeed showed them in a negative context and should be left to warn others!”

Helpful Report

Posted 4 years ago

“I work in an office of a company that used Yell and not only did they not provide the services they agreed to, they also ignored any emails asking them why this hasn’t happened. We were constantly having to chase them to update our website, add images etc... in a year it has barely been uodated. You certainly don’t get what you pay for and they are not cheap!!! My advice...steer well clear!! Disgusting service”

Helpful Report

Posted 4 years ago

“Removed accurate review with evidence available not requested appears I’m not the only one. The businesses (scammers or not) appears to be their prime concern I would suggest I suggest exchange of fact based info for them in future better dialogue with customer using services not ones giving them money/ the businesses.”

Helpful Report

Posted 4 years ago

“Allow non genuine reviews to tarnish a business whilst charging you. Use another service”

Helpful Report

Posted 4 years ago

“Customer service is rubbish, I pay £170 per month for this not for long, just get an Irish customer service bloke saying I'll put you through and then there is a message service saying, we will get someone to WhatsApp you, I want to talk to someone not message, absolutely useless 👎”

Helpful Report

Posted 4 years ago

“Would never waste money on these, customer service is not good at all. They let customers leave bad feedback when the customer has no valid reason.”

Helpful Report

Posted 4 years ago

“Just avoid them, bunch of pushy scammers without any effect and they are hard to get rid of. overpriced and liars can't find any words to describe them. AVOID!”

Helpful Report

Posted 4 years ago

“We have been using Yell smart platform for 3 months now. The results are very bad. We have used their platform for social media, bing and google display. So far 2250 clicks with 2 emails and 1 call. NO GOOD!!!”

Helpful Report

Posted 4 years ago

“Signed up for a free listing for my small business but changed my mind after being harassed by there marketing department, literally 4 or 5 calls a day from them plus a whole load of spam calls from other advertising companies.”

Helpful Report

Posted 4 years ago

“After they convinced me to switch from GoDaddy to Yell with what was eventually just lies for 3 times the cost of GoDaddy My website still does not have the payment options that my business needs Very poor customer service if you have a problem after 5pm on Friday then you can't speak to a person to fix the issue until Monday morning leaving your site down for 3 days during the weeks busiest period Then you we I asked to speak to there CEO they respond with a minions very unprofessional No accountability from CEO None existing customer service on weekends Avoid this company at all costs I'm off back to Godaddy direct debits cancelled”

Helpful Report

Posted 4 years ago

“Negative reviews are censored. Yell.com delated a review I made of DH Property Services, Andover. I then reviewed Yell.com on Trust Pilot awarding 1* for deleting my review on a false pretext. Yell.com then advised me that my original review had been reinstated but might not be visible because their clients can override and delete unfavourable comment from their accounts. LESSON LEARNT - only trust unbiased review platforms and not those designed to promote paying clients. e.g business promotion and trade websites.”

Helpful Report

Posted 4 years ago

“I am a self employed childrens entertainer. Asking yell to build me a website was one of the biggest mistakes i have made in the last 2 year's. Just simply overpriced for how much effort it all was. I should never have swapped from a cheaper alternative for the support they gave.”

Helpful Report

Posted 4 years ago

“YELL.COM have taken a number of 1 star reviews (including mine) from NIGHTINGALE REMOVALS Of WESTON SUPER-MARE and have aloud a list of new 5 star reviews to remain up. Why would THEY ALLOW CUSTOMERS and CONSUMERS to CONTINUE to be CHEATED and DECEIVED? I THOUGHT YELL.COM would be there to PROTECT and to DEFEND CUSTOMERS and CONSUMERS. PLEASE REINSTATE GENUINE 1 STAR REVIEWS AS A WARNING TO OTHER TRUSTING CUSTOMERS and CONSUMERS.”

Helpful Report

Posted 4 years ago

“Group action is being taken against yell.com for their fraudulent misrepresentation, to sell services that simply don't work. Over 3k ex customers and whistle-blowers from all four corners of the UK can't be wrong! Check us out at I HATE YELL. COM on Facebook”

Helpful Report

Posted 4 years ago

“Yell have been very difficult to deal with during the pandemic, initially helpful at the outset but then all support drained away. My small business severely affected and closed down, I’ve still had to pay despite explaining that myself and my husband have both been affected and we cannot support ourselves and our child. They offered to half the money but it did not materialise twice, and now I have gone overdrawn. What absolute shocking customer support, given they could have had a customer for life if they supported me well through this. If this is how they treat sole traders who are struggling it bodes terribly badly for them in the future. In addition to that the as did not even work and all I’ve had are nuisance calls. Never ever use yell.com”

Helpful Report

Posted 4 years ago

“Absolutley shocked and disgusted about how one of your sale team spoke to me,belittling and aggressive i will never use your services”

Helpful Report

Posted 4 years ago

Yell.com is rated 1.2 based on 583 reviews