Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,008 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,008 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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VERY IRRESPONSIBLE AND BAD COURIER IN PORTSMOUTH

Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

Anonymous

Anonymous

320

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not received parcel although Yodel system says delivered. Used Covid19 as an excuse to dump it somewhere and i have no idea where.”

Helpful Report

Posted 6 years ago

“My parcel "arrived" 7 days ago. The driver didn't even TOUCH my door, I was there waiting for the delivery and after a whole day I received a test "Ops, we missed you". Well no, they simply never delivered it. There was no card on my door. Nothing. After that I spent a week contacting them to know where was my stuff and where and when could they deliver it to me. They said "the delivery will be tomorrow" for a week. After a week they said they lost my label on the parcel but anyway they would deliver it "tomorrow" 100% sure. Today, 8 days later, they admitted losing my parcel. WORST DELIVERY SERVICE EVER. Thieves.”

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Posted 6 years ago

“OUt of two dozen parcels Yodel have been given to delivery to me this year only 2 arrived, Its now got to the point Im emailing the companies im buying from to see who they are using, if its Yodel, then Ill buy elswhere. This unproffessional bunch have done the following in the last several months, delivered a parcel USA stye by throwing it into our drive, which has a mountain stream running down it 24/7 Item ruined. Same thing a week later, Item was run over by another courier as it was just thrown into the road. Ok our lane is 500m long, but thats what you are paid to do, DELIVER, not chuck it 500m from the house. They also lie, things they have said are, No one at home......someone here 24/7, Left in shed, nothing in shed, gate locked, no just closed, any 3 yrs old can open it, refused delivery.....love that obne, to refuse a delivery you have to actually try to deliver you buttheads, All in all out of ALL ther courier companies this buch are the worst, not just me who is having an issue, the more I speak with people abou this, the more its seems it just a big scam company, taking money under false pretenses. Advice for any business, Stay away from this lot”

Helpful Report

Posted 6 years ago

“Tracking states my parcel has been delivered yet I’ve received nothing. Seems the courier has stolen my parcel. I waited in a queue for 5 hours online to do a web chat, still no luck. Worse company ever. I didn’t realise there was a company worse than Hermes, but here you are.”

Helpful Report

Posted 6 years ago

“Watching their tracker. Driver close by, so stood at front window to watch for van. Porch door open. Next thing web tracker states unable to access house!! No card though letter box. Unable to contact Yodel on webchat, just states trying to connect. Web options on line just give collect from depot -16 miles away and that in current lockdown! Rubbish carrier, and to make it worse my supplier doesn't want to help either”

Helpful Report

Posted 6 years ago

“8 requests for collection ,tracked to my home 36 stops away came to collect they didn't 23 4 11 0 o stops today driver pulled up and drove away in front of my eyes ,never got out of the van yet tracker came to collect was unable ,ive 2 mattresses that were damaged on arrival sitting in my hall .im disabled and having to squeeze by they are a fire hazard ,yodel cc contacted 3 times by very and they still taking the mick ,stop outside the door and don't collect ,68 yrs old sleeping on a sofa because I cant buy another mattress as it cant come through the door ,yodel drivers need to be made accountable ,36 drops before mine and im not home they were miles away ,if mattresses are not collected I will give to the homeless then they can pay £750 for them ,they have caused me nothing but stress 8 bloody requests and not coming to get”

Helpful Report

Posted 6 years ago

“Absolutely disgusting service! I could see on the website that the courier is right next to my house delivering other items, and when I was next in line for delivery, I got a notification saying that a courier could not find my property, which is a huge lie as I live in a big apartment block, and the address has been inserted correctly; no one ever missed it! They only left me an option to pick up my order from a depot over 1 h away from my house by public transport. This kind of behaviour and carelessness on behalf of delivery services in these difficult covid 19 times is very upsetting and if a courier cannot locate a huge building or is simply not bothered to enter, yodel has got huge problems. The worst attitude!!!”

Helpful Report

Posted 6 years ago

“Where's 0 starts. Absolute joke!!Driver did not deliver my items. . I've been in my front garden waiting for parcel. When I got a notification tracking the stops once it got to mine it said could access property. No calling card. If your drivers can't read door numbers you have a serious problem. Tried to webcam that doesn't work. Scam company. Actually appalling.”

Helpful Report

Posted 6 years ago

“Made numerous orders through very , misguided and phone companies who deliver through Yodel. Absolutely TERRIBLE. Says delivered but not here. I do NOT recommend Yodel as I expect my delivery to be here when it says delivered. Do better yodel. And the delivery drivers never answer.”

Helpful Report

Posted 6 years ago

“awful service tracking is unavailable, the chat does not help at all and if you call even with the tracking reference it doesnt recognise it my parcel is already 2 days late and i have no idea where it is.”

Helpful Report

Posted 6 years ago

“Driver did not deliver my order and a message was sent saying I missed it. Funny thing is I've been waiting since I got the 2 hour time slot and tracking it. What an absolutely disgusting company. If your drivers can't find an address then there are serious problems. Seems like a massive scam company sort it out quickly”

Helpful Report

Posted 6 years ago

“The worse service ever. My parcel supposed to arrive today which it need to be sign. I was waiting for the phone call to open the gate for them. I kept updating on tracking website. I checked again it said the driver couldn't delivery. What about call before you leave? The most stupid curier ever!”

Helpful Report

Posted 6 years ago

“They are the worst The put DELIVERED but it's not or if it's it somewhere else to someone who I don't know..when you try to contact them they never respond Absolutely horrible service”

Helpful Report

Posted 6 years ago

“Goods collected from seller on 18th and as of the 28th, still not arrived. No lie, every transaction with yodel has been lost. I will now get into the habit of asking seller if they use Yodel and if so, they have lost a sale.”

Helpful Report

Posted 6 years ago

“Why have they not already been shut down, illegal lying fraudsters. “Couldn’t find my address” never had this problem in all the years we have lived in our normal house on a normal street, nothing difficult at all about finding it. Now no way to talk to a human to resolve.”

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Posted 6 years ago

“My parcel was said it was delivered through my letter box. I was in all day and no parcel was delivered. Contacted yodel they said they will speak to the driver. He said he definitely delivered it. The next day my neighbour dropped it round after the driver delivered to the wrong house. Do not use yodel . They do care for there customers”

Helpful Report

Posted 6 years ago

“Every single time I have been sent something using Yodel the package has gone missing. Almost non-existent customer services who take no initiative or responsibility. Shocking risk and waste of money to use”

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Posted 6 years ago

“I live in a block of flats. Rather than ring my doorbell, outside, the driver just left my parcel by the outside door. A resident told her to ring my bell but she just walked off.”

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Posted 6 years ago

“Not even worthy of one star. First parcel stolen, 3 ‘attempts’ to deliver but told they couldn’t find or access my property which is total lies. Very slow to respond to my complaint. Will never ever use Yodel again.”

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Posted 6 years ago

“Terrible delivery company no communication wheres my package?!!”

Helpful Report

Posted 6 years ago

Yodel is rated 1.1 based on 7,008 reviews