Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,005 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Yodel said they tried to deliver at 12.23 Thursday. I live in a school house, they said all gates were locked. All gates were open as children picking up lunches. Customer service said they would deliver yesterday until yesterday came and they said too busy to deliver something they never delivered the day before. Unable to pick up from their depot as the parcel was still on the van and they apparently couldn't get hold of the driver. Lies lies lies!!!”

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Posted 6 years ago

“Yet another scummy lieing thieving yodel delivery driver. They state they posted my package through my letter box. No package was posted and I doubt you could fit a package with £80 of kids clothes through a letterbox. Seems like yodel train these thieves in house”

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Posted 6 years ago

“Total shambles, waited all day then got a blatant use of an email saying tried to deliver but we were not home. Worst company ever, and lying drivers.”

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Posted 6 years ago

“Arguably the worst delivery service.”

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Posted 6 years ago

“Courier attended 2 days ago and left a card just saying missed with no other details. Today we have been home all day and no one has attended my address or left a card yet the courier has gone to my 86yr old Grandfathers house with my parcel(once diverted a parcel to this address because of similar issue). They have claimed to my grandad that they tried to deliver to me twice but no one has been home. My grandad offered to take the parcel but as he was unable to help the driver lift it due to his age, health and self isolating therefore the driver has said he cannot deliver it as it's too heavy for him and I'll have to collect from.miles away. This is ridiculous and I'm not sure why they have attended my grandparents address when I did not ask them to. Putting them in danger in the process.”

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Posted 6 years ago

“Your courier attended my address 2 days ago whem i was out and left a card just saying missed with no other details. Today we have been home and no one has attended my address or left a card yet a courier has gone to my 86yr old Grandfathers house with my parcel. (I believe they have this address as i once diverted a parcel here) The driver claimed they tried to deliver twice to my address but no one has been home. My grandad offered to take the parcel in but as he was unable to help the driver lift it due to his age, health and self isolating the driver has said he cannot deliver it as it's too heavy for him. This is ridiculous and I'm not sure why they have attended my grandparents address when I did not ask them to. Putting them in danger in the process.”

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Posted 6 years ago

“Rude delivery guy, reckons it’s my fault the parcel needed a signature and I should of logged on and said to put in a safe place. The emails don’t ask me to do that! He said you need to leave a back gate open I said I can’t I have dogs, he said the garage then I said no coz it’s linked to the utility! Total twit rude”

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Posted 6 years ago

“My experience is exactly the same as Jade”

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Posted 6 years ago

“Useless useless useless. Say you've delivered my parcel when you havnt. Apparently it's been put in my back porch....I DONT HAVE A FU*KING PORCH! Also takes days to get in contact with you. Currently my parcel is 4 days late”

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Posted 6 years ago

“Expecting a delivery from YODEL today.. was tracking the driver online and seen he was getting close (3 stops away) so I wait in my porch and he is now only 1 stop away; on the next street. I then reload and .. oh wait.. my delivery has been delivered... to me!!?! But no signature was required due to COVID-19! I go to the next street.. no house number the same as mine so noway could it have been a genuine error. YODEL DRIVERS ARE USING COVID-19 FOR CAPITAL GAIN AS IT IS PROVIDING THEM WITH THE PERFECT EXCUSE AS TO WHY NO SIGNATURE HAS BEEN PROVIDED. They are not stupid, they know their vans are tracked, hence why he was on the street next to me so it looks as though he came to mine! I contact yodel and their reply is “Oh, it’s been delivered, he was by your property according to our system!, you will need to contact your supplier as this is no longer our issue”. JOKE. WELL YODEL MAN I HOPE YOU ENJOY MY BABIES COT BEDDING/CUTLERY AND SONS CLOTHING! DISGUSTING”

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Posted 6 years ago

“Received an email to say driver had been and had left a card, no card and driver had not been anywhere near my address...tried web chat but after a wait of half an hour to be connected to an advisor was totally ignored after first acknowledgement of me being there... terrible awful company... no contact number, no way to reschedule my delivery.. bunch of crooks.”

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Posted 6 years ago

“Aldi had arranged for Yodel to collect faulty good between certain times. Received an email saying that I wasn't in and that a card had been placed through my letter box. False! Rearranged through Aldi for next day collection. This time email stated that the item had been collected. False! Tried contacting Yodel but just got an automated message informing me that the item had been collected and I was cut off. Now asking Aldi to rearrange with ANY other courier.”

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Posted 6 years ago

“Dreadful. I hope the company goes bust. Their tracking facility is useless and simply lies. Still awaiting my parcel 15 days after supposedly being out for deliver. Trying to make contact with a person is not possible and other means of contact is a waste of time. Why reputable online retailers use them I have no idea.”

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Posted 6 years ago

“Worst experience ever ,my email says my item was delivered ,not received at my address i was in my house,I know your driver has stolen it ,you know your driversare theives and your letting it go on ,so sad to let this go on ,everytime i try to track my parcel your saying its not regonised ,that cost me a lot of money ,im taking this further”

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Posted 6 years ago

“Still waiting on my parcel ,I've been waiting for 2 weeks ,can't get any further on with the chat at customer service,you said it was delivered to my address but I didn't receive my product ,I shop all the time with woucher and this is the worst experience I've had ,I'll be taking action against yous ,I know the driver has stole my product at the end of the day that's thieving ,ive not received a refund ,shame on yous ,I'll be spreading the word, not a happy customer very upset and angry .”

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Posted 6 years ago

“The parcel never came the day it was supposed to, I contacted them the next day and they said they couldn't find my adress and they sent it back to the sender. That means I had to wait at least for 10 days more. I asked them why noone called me or sent me an email in order to assiste the driver about the address and why the driver couldn't find the address since the first part of teh same order was delivered three days ago form them. The agent couldn't answer my questions and he kept saying to contact the sender. Ridiculous!”

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Posted 6 years ago

“I bought nespresso coffee, the 1st April being told the parcel was delivered. I’m at home in this period. Never received it. It supposed to be sign it, but not rang the bell, and the chat of the website to ask information is always unavailable, finely they investigate and the results, the geolocation confermare driver was in my area so: Where gone my parcel? Did the driver keep it?”

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Posted 6 years ago

“1st April was told that large Nespresso parcel had been delivered at 14.29 through the letterbox!! Bell never rang and parcel nowhere to be found. £80 worth of coffee! Chat came on eventually but they can’t do anything and had problem with English. Terrible service. Did the driver keep the parcel? No way to make complaint. Nespresso as helpful as Yodel were rubbish. Why do Nespresso use such an awful firm?”

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Posted 6 years ago

“Item Still Not Recieved Delivery Time/ Date: None Given Tracking: No Information Customer Services: No Advisors Available Personal Circumstances: Due to give birth although my child will be cottless unless the Useless Yodel actually do exactly what the claim to be experts in oh & and also what I have paid them to do and that is to deliver my parcel!!... preferably before my child is of School Age!!...”

Helpful Report

Posted 6 years ago

“Parcel: Still not recieved Delivery Date/ Time: no date/ time given Tracking Information: Unavailable Customer Services: Customer Service Advisers Unavailable Personal Circumstances: currently about to give birth although my child will be cottless unless useless Yodel actually do what they claim to be experts in oh and also what they have been paid to do and that is simply to deliver my parcel preferably some time before my child is of school age!!”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,005 reviews