Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 7,005 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

Questions

Metrics

1.1

Based on 7,005 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 16%
Accurate And Undamaged Orders	Greater than 72%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.2 out of 5

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Tracked my delivery all day to find that once the driver got literally a street away, he marked my parcel as "could not locate delivery address" I spoke on their atrocious "chat" where I was asked for directions (my name is neither Tom Tom, Garmin or Google Maps.) I was then told the driver would try again tomorrow. I unterstand times are really hard at the moment but it's this kind of incompetency that is causing them the have a back load of deliveries. But what can I say, Yodel are notoriously the worst delivery service in the country...”

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Posted 6 years ago

“absolutely shocking service and liars.... wasted 2 days waiting for delivery of important uniform for my girlfriend who is a keyworker and i know are house is a little awkward to find but if they are not sure then phone and where direct you don't lie on the delivery status online... and we have no way of getting in contact to get delivery”

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Posted 6 years ago

“A lot of Yodel parcels go missing. I have 4 lost so far, never happened with other delivery services - including Parcleforce! It mainly seems to happen before they get to the local office, who then get a load of parcels onto their system, with one or more missing. As they don't want to a black mark for the loss they then waste the customer's time going round in circles until they can do a virtual 'send it back' and make it someone else's problem. This is especially a problem when the local office is s long way from the primary delivery area and they know that people will not turn up in person to collect. One of my parcels that went missing, I intercepted the driver in the street delivering to another house, he said it had been put on his load on the computer after he left the depot, but he knew didn't have it because he hadn't loaded it.”

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Posted 6 years ago

“Been waiting since friday for my delivery by far the worst delivery service going”

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Posted 6 years ago

“Followed my item via the tracker for most of the day. At about 15.50pm a yodel van pulled up outside my house, I watched him go into the back of the van and I waited until he closed the back door before going to my front door to go collect the parcel. As I went to my door, the van drove off. I then received a text to say delivered at 16.01. I received nothing, not even a card. After numerous attempts trying to contact yodel, I finally got through via web-chat this morning to be told I had to contact the sender as the driver has delivered to a safe place. I contacted the sender to be told that yodel are responsible because they had received the goods. I have gone back to yodel with a lengthy e.mail followed up by another web-chat. I have been told again, my delivery was left in a safe place but they will look into it and hey back to me within 48hours. I am disgusted and so disappointed. I was waiting on that delivery as is everyone, everyone wants their parcel, that’s why we pay for delivery! Shocking behaviour!”

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Posted 6 years ago

“We have been waiting since Friday for our package , w entries to track it done on the app but it doesn’t respond , today we were sat at home and we got a notification telling us that there was no one in ! We never even saw the driver pull up ! As Yodel is so unreliable we ve had to cancel our order with the seller from Amazon as we can’t rely on Yodal to receive it ! Shocking service !”

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Posted 6 years ago

“If I have a choice, I'm not using Yodel at all. The worst delivery service ever. They either don't deliver or leave the parcel outside the door (sometimes is raining, sometimes other people are taking it as a steal). I've ordered something from Nespresso, and just found out after calling them that I can choose to use the other delivery company for my deliveries, but I need to call to place an order, you can't use this option when ordering online. If you have an option stay away from Yodel, I know I will. Keep strong and stay safe.”

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Posted 6 years ago

“Watched the van drive up my street on friday the 3rd april turn around and drive off. 5 minutes later get a notification there is a problem with my address. More like the driver couldbt be arsed to get out if his van. Was then advised I could arrange a collection from depot. Arrived at depot to find out the collection service has been suspended for obvious reasons, so why advise me to collect? Now your system says it's going back to sender. What a waste of time”

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Posted 6 years ago

“Why are this much terrible and unreliable? Do you have to be like that? Since 30th of march trying to reach your driver by the way today is 6th of April, the delivery driver name is Michael and called him many times send him a message, he did not respond? Are sitting there doing business and making money or just for fun?, I have just wondered”

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Posted 6 years ago

“Another delivery that just never turned up. How is this company still in business. M&S shouldn't be using them! It damages your brand.”

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Posted 6 years ago

“their tracking said my parcel was delivered, but I was in and saw no one, and there is no evidence of the parcel at my home or with neighbours. Its a very safe place to leave it at my door. it said couldn’t sign due to COVID-19. It didn’t need a signature, and if they wouldn’t ring my bell, I can’t imagine they would ring a neighbour’s either. I’ve seen them before coming to the door, turning back, claiming we weren’t in and would come back the next day. There was no card, just the changed status on the tracking. It raises suspicions, which they are not helping to deny. They are uncontactable, via any means, phone on auto message, web chat spins forever waiting for connection. The delivery Was very important. I wish suppliers would not use Yodel.”

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Posted 6 years ago

“Ordered a trampoline to keep the kids energy at bay during lockdown; checkout says the item will come in 2 boxes, which I paid next day delivery for. Yodel managed to deliver box 2 of 2 the very next day, but fast forward several days and box 1 of 2 is still sat at a depot with no hint at being delivered, all made more fun with no real person to talk to and an overloaded web chat service.”

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Posted 6 years ago

“At noon yesterday the Yodel tracking app showed their driver half a mile from my house with zero other deliveries before mine. An hour later when I noticed the driver had moved in the opposite direction to my house I used their webchat to ask what was happening. Got a standard unhelpful reply and was then cut off while I was typing. Tried their phone line, automated message saying it would be delivered that day with no option to speak to an actual person. Tweeted them twice and DM'd them in twitter. No reply. Roll forward 9 and three quarter frustrating hours and Yodel finally tell me that they won't now deliver my package for another two days and left me with no package and absolutely no way to speak to an actual person. The reason I was so desperate to get the package was because it was PPE for my wife to use when she delivered essential supplies to her 92 year old Grandad today so we could ensure nothing would be passed on to him. Thanks Yodel for putting my family at risk and making yourselves uncontactable!”

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Posted 6 years ago

“Apparently, i some how rejected the parcel when it came to my door. when the company never even came to my house i was in all day. they have now sent the parcel back to the place a bought it from. please i beg, NEVER UNDER ANY CIRCUMSTANCES USE Y O D E L.”

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Posted 6 years ago

“I received an email to tell me that my delivery had been made at 11.03 this morning. In fact at that very time Yodel delivered a separate packet to one of my neighbours. They did not deliver mine, and they did not leave a card. They have not made my delivery, despite emailing me to ask me to review their service. They do not provide a phone number, and I have spent hours waiting for somebody to answer their webchat system. Nobody answered and at 5pm they are closed until Monday. Absolutely useless and disgraceful. I have given them one star, the minimum. It is one star too many.”

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Posted 6 years ago

“Just a nightmare! Missed a parcel as it seems the drive couldn't get entry to the property. No card left, can't contact customer services and the only option is to pick the parcel up from depot which is not an option for me as the parcel is massive and I don't drive! Never had this problem with amazon drivers not sure why some sellers uses yodel when this is not the first time I have had a problem with them!”

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Posted 6 years ago

“Absolutely useless. According to tracking they came into our tiny village and delivered my parcel... they did not. Impossible to contact them. Phone lines are closed and webchat inaccessible. I contacted marsalls seeds who discovered Yodel had delivered to an address in the middle of Darlington, 10 miles away. I would never use or recommend this delivery company.”

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Posted 6 years ago

“One week after scheduled delivery: "sorry your parcel is still at the depot, it will be delivered tomorrow." Two days later: "sorry your parcel is still at the depot, it will be delivered tomorrow." Next day: "we are unable to locate your parcel." I had previously seen accusations of Yodel employees stealing parcels but had never believed it. Well, now I do! They then had the audacity to say I would need to contact the seller to resolve the issue, as if it is not Yodel's responsibility. Disgusting”

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Posted 6 years ago

“Ordered something from eBay, they took ages to deliver and when they did, nobody actually delivered it. I got a notification saying it had been delivered... nobody actually attempted a delivery as I have a ring doorbell to prove it and when I tried to get in touch with customer service I got a reply a week after, it’s still not resolved now 👍🏼 Awful awful service and I think the people they’re hiring are stealing parcels.”

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Posted 6 years ago

“Driver left a note to say my delivery was left rear of the property. No delivery was found. Phone lines shut down, web chat not working and not responding to tweets.”

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Posted 6 years ago

Yodel is rated 1.1 based on 7,005 reviews