Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“STAY WELL CLEAR OF THESE MONEY ROBBING, TIME WAISTING, UNPROFESSIONAL USELESS IDIOTS! SURPRISED AT HOW THIS COMPANY IS STILL UP AND RUNNING!! DISGUSTING!!!!!!!!!!!”

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Posted 3 years ago

“Paid for next day delivery - for suitcases for a holiday. A week later no cases and they then send one case. They somehow sent the other case to Glasgow - how does this happen? and are now failing to sort the delivery so thats its received before i go away. Poor communication and dont allow you to speak with an actual human being to sort an issue. Advisors on web chat just continue to say wait for delivery. Very very poor delivery company!”

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Posted 3 years ago

“Paid extra for next day delivery, the parcel was not even loaded on a van in expected day. You’d think that would give us priority on the next working days, no loaded on to an evening van and yet again not delivered. Shame in yodel, awful customer service when contacted to chase up parcel. We have given feedback to the company that shipped the item to us.”

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Posted 3 years ago

“Want a poor company would not trust them to take my rubbish to the dust bin, got the message to say they had my item at the Warrington branch and would deliver the next working day. next working day and no parcel went on there site only to be told no idea were the parcel was and now gone missing.its not the first time very poor company”

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Posted 3 years ago

“Terrible service. Lost my 2 parcels because of them . The worst service I ever had”

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Posted 3 years ago

“Dreadful lying incompetent company. Took two days off work waiting on a parcel with a tracking number that was never actually on the van. Lies and emails stating they had tried to deliver and left a card. There was no attempt on both days, no card and my home cctv is working. Online chat was useless, in the end I had to get Virgin to call them and then I drove from Plymouth to Newton Abbot and collect the parcel myself on the 3rd day. If you don’t deliver what exactly do you do?. Avoid Avoid Avoid. Run for the hills and do not use this joke of a firm. They lie and cannot be trusted at all. The worst delivery company on earth. The negative feedback everywhere is the only honest thing they own. Shambles.”

Helpful Report

Posted 3 years ago

“Dreadful, unreliable company. I got a message from Yodel informing me that my parcel arrived at the Middleton service Depot Manchester branch 2/3/22 at 04.46. I waited for days and never received my parcel. I also sent back a parcel from a designated collection shop, got my receipt and it said Yodel is my carrier, that was on 25/2/22. Today 12/3/22 Very the company have still not received the parcel and I have not had my refund. Very is now looking into it. Now I have had 2 problems in less than a couple of weeks apart. Makes me think what is going on at that depot, they are not to be trusted. I am now avoiding companies who use Yodel as there carries. Awful, untrustworthy company. AVOID”

Helpful Report

Posted 3 years ago

“Failure to deliver, blank calling card, no tracking information, missing parcel. Advisors utterly useless, spend minutes waiting for no response. Say they'll look into it, but actually don't, just wait a minute and they'll just say go on the website. What are they actually paid for?!”

Helpful Report

Posted 3 years ago

“Dreadful apparently couldn’t find building which is next to a large supermarket? Driver just couldn’t be bothered completely unacceptable. Web chat just repeat the same thing then 3 days later they admit they lost my delivery !! Avoid at all costs”

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Posted 3 years ago

“I would give no stars if at all possible. Why suppliers use this rubbish firm is beyond me. Dpd, hermes even royal mail are way better YODEL is utter rubbish”

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Posted 3 years ago

“Terrible company, saying they tried to deliver and lied.. I was outside gardening at the exact time.. avoid of possible.”

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Posted 3 years ago

“Worst company ever lost the same parcel three times even tried to say it had been delivered. Webchat complete waste of Time. Cancelled order with company I was buying from in the end.”

Helpful Report

Posted 3 years ago

“I have had 4 live chats and have been cut off twice. Havent received the parcel they say theyve delivered to my house. Cant get help anywhere. No phone to get in touch. What a firm”

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Posted 3 years ago

“I think I am being stalked by one of their drivers. It appears every time I walk my did and drives around every street that I am walking. I am beginning to fear for my life.”

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Posted 3 years ago

“Was told my parcel would be delivered between 16.40-18.40 9/3/2022. It then came up my delivery was delayed. I took time off work to be in the house, costing me money and time. There was no further update. The message still read the same a.m. 10/3/2022. Contacted their live chat. No apology, no explanation other than I will be informed when the driver leaves the depot with it. This company sums up the work ethic of this country which is absolutely useless.”

Helpful Report

Posted 3 years ago

“how is this company still in bussiness! Terrible at least half my parcels sent or recieved by them have gone missing completely useless just don't bother. Pay a couple of quid more and use royal mail, parcel force etc.”

Helpful Report

Posted 3 years ago

“Absolutely disgusting Customer Service they ruined my whole psychology, if I had a magic wand in my hand, I would throw a whole Yodel into the garbage.”

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Posted 3 years ago

“Drivers are liars Received a notification with a 2hr window 40mins into the window. Was home anyway. Then got an email 20mins after saying I wasn't home and a calling card was left.... no card and no one came! Rebooked for following day, went on to track in the morning and see a note saying the "delivery was refused at the property". Spent almost 2hrs on webchat to no avail. When they sent me the geo location as proof that the driver came, it was the next block on the next road! Bunch of lying imbecils. Day 3 sitting waiting, have received no window of delivery and its now 11.30am. Worst delivery company ever!!!”

Helpful Report

Posted 3 years ago

“Saying parcel was delivered Which it wasn’t Tried to contact yodel Can’t get to speak to human! Online “chat” only Now disappointed grandchildren no birthday present and I’m £50 out of pocket Saying it was delivered 4 days ago Still waiting Driver says he was in correct vicinity So where is his photo proof of delivery or a signature of recipient?”

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Posted 3 years ago

“Worst company Worst costumer service I don't even want to spend time and say more.”

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Posted 3 years ago

Yodel is rated 1.1 based on 6,789 reviews