Yodel Reviews

Name: Yodel
Address: -, - -, Liverpool
Rating: 1.09

1.1 Rating 6,789 Reviews

2 %

of reviewers recommend Yodel

Company Reviews

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Metrics

1.1

Based on 6,789 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over 7 Days
On-time Delivery	Greater than 6%
Accurate And Undamaged Orders	Greater than 75%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	1.1 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

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Yodel 1 star review on 6th December 2025

Seán Gannon

Yodel 1 star review on 10th October 2025

Jessy Mathew

Yodel 1 star review on 13th September 2025

Uniquerecoveryfirm(AT)Gmail...com

Yodel 1 star review on 11th September 2025

318

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“For the second time the driver don't even come to deliver! Terrible drivers now i have to reschedule and lose another day of work to wait for my parcel! Disgusting”

Helpful Report

Posted 3 years ago

“Total RUBBISH company selling junk garden furnisher. B&M ripped us off of £80 on Sat 19th March in Lowestoft store. Brought a round garden table and chairs set. But the legs/stand top do NOT fit into the slots provided and the trim around the glass top. Total shabby con and rip off company stealing peoples money for dodgy rip off garden furnisher. £80 stolen by these baskets. AVOID cheap and nasty CON Shop. As you can see the table legs tops do NOT line up with each slot at the edge of the round table. We are talking about 4" (inches) between gaps, so you would have to FORCE or twist and maybe damage it.”

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Posted 3 years ago

“Useless company. The drivers are clearly overloaded and once their shift is finished they just pretend they couldn’t find your door and clock off. Jitendra who works for “customer service” then tried to fob me off by saying he had now left the area when I asked him to call the driver to deliver the box of frozen food that had to be delivered the same day. They must think everyone is stupid. He then asked me to contact the sender for them to rectify yodels mistake. Pushing the blame onto someone else is not the way to do things and therefore I wouldn’t even give this service one star as there was no service and I feel embarrassed for the people working for customer service knowing they are told to lie”

Helpful Report

Posted 3 years ago

“Delivery information from webchat inaccurate and the tracking doesn’t update Waited in for 2 days for an order that was meant be delivered on one day, no show, then promised for the next! It didn’t arrive and now it’s heaven knows where and urgently needed Tracking stopped within a mile away from my house and stayed on that for hours EXTREMELY DISSATISFIED CUSTOMER”

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Posted 3 years ago

“I paid for my parcel to be delivered next day, I was call no 17 but nothing came when I spoke to yodel I was told they need more information as the driver could not find my address so I gave them some precise directions to get to my house so they said it is going to be delivered on Monday now will will see. Today I don’t believe they came at all or even attempted to deliver my parcel. This is a repeat of other deliveries to my new house and even to my last house. This is one shocking company they take your money but do nothing else except waste there customers time. I hope this driver has some money with him as I want my 24 hour fee for delivery back”

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Posted 3 years ago

“Absolutely worst service. Claim to deliver parcel and is not there. First incident driver couldn't be bothered to drop it off. Left it outside block of flats for ANYONE TO TAKE PARCEL. Second incident driver RUBY MEHAK SINGH did not drop parcel and lied that i had recieved it. Hate yodel worst courier service. Disgusting”

Helpful Report

Posted 3 years ago

“Informed via Yodel tracking that item had been delivered but it hadn't. I had been home all day and no courier attended at my door. I've raised issue with Yodel but a day later and I'm still awaiting result of their investigation as apparently the depot have to interview the driver. I'm also due the second part of my delivery and Yodel tracking have indicated delivery today but I'm nervous that again they will fail to deliver. Yodel are by far the worst courier company I've had dealings with. They just don't seem to be able to provide an efficient and professional service. I can only think of one occasion where I've not had issues all the other occasions there has been some type of issue. I will start requesting that any sellers do not use Yodel to deliver any items due to their incompetence.”

Helpful Report

Posted 3 years ago

“absolutely horrible customer service, ive waited 5 days for my parcel now and there’s no updates on where it is”

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Posted 3 years ago

“Parcel has been marked as delivered but I have not received anything. I had been home all day and no one even bothered knocking on the door? I went on the online chat for some help, and spoke to someone called Karan who made me wait whilst they looked into this for me only to come back and confirm my enquiry, that the parcel has been marked as delivered but I have not received it to which I confirmed this was correct and Karan proceeded by then disconnecting the chat?? Utterly useless”

Helpful Report

Posted 3 years ago

“Waiting in fo a parcel and it was not delivered waited in 2 days shocking”

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Posted 3 years ago

“Absolutely terrible service. Told my package has been delivered. Check my cameras, asked neighbours and everything and the driver hasn't even been to my house or even near my street. So I call their number and that was a dead end because you can only check the status of your delivery (robot only as well!) and not talk to anyone! It has also been signed by me which is a lie. Absolutely terrible and I can see other people are having the same problems. Why is this courier service still being used???????”

Helpful Report

Posted 3 years ago

“vomit inducing service Some things don't change, such as useless Yodel. I'm shocked that they (and Hermes) are still in business. I moved from West Yorkshire to Hertfordshire. New build flat with a clear address on the main street and yet, Yodel driver can't find it! DHL, ParcelForce, Royal Mail, UPS, and DPD had no issues. It is supposed to be delivered on the 12th. No emails, no phone calls. I checked the tracking number: "We need some more information about your address. Please chat with us." So I contacted CS via online chat (WOW!). The guy said, "your address has been updated, please wait for the delivery", updated from what? how? why? Zero explanation. Monday the 14th - nothing! So I book time off work and rebook the delivery for Wednesday the 16th. "Your parcel will be delivered between 14:56 and 16:56" - nothing! I checked the tracking yet again: "We need some more information about your address. Please chat with us." Jesus wept! I contacted CS again. "The driver couldn't find the address". Are you kidding me?! Well done Yodel. You are the worst.”

Helpful Report

Posted 3 years ago

“1 star is too many to describe the dismal performance by Yodal. After they couldn't find my address the first time I contacted them via chat and gave them directions. They then tried a second and third time with no success. Even giving them an alternative address didn't work, saying I had to collect from their depot. The chat people were very polite and seemed to want to help, but no action. I see no reason ever to use Yodel while there are alternatives.”

Helpful Report

Posted 3 years ago

“Didn't attempt delivery. Didn't contact me. Left me in the dark. Avoid using them”

Helpful Report

Posted 3 years ago

“I sent a parcel using this service on the 5th March and now, on the 16th March, after more than 4 help calls and chats, the parcel is still awaiting dispatch from the depot and no staff member offers any help at all. This company is so disorganised, their staff assume no responsibility, even though it's clear they've lost the parcel, and then they tell you wait another 48hrs while they investigate. Even though it was 72hrs previous they started investigating! I would never use this service again, their staff are useless, their delivery is clearly useless and nobody helps. If you want your item lost and no compensation offered to you, i'd choose Yodel. If you actually want the service you pay for and your item actually delivered and on time, then choose anyone else apart from these.”

Helpful Report

Posted 3 years ago

“I waited in all day to return an item to a company and Yodel didn’t turn up to collect. I’m still waiting. I give them one star but would really like to give them no stars. I will not use this company for any deliveries but seeing all the almost 5000 detrimental comments about this company they probably don’t care or are not interested in improving their service or customer service. I dread to think hiw worse it can get with their amalgamation with DHL and Hermes.”

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Posted 3 years ago

“I have wasted many hours trying to resolve a problem with Yodel, what a terrible company to deal with.”

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Posted 3 years ago

“Same story every time with this useless company. About time they shut down and all their useless staff with them. Two parcels missing- I can’t get hold of anyone from Yodel so spoke to someone from the company I ordered from and they could see that the Yodel driver had delivered 300 feet away from my actual address, that’s laziness. Although none of my neighbours has seen anything anyway. Why do companies still use Yodel. They must lose out on so much money by having to resend items”

Helpful Report

Posted 3 years ago

“Received a Parcel for someone else two towns away (Glencrofts?) - Contacted them by THE ONLY MEANS possible - Webchat (not sure how people who are not technically savvy are to do this!) & they did not seem to care in the slightest. CUSTOMER SERVICE TELEPHONE: Automated with No humans! Nothing on their Website about "Misroute" "Misdirect" "Delivered to Wrong Address" etc. K. HOLY ROSE abruptly ended chat after I asked a perfectly reasoning question as to "What do I do?" lol But it's the poor soul who is expecting a delivered product who I genuinely feel sorry for who will no doubt fret & grasp at straws to find out what went wrong (wrong postcode!) & why they simply cannot get through to YODEL without a headache! I have no idea what happens next! They did not ask for contact details, or advise if the driver is returning to collect, or what I am to do with a 4 x 4ft parcel & for how long! =O Avoid like Covid!! Sing it from the rooftops.. or Yodel it or what ever! lol Capitalism WINS again!! XD”

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Posted 3 years ago

“Unless company , watched the delivery on the app , got a congratulations your parcel was delivered successfully, this was while I was still stood in the window still not having the parcel or seeing a van , got straight on to live chat , they said it had been delivered and I had signed for, I think not told, them to turn the driver around and go and pick it up from where he had dropped it , to no avail, what a load of tosh , how can this company still be going.”

Helpful Report

Posted 3 years ago

Yodel is rated 1.1 based on 6,789 reviews